Impact of changes to service delivery models on the administration and running of Government programs

February 2020

© Commonwealth of Australia 2020
ISBN: 978-1-76093-039-4

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List of Recommendations

Chapter 1—Introduction

  Terms of reference
  Conduct of the inquiry
  Notes on references
  Structure of the report

Chapter 2—Impacts of outsourcing and privatisation

  Constitutional/democratic responsibilities
  Stability and security of outsourced services
  Service quality
  Oversight and quality control
  Public interest test
  Economic impacts
  Automation and robodebt
  Average Staffing Level cap
  Committee view

Chapter 3—Outsourcing Australia's visa processing system

  Is visa processing being outsourced?
  Appropriateness of outsourcing visa processing
  Service quality
  Impacts on specific sectors
  Asylum seekers
  UK experience
  The tender process
  Risk, data and security
  Job losses
  Progress of the tender
  Committee view

Coalition Senators' dissenting report

Appendix 1—Submissions, tabled documents, answers to questions on notice

Appendix 2—Hearings

Committee Secretariat contact:

Committee Secretary
Senate Legal and Constitutional Affairs Committee
PO Box 6100
Parliament House
Canberra ACT 2600

Phone: +61 2 6277 3560