Impact of changes to service delivery models on the administration and running of Government programs

On 1 August 2019 the Senate referred the below matters to the Legal and Constitutional Affairs References Committee for inquiry and report by 16 October 2019. On 16 September 2019 the Senate extended the reporting date to the last sitting day in February 2020. The terms of reference for the inquiry are as follows:

 

The impact of changes to service delivery models on the administration and running of Government programs, with particular reference to:

  1. the privatisation of Australia’s visa and citizenship program, including:
    1. the integrity of Australia’s visa and citizenship system,
    2. the commercial implications and increased costs to industry, with particular regard for the tourism and higher education sectors,
    3. the implications to national security, data security and privacy, and
    4. the risk to public sector employment – especially rural and regional employment – through service delivery model changes; and
  2. Centrelink’s Robodebt compliance and outsourced debt collection program, including:
    1. the integrity and impact of the automated debt collection processes,
    2. the limitations and impact of Robodebt collection methods,
    3. the identification of inaccurate debts – made without human oversight,
    4. the impact to public sector employment – especially on the capacity and adequacy of staffing level, and
    5. the review and appeals process for debt notices; and
  3. the broader outsourcing of functions in the Human Services portfolio and at the National Disability Insurance Agency, including:
    1. the processes for contracting and tendering under the outsourcing of services,
    2. the impact of capped staffing numbers and the efficiency dividend at government departments/agencies,
    3. the future planning and preparation for the outsourcing of departmental functions,
    4. the impact outsourcing has on service provision, and
    5. the impact on current public sector employment and the risks to future public sector employment;
  4. the outsourcing of security vetting services in the Australian Government Security Vetting Agency, including:
    1. the processes for contracting and tendering under the outsourcing of services,
    2. the impact of capped staffing numbers and the efficiency dividend at government departments/agencies,
    3. the future planning and preparation for the outsourcing of departmental functions,
    4. the impact outsourcing has on service provision, and
    5. the impact on current public sector employment and the risks to future public sector employment; and
  5. any related matters.

The deadline for submission to the inquiry is 23 August 2019.

The committee is not in a position to resolve individual cases or personal disputes. The committee may decide not to accept or not to publish material that is not relevant to the inquiry's terms of reference.

You should also be aware that if a submission reflects adversely on another party (for example, makes allegations of a serious nature such as incompetence, negligence, corruption or criminal conduct), the committee is generally required to provide that party access to the submission and an opportunity to respond. It is also open to the committee to decline to accept or decline to publish a submission that contains adverse reflections.

Committee Secretariat contact:

Committee Secretary
Senate Legal and Constitutional Affairs Committee
PO Box 6100
Parliament House
Canberra ACT 2600

Phone: +61 2 6277 3560
Fax: +61 2 6277 5794
legcon.sen@aph.gov.au

Top