Performance, importance and role of Australia Post in Australian communities and its operations in relation to licensed post offices

24 September 2014

© Commonwealth of Australia 2014
ISBN 978-1-76010-067-4

View the report as a single document - (PDF 1473KB)

View the report as separate downloadable parts:

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Committee membership (PDF 57KB)
Recommendations (PDF 40KB)
Abbreviations and Acronyms (PDF 11KB)
Foreword (PDF 27KB)
Chapter 1 - Introduction (PDF 21KB)

Referral of the inquiry
Conduct of the inquiry
Structure of the report

Chapter 2 - The provision and importance of postal services in Australia (PDF 111KB)

Australia Post
Australia Post's functions and obligations
Australia Post business structure
Size and distribution of the Australia Post retail network
Role of the Australian Competition and Consumer Commission
The importance of Australia Post and the Australia Post network

Chapter 3 - Changes in the postal environment (PDF 166KB)

Australia Post's letters business
Factors influencing Australia Post's letters business
Committee comment

Chapter 4 - The performance of Australia Post (PDF 291KB)

Australia Post's financial performance
Factors influencing Australia Post's financial performance
Committee comment

Chapter 5 - Opportunities and challenges for Australia Post (PDF 144KB)

Future Ready
Future growth – opportunities and challenges
Committee concluding comments

Chapter 6 - Overview of Licensed Post Office arrangements (PDF 262KB)

Introduction of the LPO model
The LPO Agreement
Consultative arrangements
Dispute resolution between licensees and Australia Post
Effectiveness and adequacy of LPO representation

Chapter 7 - The outlook for the Licensed Post Office network (PDF 112KB)

Comments on viability issues from licensees
Response by Australia Post
Payment arrangements
Payments linked to the Basic Postage Rate
Future structure of the postal network
Committee comment

Chapter 8 - Licensed Post Office payment arrangements (PDF 191KB)

Mail management fee
Post office box fees
Payments for parcels
Other issues relating to payments
Competitive practices
Other issues raised by licensees
Committee concluding comment

Chapter 9 - Mail delivery contracts and franchisees (PDF 38KB)

Mail delivery contracts
Australia Post franchisees

Labor Senators' Additional Comments (PDF 24KB)
Additional Comments by Senator Nick Xenophon - 'The cheque's in the mail' (PDF 11KB)
Appendix 1 - Submissions and other documents (PDF 24KB)

Form letters
Additional information and tabled documents
Answers to written questions and questions taken on notice

Appendix 2 - Public hearings (PDF 13KB)

For further information, contact:

Committee Secretary
Senate Standing Committees on Environment and Communications
PO Box 6100
Parliament House
Canberra ACT 2600

Phone: +61 2 6277 3526
Fax: +61 2 6277 5818

Committee Secretariat contact:

Committee Secretary
Senate Standing Committees on Environment and Communications
PO Box 6100
Parliament House
Canberra ACT 2600

Phone: +61 2 6277 3526

About this Inquiry

This inquiry will report on the following matters;

  1. the overall performance, importance and role of Australia Post in Australian communities, and the challenges it faces in the immediate and longer term;
  2. the operations of Australia Post in relation to Licensed Post Offices (LPOs), with particular reference to:
    1. the importance and role of the LPO network in the Australian postal system, with particular reference to regional and remote areas,
    2. the licensing and trading conditions applicable to LPOs, including the Community Service Obligations, and any effects these may have on operating an LPO business, and
    3. marketing, retail and trading arrangements between Australia Post and LPOs and other entities; and
    4. any related matters.

Past Public Hearings

05 Aug 2014: ADELAIDE
26 Mar 2014: CANBERRA
17 Mar 2014: CANBERRA