Recommendation 1

The Committee recommends that Clause 6 of the Telecommunications (Customer Service Guarantee) Standard 1997 require that customers be informed of all service provider obligations and penalties under the Standard


That Section 480 of the Telecommunications Act 1997 be amended to require providers of all services subject to the Telecommunications Industry Ombudsman's jurisdiction to supply to each customer a reasonable summary of the terms and conditions on which the service is supplied (and an updated summary where those terms and conditions change), including all service provider obligations and penalties set under any Customer Service Guarantee standard under section 234.

Recommendation 2

The Committee recommends that the penalty for failure to meet the Customer Service Guarantee standard in non-metropolitan areas be amended so that after a week, the $11 per day penalty could for example, accelerate incrementally or to $100 per day for each extra day that the service is not provided.

Recommendation 3

The Committee recommends that a portion of the proceeds from the sale of the remaining two-thirds of the Telstra Corporation Ltd be used to upgrade the existing infrastructure available for telecommunications services in rural areas.

Recommendation 4

The Committee recommends that schools, and in particular rural schools, be given the option of having access to telephone services at the rate Telstra charges residential customers, rather than being required to pay commercial business rates.

Recommendation 5

The Committee recommends that the Australian Competition and Consumer Commission's (ACCC) powers in relation to record-keeping rules be amended or clarified as necessary to ensure that the costs associated with Telstra's internal transfer prices are made known in the context of negotiations over cost-based pricing of access to telecommunications infrastructure.

Recommendation 6

The Committee recommends that the Australian Competition and Consumer Commission (ACCC) be empowered to direct the publication of information kept in accordance with the record-keeping rules.

Recommendation 7

The Committee recommends that parties adversely affected by anti-competitive conduct should be able to take action against it under Part XIB of the Trade Practices Act 1974, whether or not the Australian Competition and Consumer Commission (ACCC) has issued a competition notice.

Recommendation 8

The Committee reports to the Senate that it has considered the Telstra (Transition to Full Private Ownership) Bill 1998 and recommends that the Bill proceed, subject to the amendments recommended in this Report.