The future of Australia Post’s service delivery

August 2020

© Commonwealth of Australia 2020
ISBN: 978-1-76093-104-9

View the report as a single document:

View the report as separate downloadable parts:


List of Recommendations

Chapter 1—Introduction

  Conduct of the inquiry
  Australia Post’s engagement with the inquiry
  Note on references
  Structure of the report
  Background to the regulations

Chapter 2—COVID-19 and the temporary regulatory changes

  The need for regulatory ‘relief’
  Development and consultation
  Impacts on service levels
  Impacts on the workforce
  Impacts on the printing and packing industry
  Opposition to the regulations
  Support for the regulations
  Committee view

Chapter 3—What is the future for Australia Post?

  Possible long term impacts of COVID-19
  The temporary nature of the regulatory changes
  Safeguarding the future sustainability of Australia Post
  The future for LPOs
  Supporting Australian business
  Supporting rural and regional Australia
  Committee view

Dissenting report by Labor senators

  Misleading narrative #1—impact of COVID-19 on revenue
  Misleading narrative #2—impact of COVID-19 on addressed mail
  Misleading narrative #3—the Minister claiming posties didn’t deliver parcels
  Misleading claim #4—the government claiming there was no time to consult
  These changes have been planned for some time
  Australia Post’s conduct during the inquiry
  Australia Post procurement

Australian Greens' dissenting report

Appendix 1—Submissions and additional information

Appendix 2—Public hearing and witnesses

Committee Secretariat contact:

Committee Secretary
Senate Standing Committees on Environment and Communications
PO Box 6100
Parliament House
Canberra ACT 2600

Phone: +61 2 6277 3526