Planning and reporting
My school received funding to build a new school hall and
sports centre. The whole school was excited to attend the opening and use the
new facilities. On opening day, I realised that it wouldn't be possible for me
to access the building with my friends. I had to go around to the back of the
building, be lifted up one step and enter through a fire door.
In order to assess progress of the National Disability Strategy 2010–2020
(Disability Strategy) in delivering inclusive and accessible communities, this
chapter examines consulting, planning and reporting on the implementation of
the Disability Strategy in relation to Outcome One, including:
the implementation plans and progress reports from the Standing
Council on Community and Disability Services to the Council of Australian
Governments (COAG) under the Disability Strategy;
reports on Australia's implementation of the Disability Strategy made
under the United Nations Convention on the Rights of Persons with
Disabilities (Disability Convention); and
concerns raised within this inquiry by submitters and witnesses
about Disability Strategy planning, reporting and implementation.
When compared against the evidence on progress presented to this inquiry
by advocacy groups, discussed later in this chapter and also in Chapter 3, it
appears the Disability Strategy progress reports present a more optimistic view
of progress than the evidence on the ground suggests.
Disability Strategy: proposed plans
At its launch in 2010, the Disability Strategy foreshadowed a series of
implementation plans and progress reports to be published across its duration:
Implementation plan—following the first year of the Disability
Strategy, a report which would outline the implementation plan, identify areas
of 'greatest need', and set timelines for implementation in each
state and territory.
Progress reports—to be delivered every two years following the
first implementation plan (i.e. in 2014, 2016, 2018 and 2020).
As set out in the Disability Strategy, progress reports were to include
a review of implementation to date and outline achievements under the strategy,
as well as amend the implementation plan as necessary to ensure alignment to
vision, principles and policy directions.
Additionally, progress reports would include high-level tracking of progress
for people with disability at a national level, using data from Australian
Bureau of Statistics' surveys and collected under existing national agreements.
The original Disability Strategy document also stated that an evaluation
plan would be developed in the first year of the Disability Strategy.
To date, the following reports have been presented to COAG:
in 2012, Laying the Groundwork 2011–2014, the first year
report consisting of the first implementation and evaluation plans;
in 2015, the Progress Report to the Council of Australian Government
in 2016, Driving Action 2015–2018, the second
The following summaries outline key documents relevant to Outcome One of
the Disability Strategy. In evaluating progress in delivering inclusive and
accessible communities, it is useful to compare the plans for promised outcomes,
with the monitoring reports to see whether those outcomes were achieved.
Disability Strategy: first implementation plan
In the first implementation plan Laying the Groundwork 2011–2014,
the Standing Council on Community and Disability Services set out a 'blueprint
for action' in addressing the Disability Strategy, restating the broad goals of
the Disability Strategy and outlining three implementation plans to be
delivered throughout the life of the Disability Strategy; Laying the
Groundwork 2011–2014, with Driving Action 2015–2018 and Measuring
Progress 2019-2020 to follow. The report stated:
This approach allows governments to embed objectives early in
the development of new policies and initiatives while also ensuring that the
Strategy remains relevant and responsive to the expressed needs of people with
disability over time. It also outlines areas of national cooperation to give
effect to Strategy objectives. People with disability will be consulted
throughout each phase of implementation.
Laying the Groundwork 2011–2014 also included a timeline for
implementation, reproduced further below, and a framework for implementation
and evaluation of the Disability Strategy between 2011 and 2021.
The report detailed six main actions to be taken in policies and
programs across all areas of government to improve the design and delivery of
services and programs to achieve more inclusive communities for people with
disability. The six main actions of the first implementation plan were:
National Agreements and Partnerships: influencing the mainstream
support system through reviews of COAG national agreements and partnerships.
Disability champion ministers: focusing on outcomes through the
appointment of a Minister from each State and Territory to identify and monitor
actions to ensure that mainstream service systems and regulatory frameworks become
part of the solution to overcoming barriers.
Improving the evidence base: improvements to research and data on
disability, including the National Disability Research and Development Agenda, 'Best
practice workshops' to showcase innovation in service delivery, and funding to
develop a standard disability identifier to help to identify persons with
disability at the point of service provision and measure the effectiveness of
reforms through retrospective reporting within and across service domains.
State and territory government disability plans: developing,
reviewing and implementing state and territory government disability plans
Embedding the voice of people with disability: by including
people with disability in the development and implementation of government
policies and programs, not just disability-specific policies and programs.
Embedding change through areas of national cooperation: such as undertaking
work to identify gaps in achieving the Strategy's policy outcomes and directions,
including identifying possible new priorities for consideration, and ensuring
that progress reports provided to COAG include an assessment of whether the
current and proposed national areas of cooperation are achieving their outcomes
and measures of success.
For each of these six main actions, the report included a work plan with
four high-level characteristics of the proposed implementation: what will be
achieved; when will it occur; who has responsibility; and who will contribute. These work plans did not include specific measures or
In discussing monitoring and evaluating progress of the Disability
Strategy, the report noted:
Achievements may not be immediately measurable because of the
vision's long-term focus. A key initiative is the introduction of a periodic
high-level report using population trend data to track national progress. These
reports will be prepared every two years for the Council of Australian
Governments commencing in 2014, and will be publicly available.
The report noted that two-yearly progress reports were intended to
monitor progress against the six policy outcomes of the Disability Strategy,
and these progress reports would be based on independent reporting and trend
indicators. The report further indicated that since the development of the
Disability Strategy, improvements had been made to data and governments would
seek advice on updating draft trend indicators from data agencies, stakeholders
in the disability community and the National Disability Strategy Implementation
Table 2.1 Laying the Groundwork 2011–2014
||Publish plan for first implementation phase 2011–2014
||Commence review of first implementation phase 2011–2014
|Possible year for Australia's first appearance before the UN Committee
on the CRPD about the first Australian report
||First two-yearly progress report
|Report on review of first implementation phase 2011–2014
|Scheduled year for the second Australian report under the UN
||Publish plan for second implementation phase 2015–2018
||Second two-yearly progress report
|Possible year for Australia's second appearance before UN
Committee on the CRPD about second Australian report
||Commence review of second implementation period 2015–2018
||Third two-yearly progress report
|Report on review of second implementation phase 2015–2018
|Scheduled year for the third Australian report under the UN
||Publish plan for third implementation phase 2019–2020
||Commence review of third implementation phase 2019–2020
|Fourth two-yearly progress report
|Possible year for Australia's third appearance before UN
Committee on the CRPD about second Australian report
||Final evaluation report (including report on review of third
National Disability Strategy, evaluation timeline
Disability Strategy: second implementation plan
The second implementation plan, Driving Action 2015–2018, was
released in September 2016 and presented to COAG in November 2016, over a year
after the designated start date.
Driving Action 2015–2018 built on the main actions identified in Laying
the Groundwork, and set out four additional areas of 'increased national
Transition to the full National Disability Insurance Scheme.
Improving employment outcomes for people with disability.
Improving outcomes for Aboriginal and Torres Strait Islander
people with disability.
Communication activities to promote the intent of the Disability
Strategy throughout the community.
The Driving Action 2015–2018 implementation phase was to be
supported by the following key planning elements:
An Australian Government Action Plan, to 'drive implementation of
the Disability Strategy across Commonwealth portfolios between 2015 and 2018'.
An Australian Government Plan to Improve Outcomes for Aboriginal
and Torres Strait Islander People with Disability.
State and territory disability plans.
Local government disability plans.
The Australian Government Action Plan had not yet been released at the
time of this inquiry.
Australian Government Plan to Improve Outcomes for Aboriginal and Torres
Strait Islander People with Disability was released in October 2017, two
years into the three-year Driving Action implementation phase.
Australian Government Plan to Improve Outcomes for Aboriginal and Torres
Strait Islander People with Disability included five areas of focus:
Aboriginal and Torres Strait Islander people with disability have access to
appropriately designed shelter and live in accessible, well designed
communities that are fully inclusive of all their residents.
Aboriginal and Torres Strait Islander people with disability have the right to:
be free from
racism and discrimination;
rights promoted; and
Area 3: Aboriginal and Torres Strait Islander people with
disability achieve their full potential through participation in an inclusive
high quality education system that is responsive to their needs. People with
disability have opportunities for lifelong learning.
Area 4: Aboriginal and Torres Strait Islander people with disability,
their families and carers have opportunities to gain economic security through
employment and business ownership, enabling them to plan for the future and
exercise choice and control over their lives.
Aboriginal and Torres Strait Islander people with disability attain the highest
possible health and wellbeing outcomes throughout their lives, enabled by all
health and disability services having the capability to meet their needs.
Australian Government Plan to Improve Outcomes for Aboriginal and Torres
Strait Islander People with Disability noted the two-yearly reporting
process for the Disability Strategy will be the primary reporting mechanism for
Implementation planning concerns
Evidence presented to the committee showed there is significant concern
in the disability advocacy community on the effectiveness of the implementation
plans developed under the Disability Strategy. A consistent concern raised by
many submitters and witnesses, was on the quality of consultation that fed into
the implementation plans. This issue is discussed in greater detail in Chapter 3.
Disabled Peoples' Organisations Australia told the committee the second
implementation plan of the Disability Strategy did not reflect the views of the
community, as it focused on issues of importance to the Department of Social
Services, such as access to employment and the National Disability Insurance
Scheme (NDIS), rather than the issues raised by the community during
consultations, which were education, access to justice and human rights issues.
The ACT Disability, Aged and Carer Advocacy Service raised similar
concerns with the second implementation plan, and submitted the plan retains focus
on the NDIS but does not tackle the core issues that underpin inclusive and
accessible communities for people with disability.
The Australian Federation of Disability Organisations (AFDO) submitted
the second implementation plan is 'a high-level plan that does not contain
specific actions or measurable indicators of success.' AFDO further stated:
AFDO and its members believe the lack of an operational plan
with matched funding has fundamentally compromised efforts to ensure the
National Disability Strategy moves from words on a page to action.
The Brotherhood of St Laurence submitted that the Disability Strategy
should be revised to develop an implementation plan to identify:
...key areas of investment and [allow] for phased
implementation of responses to areas of inclusion and participation that are
priorities for people with disability. This plan should be devised through
extensive consultation with people with disability, their families, carers and
advocates. Local Area Coordination should also be recognised as a key vehicle
for achieving the National Disability Strategy and be represented within any revisions
to the strategy or associated implementation plans.
Conversely, evidence was presented to the inquiry that planning at a
local government level was both consultative and effective in achieving
results. The Physical Disability Council of NSW told the committee:
[T]he disability inclusion action plans that local
governments are implementing are starting to have some effect, particularly in bigger
areas like the City of Sydney where they have probably got more impetus and
more funds to do it. They are starting to deliver on more accessible
The Mornington Peninsular Shire Council has established an All Abilities
Consultative Committee which includes people with disability, carers, service
providers, one councillor and three shire officers. Ms Kent told the committee:
There have been great achievements using this consultation
model with our committee and the Mornington Peninsula Shire Council.
The Brotherhood of St Laurence stressed the importance of Local
Councils, telling the committee that, as they were the tier of government
closest to their communities, they had the potential to influence a wide range
of things that would affect the inclusion of people with disability.
The Australia Local Government Association (ALGA) agreed with this view,
and submitted that local governments/councils have a key role in ensuring the
roll-out of the Disability Strategy and the accessibility of communities,
stating '[c]ouncils are often at the vanguard of change, responding to the
unique needs of their communities.'
ALGA further submitted that although in Western Australia, Victoria and
NSW, it is mandatory for local government to develop a Disability Action Plan, local
governments in other jurisdictions are voluntarily planning for the needs of
people with disability in their communities. To assist the planning process, ALGA
released a guideline in 2016 to assist councils.
This guideline stresses the importance of consultation in the planning process:
The development of a consultation plan at this early stage
will help identify opportunities for co-design and collaboration throughout the
entire process, rather than being a forum for reviewing a final document.
However, the committee heard there is a lack of appropriate monitoring
and evaluation of those local Disability Actions Plans. For example, the
Western Australia government's state-level plan for Disability, Count Me In,
requires Disability Access and Inclusion plans from state and local government
However, People with Disabilities WA told the committee there is no reporting
on planning quality or implementation progress, just whether there is a plan or
Disability Strategy: progress reporting
Seven years into the Disability Strategy, just one progress report has
been presented to date. The Progress Report to the Council of Australian
Government 2014 (2014 progress report) was published in December 2015.
The 2014 progress report set out the progress and achievements of the
Disability Strategy since 2011 across the six policy outcome areas and included
two large appendixes: one with summaries of specific achievements and outcomes
by jurisdiction; and one providing comprehensive trend indicator data, as
prescribed in the original Disability Strategy.
The Progress Report to the Council of Australian Government 2016 is
expected to be presented later this year.
2014 Progress report
The 2014 progress report stated that the 'success indicators and
achievements of [Outcome One of the Disability Strategy] are most visible in
the general community' and that community expectations are also perhaps the
highest for this outcome. Furthermore, the report claimed that:
Since the launch of the strategy, there has been a positive
movement at all levels of government, and across communities, towards greater
consideration of accessibility and inclusiveness of the physical, sensory and
technological environments that Australians enjoy.
The report provided brief overviews of the following areas of
Improving accessibility of the built environment, including
raising awareness of universal design principles.
Arts for people with disability, through the National Arts and
Sport, including ongoing investments in sport for people with
Web accessibility, through the Web Accessibility National
Transition Strategy, which concluded in 2014, as well as 'existing and emerging
technological developments in media, telecommunications and IT devices,
programmes and applications'.
The role of local government in delivering state and federal
government programs and accessible infrastructure.
However, the trend indicator summaries included in the report do not reflect
the report's overall positive depiction of progress. The trend indicator
summaries of two areas relating to inclusive and accessible communities,
compare available data from 2011–12 to available data from before the
Disability Strategy was released. The data was presented in further detail,
without discussion, in the trend data appendix.
The first trend area, public transport, noted that people with
disability reported an increase in difficulty in using public transport in 2012
(34 per cent) compared with 2009 (32 per cent) and 2003 (30 per cent). The rate
of difficulty increased with the level of disability of the individual. Data
from 2012 showed70 per cent of people with profound disability reported
difficulties, compared with 26 per cent of people with mild and moderate
The second trend area, cultural and recreational participation,
indicated that in 2012, 96 per cent of people with a disability participated in
social or community activity
at home and 92 per cent participated away from home during the past 3 months. This
represented a slight decrease from 2009 for participation at home (0.3 per
cent) and a slight increase for participation away from home (one per cent).
A brief summary of stakeholder feedback to Outcome One of the Disability
Strategy was also included in the progress report. This summary observed mixed
public perception on the effectiveness of the Disability Strategy to meet
Outcome One, specifically in the areas of public transport, and information and
communication systems. It also commented on 'increasing awareness and
application of universal design principles and the increasing number of
inclusive playgrounds' as positive improvements noted by stakeholders.
Reporting to the United Nations
In 2008, Australia ratified the Disability Convention. The six outcome
areas of the Disability Strategy were developed to reflect the principals of
the Disability Convention, and the Disability Strategy notes the important role
it plays in fulfilling Australia's obligations under the Disability Convention:
The Strategy will play an important role in protecting,
promoting and fulfilling the human rights of people with disability. It will
help ensure that the principles underpinning the Convention are incorporated
into policies and programs affecting people with disability, their families and
carers. It will contribute to Australia's reporting responsibilities under the
All State signatories to the Disability Convention must present an
initial report (Disability Convention report) to the United Nations Committee
on the Rights of Persons with Disabilities (UN Disability Committee) within two
years, then every four years thereafter, detailing actions taken to ensure the
rights enshrined in the convention are implemented on a practical basis. The
initial Disability Convention report from the Australian government was
submitted in December 2010. The UN Disability Committee has agreed to accept a
combined second and third report no later than 17 July 2018.
The Disability Convention reports are useful tools to help gauge activities
undertaken in the Disability Strategy, as the outcomes of the Disability
Strategy are based on articles of the Disability Convention. It is also
important to note that many of the activities reported through the United
Nations reporting process are not necessarily captured through the Disability
Strategy reporting process. Review of both reporting processes therefore
provides a fuller view of all Australian Government activities intended to
achieve inclusive and accessible communities for people with disability.
However, it is also important to note that because the United Nations
reporting process is primarily a reporting function rather than an evaluation
function, Disability Convention reports do not assess the actual impact caused
by the activities.
Initial report 2010
The initial Disability Convention report submitted by Australia to the
UN Disability Committee on the implementation of the Disability Convention was
prepared before the adoption of the Disability Strategy, but briefly addressed the
purposes and content of the draft strategy which was, at that time, available
to the public.
The Disability Convention report outlined actions being taken in
Australia to implement articles of the Disability Convention, the following of
which are also relevant to Outcome One of the Disability Strategy: 
The Disability Standards for Accessible Public Transport 2002 commenced
on 23 October 2002 and established minimum accessibility requirements. A
compliance timetable, allows between five to 30 years for existing facilities
to be made compliant.
The Disability (Access to Premises – Buildings) Standards 2010 were
due to commence on 1 May 2011 to provide minimum national standards for
accessibility requirements to ensure dignified access to, and use of, buildings
for persons with a disabilities.
The Aviation Access Working Group was established in 2009 to consider
practical measures that can be taken by both industry and government to improve
access to air services for persons with a disability.
The Australian Government has been working with states and territories
to implement the Australian Disability Parking Scheme.
The Australian Government has established a National Companion
Card Scheme to improve the social participation of persons with severe or
profound life-long disability who require life-long attendant care. The scheme
allows for free or discounted tickets for registered companions.
Article 19—Living independently and being included in the
The Home and Community Care Program provides services to support
older Australians and persons with disabilities and their carers to be more
independent at home and in the community.
The Younger Persons with Disabilities in Residential Aged Care
Program aims to reduce the numbers of younger persons with disabilities living
in, or at risk of admission to residential aged care throughout Australia.
In 2008, the Australian Government announced it will establish an
additional 313 supported accommodation places for persons with disabilities by
In 2009, the Australian Government announced it will construct
more than 19 300 new social housing dwellings in two stages. Approximately 16
500 of these dwellings will incorporate universal design elements that make the
properties more accessible.
Article 20—Personal mobility:
The Australian Government is working with States and Territories
as part of broad-ranging reforms under the National Disability Agreement to
ensure more consistent access to aids and equipment for persons with
disabilities across Australia by the end of 2012.
Article 21—Freedom of expression and opinion, and access to
Australian Government departments and agencies are required to comply
with the World Wide Web Consortium Web Content Accessibility Guidelines 2.0. The
Disability Discrimination Act 1992 also requires all web pages by
individuals or organisations to be accessible to persons with disabilities.
The Australian Government funds Media Access Australia to caption
uncaptioned educational and community DVDs and downloadable versions for people
who are deaf or hearing impaired.
Article 27—Work and employment:
Australia's workplace relations system under the Fair Work Act
2009 (Cth) provides remedies for 'adverse action' taken on discriminatory
grounds, including physical or mental disability.
The National Mental Health and Disability Employment Strategy
aims to increase the employment of persons with disabilities, promote social
inclusion and improve economic productivity.
There are over 325 Australian Disability Enterprise outlets
across Australia, providing supported employment assistance to approximately 20
000 persons with moderate to severe disability who need substantial ongoing
support to maintain their employment.
Disability Employment Services are a network of service provider
organisations contracted by the Australian Government to provide specialist
assistance to job seekers with disabilities, injuries or health conditions to
find and maintain employment in the open labour market.
Article 29—Participation in political and public life:
The Australian Electoral Commission provides voters with a
disability with a range of options to vote.
The Australian Government provides funding to twelve national
disability peak bodies to contribute to government policies about disability
issues affecting Australian families and communities.
Article 30—Participation in cultural life, recreation, leisure
The National Arts and Disability Strategy focuses on access and
participation of persons with disabilities, barriers which prevent emerging and
professional artists and arts workers with disabilities from realising their
ambitions, and audience development.
In 2010, the Australian Government announced support for
commercial cinemas to fast track audio description and captioning technology to
improve cinema access for people who are deaf, blind, visually or hearing
Australian copyright law provides a number of exceptions and statutory
licenses to facilitate access to copyright materials for persons with a
The Disability Convention report also noted that the Disability Strategy would
set up a framework to 'promote, protect and monitor the implementation of the
UN Disability Committee response
The UN Disability Committee considered Australia's Disability Convention
report at its 107th and 108th meetings, held 3 and 4
September 2013, and adopted its UN Concluding Observations report at its
118th meeting on 12 September 2013.
The UN Concluding Observations report raised a number of positive
aspects in Australia's Disability Convention report, as well as detailing a
number of areas of concern and providing recommendations to the Australian
While the UN Disability Committee commended the adoption of the Disability
Strategy to 'implement the Convention across all jurisdictions',
it raised the following concerns in relation to accessible communities:
There is a lower than acceptable level of compliance with the
standards for public transport and access to premises.
Recommended that sufficient resources should be allocated to
ensure monitoring and implementation of those standards and requirements
Article 19—Living independently and being included in the
Despite the policy to close large residential centres, many new housing
initiatives replicate institutional living arrangements, and many persons with
disabilities are still obliged to live in residential institutions in order to
receive disability support.
Recommended that Australia develop and implement a national
framework for closure of residential institutions, allocating resources
necessary for people to live in the community. Ensure free choice for people
with disabilities for where and with whom they want to live.
Article 21—Freedom of expression and opinion, and access to
Not all information is available in accessible formats, nor has
there been effective promotion and facilitation of Auslan, in particular in
Recommended that Australia recognise Auslan as one of the national
languages of Australia, and allocate adequate funding for the development of accessible
formats of communication.
The UN Disability Committee also expressed some concerns about the data
collected about people with disability, specifically recommending further
disaggregation by age, gender, type of disability, place of residence and
Furthermore, the UN Disability Committee raised concerns about the
national implementation and monitoring of the Disability Strategy, noting that
Australia 'lacks a participatory and responsive structure for monitoring the
convention' under article 33 of the Disability Convention.
Finally, the UN Disability Committee recommended that civil society
organisations, in particular disability organisations, should be involved in
the preparation of the Australian Government's next report.
Australian Civil society report
The Australian Government supported the 2012 Australian Civil society
report (Civil society report) to the UN Disability Committee by providing
funding for the production of the report.
The Civil society report, titled Disability Rights Now, provided
'the perspective of people with disability in relation to Australia's
compliance with its obligations' under the convention and was compiled in
consultation with people with disability, representative and advocacy
organisations, evidence from government and community inquiries.
The Civil society report highlighted positive initiatives being
undertaken by the Australian Government through the development of the
Disability Strategy and the National Disability Insurance Scheme. However, the
Civil society report noted concerns with implementation of these initiatives.
Key concerns were:
A lack of consultation and meaningful engagement in the process
of implementation and monitoring of the Disability Strategy.
Insufficient funding of advocacy programs, and funding 'conflicts
of interest' created by service agencies holding a dual role as advocacy
A lack of an individual advocacy program for Aboriginal and
Torres Strait Islander People with disability.
Legislation policy and programs that differ between state and
territory governments restrict the ability of people with disability obtain
equal protection of their rights and freedoms throughout the country.
A need for a much more robust effort by all levels of government
to make communities fully accessible, as compliance with the Disability
Convention relies heavily on accessible infrastructure, transport and
Many people with disability continue to rely on institutional
warehoused housing and support arrangements due to the lack of a commitment by
governments in each jurisdiction to invest in the necessary reforms and
Access to aids and equipment that promote mobility and
independence is rationed and not offered as an entitlement.
There needs to be a significant effort taken by all levels of
government to ensure that information available in various media is accessible
in alternative formats. It is also critical for deaf people that Australian
sign language (Auslan) is officially recognised by governments.
Little has been done to address structural and systemic barriers
in the workplace that limit employability of many people with disability.
Programs that facilitate and support involvement of people with
disability in a broad range of community cultural and recreation opportunities
receive little attention from government and have declined over the last three
Australia must develop consistent approaches to the collection of
data disaggregated by disability type and other demographic information
including gender, age, geographic location, Indigenous status, ethnicity, and
The Australian Government outlined a significant body of work in its
report to the United Nations on progress under the Disability Convention. The
UN Disability Committee noted this in its response, and in particular commended
Australia for the adoption of the Disability Strategy. This was also noted and
commended by the Civil society report.
However, both the UN Disability Committee and the Civil society report
noted serious concerns with the implementation and the monitoring of the Disability
Strategy, and highlighted the need for increased meaningful consultation with
the disability community to ensure the Disability Strategy can fully realise
Evidence presented to this inquiry concurs with that view. There is
goodwill in the Australian community towards the Disability Strategy and an
acknowledgement that some work, attention and funding has been put towards this
initiative by all levels of Australian Governments, industry bodies, community
groups and individuals. However there is also concern that attention on the
Disability Strategy has suffered while the focus has been on implementation of
Consistent key concerns raised throughout this inquiry focus on
consultation and coordination: the quality of consultation used to determine
the solutions to accessibility problems, and then the coordination of
implementing those solutions. Overwhelmingly, these concerns were seen to be
having a negative impact on the effectiveness of the Disability Strategy to
deliver maximum positive change to the lives of Australians with disability,
their families and carers.
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