Report

Digital delivery of government services

27 June 2018

© Commonwealth of Australia 2018
ISBN 978-1-76010-778-9

View the report as a single document - (PDF 1511KB)


View the report as separate downloadable parts:

Membership of the Committee (PDF 20KB)
Acronyms and abbreviations (PDF 12KB)
Recommendations (PDF 46KB)
Chapter 1 (PDF 546KB)
Chapter 2 (PDF 150KB)

Referral
Overview
Previous inquiries into government ICT
The history of the Digital Transformation Agency
Recent Incidents

Chapter 3 (PDF 65KB)

Introduction
Perspectives
Whether government is different from the private sector
What questions should government be asking?
'Being digital' rather than 'doing digital'[29]

Chapter 4 (PDF 166KB)

Introduction
Critical challenges to digital transformation

Chapter 5 - Whole-of-Government Issues (PDF 117KB)

Introduction
Leadership and accountability
Outsourcing has deskilled the APS
Rebuilding skills
Procurement
A common approach

Chapter 6 (PDF 257KB)

Introduction
Australian Taxation Office—Unplanned Systems Outages[1]
Child support system replacement project
Online Compliance Intervention (Robodebt)
Welfare Payment Infrastructure Transformation[106]

Government senators' dissenting report (PDF 61KB)

Leadership
The Australian Public Service
Common platforms and procurement
The Digital Transformation Agency

Australian Greens' additional comments (PDF 24KB)

Summary
Affordable, quality broadband internet

Appendix 1 - Submissions and additional information received by the committee (PDF 21KB)

Submissions
Tabled Documents
Additional Information
Answers to Questions taken on Notice

Appendix 2 - Public Hearings (PDF 40KB)

Committee Secretariat contact:

Senate Finance and Public Administration Committees
PO Box 6100
Parliament House
Canberra ACT 2600

Phone: +61 2 6277 3439
Fax: +61 2 6277 5809
fpa.sen@aph.gov.au

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