NDIS Quality and Safeguards Commission

November 2021

© Commonwealth of Australia 2021
ISBN: 978-1-76093-313-5

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List of Recommendations

Executive summary

Chapter 1—Introduction

  Conduct of the inquiry
  Background to the inquiry
  Structure of the report
  Notes on terminology and references

Chapter 2—Background

  National Disability Insurance Scheme
  NDIS Quality and Safeguards Commission
  Committee’s previous comments regarding the Commission
  Inquiries relating to Ms Ann-Marie Smith
  Safety for people with disability

Chapter 3—Communication and engagement

  Educative and capacity-building functions
  Overall communication approach
  Commission view
  Committee view

Chapter 4—Compliance and enforcement

  The Commission’s approach to compliance and enforcement
  Adequacy of enforcement powers
  Publishing compliance and enforcement outcomes
  Proactive monitoring and enforcement
  Committee view

Chapter 5—Registration and worker screening

  Overview of registration process
  NDIS Practice Standards
  The registration process
  Committee view
  Worker screening

Chapter 6—Complaints handling

  Complaints handling
  Internal complaints mechanisms
  Access to the Commission's complaints processes
  General concerns about the Commission's complaints process
  Committee view

Chapter 7—Reportable incidents

  Reportable incidents
  Committee view

Chapter 8—Behaviour support and restrictive practices

  The Commission's behaviour support function
  Evidence received regarding behaviour support and restrictive practices
  Committee view

Chapter 9—Staffing and resources

  Staffing levels
  Staff expertise and training
  ICT Systems
  Constraints in conducting own-motion investigations
  Other issues
  Committee view

Chapter 10—Market oversight and systemic risk management

  The Commission's market oversight function
  Management of the transition to Commission oversight
  Interface with other service systems
  Data collection and reporting
  Natural safeguards
  NDIS pricing
  Other systemic oversight matters
  Committee view

Chapter 11—Concluding comments

Appendix 1—Compliance and enforcement powers of the Commission under the Regulatory Powers (Standard Provisions) Act 2014

Appendix 2—Submissions and Additional Information

Appendix 3—Public Hearings

Committee Secretariat contact:

Joint Standing Committee on the National Disability Insurance Scheme
PO Box 6100
Parliament House
Canberra ACT 2600

Phone: +61 2 6277 3083
Fax: +61 2 6277 5829