Inquiry into the NDIS Quality and Safeguards Commission

The committee has decided to conduct an inquiry into the NDIS Quality and Safeguards Commission (the Commission), to examine systemic and ongoing issues about the operations and framework of the Commission. The committee’s inquiry will be separate to any other ongoing inquiries which involve the Commission, particularly those inquiries into specific incidents.

NDIS Quality and Safeguards Commission

The Commission is an independent agency established to improve the quality and safety of NDIS supports and services. Among other things, the Commission is tasked with regulating NDIS providers, resolving problems and identifing areas for improvement.

The committee will focus its inquiries on the operation of the Commission, since its recent commencement. The Commission will commence operating in Western Australia from 1 December 2020, and commenced in other jurisdictions on the following dates:

  • From 1 July 2018 in New South Wales and South Australia, and
  • From 1 July 2019 in the ACT, the Northern Territory, Queensland, Tasmania and Victoria.

Making a submission

The committee is looking at any systemic, ongoing issues and concerns with the operation of the Commission, as outlined in the terms of reference above.

Submissions outlining details of individual cases or complaints may assist the committee in identifying broader systemic issues for investigation. More information about submissions can be found online.

For those looking to make a personal submission, further information and guidance can be found in the personal submission cover sheet. Personal submitters may wish to complete and provide this cover sheet when making a submission

Individual cases

The committee is not in a position to provide advice on individual circumstances, nor is it able to overturn or remake decisions made by the Commission, or by the National Disability Insurance Agency (NDIA). People with concerns about these matters should contact the Commission or the NDIA directly.

The Commission can receive complaints regarding services or supports, or about how an NDIS provider has managed a complaint about services or supports provided to an NDIS participant. Further information about making a complaint can be found on the Commission’s website.

Confidentiality of personal accounts

Please note that all personal accounts will be considered confidential in the first instance. The committee will then consider whether it is appropriate to make all, or some, of the submission public. If you wish for your submission to remain confidential, please bring this to the attention of the committee when submitting.

Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability

The Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability was established in April 2019 with broad terms of reference for its inquiries. The Royal Commission has called for people to share their experiences of violence, neglect, abuse or exploitation, and more information about doing this can be found on the Royal Commission’s Share your story webpage.

If you have given evidence, or intend to give evidence, to the Joint Standing Committee on the NDIS, and wish to give evidence to the Royal Commission, there is further information available on the committee’s webpage.

Committee Secretariat contact:

Joint Standing Committee on the National Disability Insurance Scheme
PO Box 6100
Parliament House
Canberra ACT 2600

Phone: +61 2 6277 3083
Fax: +61 2 6277 5829
ndis.sen@aph.gov.au