About this inquiry

The Standing Committee on Economics will inquire into and report on a review of Australia's four major banks.



Past Public Hearings

20 Oct 2017: Canberra, ACT
11 Oct 2017: Canberra, ACT

more...

Inquiry Status

Completed

Accessibility

If you require any special arrangements to enable you to participate in the Committee's inquiry, please contact the Committee Secretariat.

Further information regarding accessibility can be found at www.aph.gov.au/Help/Accessibility

Documents

Answers to Question on Notice


Westpac

Australia and New Zealand Banking Group Limited

Commonwealth Bank of Australia

National Autralia Bank


 

Westpac

Q No.
Member Broad Topic Proof Hansard page and Hearing date or Written question Response
WBC01QON Thistlethwaite WBC executive identity used for Westpac loan Hansard pp. 12-13
11/10/17
(PDF 35KB)
WBC02QON Thistlethwaite WBC executive identity used for Westpac loan Hansard p. 13
11/10/17
(PDF 30KB)
WBC03QON Thistlethwaite WBC executive identity used for Westpac loan

Hansard p. 13
11/10/17

(PDF 32KB)
WBC04QON Thistlethwaite David St Pierre

Hansard p. 13
11/10/17

(PDF 39KB)
WBC05QON Thistlethwaite Life insurance products

Hansard p. 15
11/10/17

(PDF 41KB)
WBC06QON Thistlethwaite Fees for retail superannuation funds

Hansard p. 16
11/10/17

(PDF 40KB)
WBC07QON Thistlethwaite Fees for retail superannuation funds

Hansard p. 16
11/10/17

(PDF 31KB)

See answer to WBC06QON
(PDF 40KB)
WBC08QON Keogh Capital markets

Hansard p. 23
11/10/17

(PDF 34KB)
WBC09QON Keogh Ownership of Uno Home Loans

Hansard p. 23
11/10/17

(PDF 35KB)
WBC10QON Evans Unfair clauses in small business lending contracts

Hansard p. 32
11/10/17

(PDF 40KB)
WBC11QON Evans New code of banking practice

Hansard p. 32
11/10/17

(PDF 34KB)
WBC12QON Kelly Calorific value of coal exported last year

Hansard p. 33
11/10/17

(PDF 32KB)
WBC13QON Kelly Loaning money in India to Indian customers

Hansard p. 33
11/10/17

(PDF 33KB)

WBC14QON Thistlethwaite Cost of foreign exchange transactions

Hansard p. 34
11/10/17

(PDF 45KB)

WBC15QON Thistlethwaite LitePay Hansard pp. 34-35
11/10/17

(PDF 40KB)

WBC16QW Coleman Increases to interest only mortgage rates following changes to regulatory requirements Written

(PDF 36KB)

WBC17QW Thistlethwaite The use of benchmarking for the assessment of borrowing living expenses Written

(PDF 32KB)

WBC18QW Thistlethwaite The use of benchmarking for the assessment of borrowing living expenses Written

(PDF 35KB)

WBC19QW Thistlethwaite The use of benchmarking for the assessment of borrowing living expenses Written

(PDF 35KB)
19.1 (PDF 177KB)
19.2 (PDF 301KB)

WBC20QW Thistlethwaite The effect of technological changes in the finance sector on job losses Written
(PDF 34KB)
WBC21QW Thistlethwaite The effect of technological changes in the finance sector on job losses Written
(PDF 41KB)
WBC22QW Thistlethwaite Westpac Mastertrust superfund Written
(PDF 36KB)
22.1 (PDF 99KB)
WBC23QW Thistlethwaite Westpac Mastertrust superfund Written

(PDF 52KB)

See answer to WBC22QW
(PDF 36KB)
See answer to WBC22.1QW
(PDF 99KB)

WBC24QW Thistlethwaite Westpac Mastertrust superfund Written
(PDF 40KB)
WBC26QW Coleman Case Study: Credit Card Insurance Written
(PDF 36KB)

 

Australia and New Zealand Banking Group Limited

Q No.
Member Broad Topic Proof Hansard page and Hearing date or Written question Response
ANZ01QON Thistlethwaite Retail superannuation funds Hansard p. 47
11/10/17

(PDF 180KB)

See answer to ANZ08QW
(PDF 361KB)

ANZ02QON Thistlethwaite Sedgwick review recommendation 9 Hansard p. 49
11/10/17
(PDF 198KB)
ANZ03QON Thistlethwaite Weightings of the balanced scorecard categories

Hansard p. 50
11/10/17

(PDF 186KB)
ANZ04QON Evans Exception to non-monetary defaults: Failure to provide information

Hansard p. 52
11/10/17

(PDF 195KB)
ANZ08QW Thistlethwaite ANZ OnePath Masterfund

Written

(PDF 361KB)
ANZ09QW Thistlethwaite ANZ OnePath Masterfund

Written

(PDF 175KB)

See answer to ANZ08QW
(PDF 361KB)

ANZ10QW Thistlethwaite ANZ OnePath Masterfund

Written

(PDF 198KB)
ANZ11QW Thistlethwaite ANZ OnePath Masterfund

Written

(PDF 179KB)

See answer to ANZ08QW
(PDF 361KB)

ANZ12QW Thistlethwaite Compensation for superannuation customers

Written

(PDF 183KB)

 

Commonwealth Bank of Australia

Q No.
Member Broad Topic Proof Hansard page and Hearing date or Written question Response
CBA01QON Thistlethwaite Intelligent deposit machine risk assessment Hansard p. 52
20/10/17
(PDF 242KB)
CBA02QON Hogan Retail banking experience of board and management team Hansard p. 56
20/10/17
(PDF 244KB)
CBA03QON Hogan Difference in the number of customers who open an offset account with money put in it straight away, between the broker and branch network

Hansard p. 58
20/10/17

(PDF 245KB)
CBA04QON Keogh Making a deposit without a bank card

Hansard pp. 58-59
20/10/17

(PDF 248KB)
CBA05QON Keogh Staff employed in the AML/CTF compliance area

Hansard p. 61
20/10/17

(PDF 244KB)
CBA06QON King Timing of staff underpayment issue

Hansard p. 67
20/10/17

(PDF 247KB)
CBA07QON King Parts and weightings of the bonus scheme

Hansard p. 68
20/10/17

(PDF 245KB)
CBA08QON King Bonuses for sales specialists linked to product sales

Hansard p. 68
20/10/17

(PDF 243KB)
CBA09QON Evans Number of CBA customers covered by the changes to small business contracts

Hansard p. 69
20/10/17

(PDF 242KB)
CBA10QON Evans Removal of non-monetary default clauses

Hansard p. 70
20/10/17

(PDF 314KB)
CBA11QON Kelly Country of development for intelligent deposit machines

Hansard p. 71
20/10/17

(PDF 243KB)
CBA12QON Kelly Number of accounts of remittance providers closed

Hansard p. 72
20/10/17

(PDF 243KB)
CBA13QON Kelly Fees charged to a customer who puts their money through a remittance provider, as opposed to through CBA

Hansard p. 72
20/10/17

(PDF 243KB)

CBA14QON Kelly Requirement to have a CBA card to deposit money in an intelligent deposit machine

Hansard p. 72
20/10/17

(PDF 243KB)

See answer to CBA04QON
(PDF 248KB)

CBA15QON Kelly Maximum withdrawal amount Hansard pp. 72-73
20/10/17

(PDF 243KB)

CBA16QON Kelly Maximum withdrawal amount for CBA and other banks Hansard p. 73
20/10/17

(PDF 242KB)

CBA17QON Kelly Withdrawal of funds overseas Hansard p. 73
20/10/17
(PDF 242KB)
CBA18QON Thistlethwaite CommInsure incentives Hansard p. 76
20/10/17
(PDF 249KB)
CBA19QON Thistlethwaite CommInsure incentives Hansard p. 77
20/10/17

(PDF 242KB)

See answer to CBA18QON
(PDF 249KB)

CBA21QW Thistlethwaite Loan impairment – BankWest Written
(PDF 245KB)
CBA22QW Thistlethwaite Inappropriate insurance products

Written

(PDF 242KB)
CBA23QW Thistlethwaite Inappropriate insurance products Written

(PDF 241KB)

See answer to CBA22QW
(PDF 242KB)

CBA24QW Thistlethwaite Inappropriate insurance products Written
(PDF 245KB)
CBA25QW Thistlethwaite Teller bonus scheme Written

(PDF 249KB)

See answer to CBA08QON
(PDF 243KB)

CBA26QW Thistlethwaite Employees owed back pay Written
(PDF 245KB)
CBA27QW Thistlethwaite Open advice review program – pending cases Written
(PDF 244KB)
CBA28QW Thistlethwaite TYME Digital acquisition by CBA Written
(PDF 243KB)
CBA29QW Thistlethwaite TYME Digital acquisition by CBA Written
(PDF 241KB)
CBA30QW Thistlethwaite TYME Digital acquisition by CBA Written

(PDF 242KB)

See answer to CBA29QW
(PDF 241KB)

CBA31QW Thistlethwaite TYME Digital acquisition by CBA Written
(PDF 241KB)
CBA34QW Thistlethwaite Mr John Willmott – client question Written
(PDF 242KB)
CBA35QW Thistlethwaite Mr Rainer Mathews – client question Written
(PDF 246KB)
CBA36QW Thistlethwaite Mr Rainer Mathews – client question Written
(PDF 241KB)
CBA37QW Thistlethwaite Inappropriate insurance products Written
(PDF 247KB)

 

National Australia Bank

Q No.
Member Broad Topic Proof Hansard page and Hearing date or Written question Response
NAB01QON Coleman Disclosure of NAB manufactured products Hansard p. 4
20/10/17
(PDF 19KB)
NAB02QON Thistlethwaite Number of deposits with the card remaining in an intelligent deposit machine Hansard p. 11
20/10/17
(PDF 12KB)
NAB03QON Thistlethwaite Number of transaction threshold reports in the last 12 months

Hansard p. 11
20/10/17

(PDF 12KB)
NAB04QON Thistlethwaite Number of suspicious matter reports in the last 12 months

Hansard p. 11
20/10/17

(PDF 12KB)
NAB05QON Thistlethwaite Reports to AUSTRAC of instances or suspicions of money-laundering since the intelligent deposit machines installed

Hansard p. 11
20/10/17

(PDF 12KB)

See answer to NAB03QON
(PDF 12KB)

See answer to NAB04QON
(PDF 12KB)

NAB06QON Thistlethwaite Document outlining NAB’s commitment and internal procedures to meet the anti-money laundering legislation

Hansard p. 12
20/10/17

(PDF 13KB)

NAB07QON Thistlethwaite Reporting to the board that there was an issue of failure to disclose

Hansard pp. 15-16
20/10/17

(PDF 12KB)
NAB08QON Keogh Machine deposit limitation

Hansard p. 20
20/10/17

(PDF 14KB)
NAB09QON Kelly Cash deposited with NAB through ATMs between May and June 2016 Hansard pp. 28-29 
20/10/17          
(PDF 14KB)
NAB10QON Kelly Depositing money into someone else’s account

Hansard p. 29
20/10/17

(PDF 12KB)
NAB11QON Hogan Rates paid on small business deposits compared to individual deposits

Hansard pp. 32-33
20/10/17

(PDF 15KB)
NAB12QON Evans Proportion of building and construction loans

Hansard p. 33
20/10/17

(PDF 13KB)
NAB13QON Thistlethwaite Khoury report recommendations

Hansard pp. 35-36
20/10/17

(PDF 14KB)

NAB14QW Coleman Increases to interest only mortgage rates following changes to regulatory requirements

Written

(PDF 21KB)

NAB15QW Thistlethwaite Management consultant budget Written

(PDF 19KB)

NAB16QW Thistlethwaite Management consultant budget Written

(PDF 18KB)

NAB17QW Thistlethwaite Management consultant Written
(PDF 18KB)
NAB18QW Thistlethwaite NAB Clydesdale UK lawsuit Written
(PDF 18KB)
NAB19QW Thistlethwaite NAB Clydesdale UK lawsuit Written

(PDF 18KB)

NAB20QW Thistlethwaite NAB Clydesdale UK lawsuit Written

(PDF 18KB)

See answer to NAB19QW
(PDF 18KB)

NAB21QW Thistlethwaite Incorrect witnessing of documents

Written

(PDF 17KB)
NAB22QW Thistlethwaite Incorrect witnessing of documents Written
(PDF 17KB)
NAB23QW Thistlethwaite Incorrect witnessing of documents Written
(PDF 23KB)
NAB24QW Thistlethwaite AMEX cards Written
(PDF 24KB)
NAB25QW Thistlethwaite NAB Client case study Written
(PDF 22KB)
NAB26QW Thistlethwaite NAB Client case study Written
(PDF 20KB)

Committee Secretariat contact:

Committee Secretary
Standing Committee on Economics
PO Box 6021
Parliament House
Canberra ACT 2600

Phone: (02) 6277 4587
Fax: (02) 6277 4774
economics.reps@aph.gov.au

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