Inquiry into insurers’ responses to 2022 major floods claims

WOODBURN, AUSTRALIA - MARCH 07: An aerial drone view of houses inundated by floodwater on March 07, 2022 in Woodburn, Australia. Residents of northern New South Wales are still cleaning up following unprecedented storms and the worst flooding in a decade.

Insurers' responses to 2022 major flood claims survey

The survey is now closed.

Thank you to those who shared their experience with the Committee.

Following a reference from the House of Representatives on 7 August 2023, the House of Representatives Standing Committee on Economics commenced an inquiry into insurers’ responses to 2022 major floods claims, including for the:

  • south-east Queensland and northern NSW floods of February and March 2022
  • Hunter and greater Sydney floods of July 2022
  • Victorian, NSW and Tasmanian floods of October 2022, and
  • central west NSW floods of November and December 2022.

The full Terms of Reference are here.

Public hearings, submissions and the online survey for the inquiry have now concluded. Thank you to those who participated in the inquiry and shared their experience with the Committee. 

On 3 July 2024 the House of Representatives extended the reporting date. The committee is to report by 18 October 2024.

Inquiry contacts: (02) 6277 4707 or floodinsurance.reps@aph.gov.au

It is important to note that the committee cannot advise on, advocate for, or take action on individual matters. If you need information on resolving insurance claims or disputes processes, please see the Insurance: Additional Information list below.

Insurance: Additional information

The Insurance Council of Australia (ICA) outlines on its website the processes for making a complaint in relation to insurance, including the avenues for Internal Dispute Resolution (with the insurance company) and External Dispute Resolution (through AFCA – see below). It is important to note that while the ICA provides information, it does not offer direct consumer advice or services in relation to complaints.

The General Insurance Code of Practice outlines requirements for insurers in relation to dealing with customers and standards of service.

The Australian Financial Complaints Authority (AFCA) can consider a complaint you have about an insurance product.

You can also contact the Australian Securities and Investments Commission (ASIC) to complain about your insurer if you believe the insurer’s conduct could affect other customers.

The Financial Rights Legal Centre offers advice and advocacy for people in financial distress, including a specialist insurance law service.

 

Committee Secretariat contact:

Standing Committee on Economics
PO Box 6021
Parliament House
Canberra ACT 2600
Phone: (02) 6277 4707
floodinsurance.reps@aph.gov.au

Past Public Hearings

30 Jul 2024:
25 Jul 2024: Townsville
24 Jul 2024: Cairns

more...

Inquiry Status

Submissions Closed

Accessibility

We are committed to ensuring that everyone who wishes to can participate in the Committee’s inquiry. If you have accessibility requirements, please contact the Committee Secretariat.

Further information regarding accessibility can be found at www.aph.gov.au/Help/Accessibility