Communication and engagement
Overview of Part IV
An issue that most submitters had a view on during this inquiry
was ASIC's approach to communicating with those that interact with it. This
part examines ASIC's communication and engagement with its large number of
One group of stakeholders examined is the regulated population.
This part of the report examines the evidence received from the industry and
professional associations regarding their perceptions about ASIC's performance
and how effectively they consider ASIC communicates and engages with them.
ASIC's performance in providing services that regulated entities and others may
need to use is also examined.
The second type of stakeholders examined in detail are individuals
that may contact ASIC seeking assistance and/or to report misconduct. Many expressed
frustration with ASIC's poor communication or apparent inaction. This part
examines why this is the case and considers the extent of the 'expectation gap'
between what individuals may expect ASIC to do and what ASIC's functions,
powers and resources enable it to do. ASIC's communication and engagement with
the general public, including its financial literacy work and its website, are
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