NDIS Planning Final Report

December 2020

© Commonwealth of Australia 2020
ISBN: 978-1-76093-139-1

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Committee Membership

Executive summary

Abbreviations

List of Recommendations

Chapter 1—Introduction

  Conduct of the inquiry
  Background to the NDIS
  Background to planning
  Interim report by this committee
  Supported Independent Living inquiry
  Review of the NDIS Act and the new NDIS Participant Service Guarantee (Tune Review)
  Structure of this report
  Note on evidence provided to this inquiry
  Note on terminology and references
  Acknowledgements

Chapter 2—Issues raised in the interim report

  Standardised terminology
  Planner training
  Plan flexibility and funding for transport
  Draft plans and joint planning
  Plan gaps
  Plan reviews
  Administrative Appeals Tribunal reviews
  First plan approvals and complex support needs
  Children with acquired injuries and complex care needs
  Committee view

Chapter 3—Plan funding

  Impacts of reduced funding
  Legislative framework guiding funding decisions
  Lack of transparency in funding decisions
  Unexplained funding decreases after plan reviews
  Participants being forced to choose between supports
  Plan inconsistencies
  Issues with funding for assistive technology (AT)
  Planners recommending cheaper supports
  Funding for support coordination
  Funding rejected for specific types of supports
  Funding inflexibility
  Funding for transport and travel
  Crisis and emergency funding
  Funding for advocacy and independent assistance with planning
  Other issues
  Committee view

Chapter 4—Informal supports and the role of families

  Plans over-relying on the concept of parental responsibility
  Caregivers being unable to work
  Older caregivers
  Respite and short-term accommodation
  Support and capacity building for families
  The Australian Government’s position
  Committee view

Chapter 5—Overlap with other systems

  Legal framework
  Other inquiries related to interface issues
  General issues raised about interface with other systems
  Health and mental health
  Child protection and family support
  Criminal justice system
  Childcare and after-school care
  Transport
  Other issues raised
  Committee view

Chapter 6—The role of experts

  Planners disregarding expert reports
  Planners not reading expert reports at all
  Planners changing expert recommendations
  Expert reports being unsuitable for the NDIS
  Impartiality of experts questioned
  Allied health assistants and students
  Consumable and ancillary items
  Planner lack of knowledge of allied health
  Limited NDIA engagement with the allied health sector
  Expert teams within the NDIA
  Other issues related to the role of experts
  Independent assessments
  Committee view

Chapter 7—Planner training and expertise

  Planner errors
  Performance pressures on planners
  Planner retention and staff turnover
  The number of planners
  Planner expertise
  Planner training
  Committee view

Chapter 8—Planning for particular groups

  Participants with psychosocial disabilities
  Participants with other disability types
  Participants experiencing family violence
  Aboriginal and Torres Strait Islander participants
  Participants requiring early intervention
  Children and young people
  Participants from low socio-economic backgrounds
  Participants in custodial settings
  Participants in out-of-home care and guardianship arrangements
  Participants from culturally and linguistically diverse backgrounds
  Participants with complex needs
  Planner expertise in certain disability types or groups
  Committee view

Chapter 9—Planning in rural and remote areas

  Lack of service providers
  Shortage of planners
  Planning meetings taking place via phone
  Travel and transport
  Insufficient funding for services
  Other issues raised about planning in rural and remote areas
  Committee view

Chapter 10—Administrative Appeals Tribunal appeals

  Background
  Eligibility to lodge an appeal with the AAT
  Legal representation in the AAT
  Length of process
  Transparency of cases settled by consent
  The NDIA’s conduct in the appeals process
  Limited impact of decisions on NDIA policy
  Access to advocacy and legal assistance
  Committee view

Chapter 11—Communication

  The NDIA not answering queries
  No single point of contact
  The complexity of written communication from the NDIA
  Accessibility
  Inappropriate or insensitive communication
  Complaints
  Other issues related to communication
  Committee view

Chapter 12—Other issues raised about planning

  Timeliness and delays
  Planning meetings
  Plan lengths and automatic plan roll-over
  Plan implementation and utilisation
  Self-management
  Pre-planning
  Excluding participants from planning meetings
  The role of LACs
  Surveys on participant satisfaction
  COVID-19 and arrangements for planning
  Other issues raised
  Committee view

Appendix 1—Submissions

Appendix 2—Public hearings

Committee Secretariat contact:

Joint Standing Committee on the National Disability Insurance Scheme
PO Box 6100
Parliament House
Canberra ACT 2600

Phone: +61 2 6277 3083
Fax: +61 2 6277 5829
ndis.sen@aph.gov.au