Report

Resolution of disputes with financial service providers within the justice system

8 April 2019

© Commonwealth of Australia 2019
ISBN 978-1-76010-970-7

View the report as a single document - (PDF 536KB)


View the report as separate downloadable parts:

Members of the committee (PDF 27KB)
Recommendations (PDF 20KB)
Chapter 1 - Introduction and background (PDF 47KB)

Conduct of the inquiry
Structure of the report
Previous inquiries into financial disputes
The role of AFCA in the resolution of financial disputes

Chapter 2 - The issues (PDF 333KB)

The Code of Banking Practice
Accessibility of the court system
The legal assistance and financial counselling sectors
Resolving disputes through AFCA
A compensation scheme of last resort

Chapter 3 - Committee view (PDF 49KB)

Funding for the legal assistance and financial counselling sectors
The conduct of financial service providers within the justice system
Changes to AFCA
Compensation

Additional remarks from Government Senators (PDF 47KB)
Appendix 1 - Submissions, additional information and answers to questions on notice (PDF 18KB)

Submissions
Additional Information
Answers to questions on notice

Appendix 2 - Public hearings (PDF 9KB)

Committee Secretariat contact:

Committee Secretary
Senate Legal and Constitutional Affairs Committee
PO Box 6100
Parliament House
Canberra ACT 2600

Phone: +61 2 6277 3560
Fax: +61 2 6277 5794
legcon.sen@aph.gov.au

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