Consumer protection in the banking, insurance and financial sector

15 November 2018

© Commonwealth of Australia 2018
ISBN 978-1-76010-861-8

View the report as a single document - (PDF 656KB)

View the report as separate downloadable parts:

Senate Economics Legislation Committee (PDF 20KB)
Abbreviations (PDF 8KB)
List of recommendations (PDF 6KB)
Chapter 1 - Introduction (PDF 29KB)

Referral and conduct of the inquiry
Scope and structure of the report

Chapter 2 - Previous inquiries (PDF 71KB)

System-wide inquiries and reviews
Inquiries into specific areas of the banking, insurance and financial services sector
Financial Services Royal Commission
Committee view

Chapter 3 - Regulation and oversight of the current consumer protection system (PDF 88KB)

Government bodies responsible for oversight
External dispute resolution schemes
Committee view

Chapter 4 - Issues raised in the inquiry (PDF 188KB)

Issues in the consumer protection system as a whole
Issues in specific sectors
Committee view

Chapter 5 - Conclusion (PDF 106KB)

Lack of industry and government support for a royal commission
Establishment of the Financial Services Royal Commission
Committee view

Coalition Senators' Additional Comments (PDF 42KB)

General comments
Financial System Inquiry – 'Murray Inquiry'
Competition Policy Review – 'Harper Review'
Establishment of the Australian Financial Complaints Authority
Serious Financial Crime taskforce
Royal Commission

Australian Greens Senators' Dissenting Report (PDF 185KB)

Competition and profit
Business models
The regulators
Justice and redress
External dispute resolution
Last resort compensation scheme
Funding for advocates

Appendix 1 - Submissions, tabled documents, additional information and answers to questions on notice (PDF 20KB)

Tabled documents
Additional information
Answers to questions on notice

Appendix 2 - Public hearings and witnesses (PDF 12KB)

Committee Secretariat contact:

Senate Standing Committees on Economics
PO Box 6100
Parliament House
Canberra ACT 2600

Phone: +61 2 6277 3540