Table 5.3 Telstra Commercial and Consumer Surplus Positions
SUMMARY OF C & C SURPLUS POSITIONS
| CAN and SDU Regions |
| |
Melbourne |
Vic/Tas |
Sydney North |
Sydney South |
NSW North |
NSW South |
Brisbane |
Queensland |
SA/NT |
Western Australia |
TOTAL REDUCTIONS |
| Customer Participation |
45 |
40 |
16 |
22 |
37 |
43 |
38 |
44 |
20 |
65 |
370 |
| Director |
89 |
119 |
79 |
54 |
79 |
45 |
66 |
46 |
42 |
85 |
704 |
| Modial SDA |
20 |
11 |
19 |
14 |
23 |
34 |
14 |
7 |
12 |
3 |
157 |
| CAN Rework |
15 |
9 |
33 |
40 |
28 |
31 |
18 |
9 |
18 |
20 |
221 |
| Capital & Expense Program |
87 |
88 |
93 |
118 |
37 |
10 |
-14 |
-1 |
-10 |
-43 |
|
| CATV Pit &Pipe Program |
252 |
0 |
112 |
112 |
0 |
0 |
111 |
0 |
207 |
53 |
847 |
| IVR |
16 |
7 |
6 |
7 |
8 |
9 |
12 |
8 |
9 |
10 |
92 |
| Payphone Policy |
6 |
3 |
2 |
3 |
3 |
3 |
5 |
3 |
3 |
4 |
35 |
| Design |
86 |
81 |
47 |
47 |
15 |
15 |
10 |
12 |
35 |
24 |
372 |
| Assigning |
31 |
16 |
14 |
14 |
8 |
8 |
18 |
14 |
17 |
8 |
148 |
| Management and Support |
66 |
39 |
33 |
9 |
9 |
10 |
0 |
0 |
24 |
28 |
218 |
| TOTAL |
731 |
405 |
427 |
388 |
223 |
211 |
280 |
132 |
424 |
279 |
3500 |
| |
|
|
|
|
|
|
|
|
|
|
|
| CAN and EDU National Office |
110 |
|
|
|
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
| Operator Assisted Services |
Vic/Tas |
NSW |
Queensland |
Central West |
Total |
|
|
|
|
|
|
| |
36 |
68 |
42 |
54 |
200 |
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
| Sales and Customer Affairs |
Vic/Tas |
NSW |
Queensland |
Sydney |
SA |
WA |
Total |
|
|
|
|
| 132200 |
192 |
-89 |
21 |
-11 |
-44 |
15 |
84 |
|
|
|
|
| 132000 |
149 |
28 |
91 |
40 |
29 |
61 |
398 |
|
|
|
|
| Regional Support |
5 |
-1 |
22 |
26 |
3 |
4 |
59 |
|
|
|
|
| Customer Affairs |
49 |
|
|
|
|
|
49 |
|
|
|
|
| |
|
|
|
|
|
|
590 |
|
|
|
|
| Systems Development |
Vic/Tas |
NSW |
Queensland |
Total |
|
|
|
|
|
|
|
| Phoenix/Flexcab |
23 |
27 |
19 |
69 |
|
|
|
|
|
|
|
| Customer Suport Systems |
27 |
|
2 |
29 |
|
|
|
|
|
|
|
| Winback/ Resale |
|
|
14 |
14 |
|
|
|
|
|
|
|
| |
|
|
|
112 |
|
|
|
|
|
|
|
| Total Commercial and Consumer |
4512 [1] |
|
|
|
|
|
|
|
|
|
|
Original Telstra document: SERVICE1.XLW 4/06/96 9:51 AM Page 25
Footnotes
[1] The Committee noted this figure had risen
to 4900 by July 1996