Education quality and graduate outcomes
The quality of education or training provided by RTOs was,
unsurprisingly, one of the main concerns raised by witnesses.
Noting the importance of a high-quality VET sector in Australia for
individual students and employers alike, as well as for the health of the
Australian economy overall, the committee considers these concerns to be of the
Several key themes emerged in evidence provided to the committee by
submitters and witnesses that suggests there are some serious problems with the
quality of training provided by private RTOs:
The sector's overall reputation: poor quality providers and
courses, and the consequent negative publicity or word-of-mouth reputation,
influences the sector’s overall reputation and can negatively impact
Particular concerns exist regarding the quality of teaching and
learning and inadequately measured assessment, primarily regarding
qualifications awarded after insufficient lengths of time and offering students
only superficial learning and assessment practices;
Problems in the sector, including issues raised in the media,
have contributed to scepticism amongst industry, employers and others in the
sector including unions regarding the worth of some qualifications.
The sector's overall reputation
Notwithstanding the existence of many high-quality private providers of
vocational education and training, multiple submissions – particularly those
from RTOs themselves and related industry bodies – noted that the approach
taken by some providers caused problems for the sector as a whole.
The TAFE Directors Australia (TDA) is the peak national body representing
Australia's government-owned TAFE institutes. In its submission, TDA noted that
there is evidence of 'two significant problems' which it characterised as both
the reality of some providers and the perception of all:
Firstly the reality of poor quality in VET provision in the
case of a few providers and secondly the much greater problem of widespread
perception of questionable practice that is doing significant damage to the
reputation of VET nationally. While perception and reality may be at different levels,
increasingly they are one in the eyes of the public... The fallout from some
private college behaviour has ricocheted around the training sector and caused
much apprehension among students, parents and employers.
The ACTU argued that government funding and student subsidies have not
sufficiently distinguished between high and low quality providers, thus
undermining the work done by the former.
ACPET argued that this was a matter that the sector should take
seriously given the effect that the problems caused by some providers has on
the sector as a whole:
All registered training organisations (public, private, not
for profit) are responsible for the sector's reputation and should unite to
protect the VET brand.
The TAFE Community Alliance noted that the public reputation of the
private VET sector was being further undermined by the perception that these
concerns are a widespread problem:
The issue around volume of learning, especially length of
courses and quality of educational delivery, has plagued the VET system for
some time now, but has been exacerbated with the increased marketisation of the
VET sector. VET standards and regulations have once again gone some way to
trying to address this issue but not far enough The issue around volume of learning,
especially length of courses and quality of educational delivery, has plagued
the VET system for some time now, but has been exacerbated with the increased
marketisation of the VET sector. VET standards and regulations have once again
gone some way to trying to address this issue but not far enough.
Mr Amjad Khanche of the Australian Institute of Professional Education argued
that most private providers did do the right thing, and that providers such as
his own were negatively affected by the actions of others in the sector:
Sadly, I understand that the behaviour of a number of bad
apples in the VET sector continues to plague the reputation of all VET
providers. I am deeply disappointed that the behaviour of those providers
compromises the standing of providers like AIPE, which is committed to offering
our students the very best VET and higher education.
The ACTU also expressed its concerns about the existence of poor-quality
providers and further noted that these also place pressure on those who do
attempt to provide quality education and training at reasonable prices:
The fact that so many RTOs were offering programs of such
short duration means people were not getting the skills development and
workplace experience they needed to go on and work safely and effectively in
the workplace. It did not find that all providers were falling short, but this
itself is part of the problem. It means that providers trying to provide
high-quality programs are facing unfair competition from those who are reducing
training and delivery effort to cut costs.
Based on evidence received, it appears that many high-quality training
providers exist in the VET sector, including amongst private for-profit RTOs.
However, the reputation of the sector overall has been – and continues to be –
negatively affected by providers who deliver inadequate education or training
to their students.
Given the negative publicity about some providers and how this can
affect a broader catchment of providers – including those doing the right thing
– the industry may wish to consider steps it could take to collectively address
these issues. For example, through providing public information that clearly
sets out the nature of their courses and any expenses or debt that may be
Volume of learning and assessment concerns
Evidence received suggests that some VET providers are delivering
courses of inadequate quality, most obvious in the extremely short timeframes
in which some qualifications are offered, alongside insufficiently rigorous assessment
practices. Students therefore do not get the education they pay for and
ultimately may not have the skills they were seeking to attain through that
course. This has wider reaching implications for the community, as will be
The ACTU summarised this problem in its submission:
One of the most commonly reported problems is that courses
that are clearly too short, being delivered in a fraction of the time they are
delivered by reputable providers. In some reported cases, there is virtually no
training at all, as training and assessment is done on a 'tick and flick'
In ASQA's review of RTO marketing practices, discussed in the previous
chapter, it was noted that:
While there are legitimate circumstances in which clients
might obtain qualifications quickly, for example if they have prior relevant
experience and skills, it is these marketing headlines, perhaps more than any
others, that generate stakeholder concerns and lack of confidence in VET
qualifications... The marketing of short duration programs has the potential to
undermine consumer and industry confidence in nationally recognised
qualifications as it perceived that the training is likely to lack rigor and
As an illustration, one example found by ASQA in that review included an
advanced diploma earned in two weeks.
The Australian Qualifications Framework notes that an appropriate volume of
learning for an Advanced Diploma is typically 1.5 to 2 years.
Such abbreviated time frames serve to undermine the worth of all qualifications
in the field, since it is not readily apparent to employers, for instance,
which Applied Diplomas have been awarded after two years of study and which
have been awarded after two weeks.
The TAFE Community Alliance noted that they had 'been made aware of
students coming to TAFE to undertake further learning because the hours
delivered by private providers, eg. in languages, were too few'.
In light of this evidence, it would seem that inadequate training may
result in some students incurring additional training costs as they need to
supplement their original study with further courses in order to gain the
skills required for their role.
Service Skills Australia, while recognising the flaws in a purely
hours-based understanding of whether a course was sufficient or otherwise,
A key concern has also been the availability of courses of an
excessively short duration. While it is the case that a competency-based
vocational education system is difficult to regulate in terms of duration, given
it is not intended to be a time-based system, it is undoubtedly the case that
poor quality outcomes have been related to the provision of unjustifiably short
or 'fast-tracked' courses.
suggested that at least part of this problem could be solved by introducing
minimum hours for all courses, with that minimum varying depending on the
nature of the course and the degree of the qualification involved.
In considering this issue, ACPET argued that increased oversight in this
area would benefit students and providers:
ACPET believes closer scrutiny of how the 'amount of
learning' in determined, advertised and delivered for courses will help ensure
learners acquire the skills of a certification.
ACPET acknowledges that it is challenging for government to
regulate how long a qualification should take, as there are many variable
within each type of training scenario, such as Language, Literacy and Numeracy
issues, Disabilities and location of delivery... While the improved standards
relating to marketing and advertising have been enhanced, through the review of
the promotion of excessively short courses, it will be beneficial to all RTOs
for regulators to provide additional advice and support in understanding the
requirements for volume of learning.
The Workplace Research Centre also made this recommendation:
The quality framework should maintain a minimum number of
hours of delivery wherever this involves public subsidy (including indirect
subsidy through VET FEE-HELP).
In its submission, ASQA noted that the new Standards make reference to
the question of 'amount of training' students undertake and consequently is:
currently adjusting its audit practices to ensure it examines
the training and assessment strategies of RTOs to ensure they are consistent
with these requirements.
ASQA notes that, if VET qualifications themselves clearly
mandated volume of learning requirements within the qualification
specifications, rather than relying on the volume of learning specifications contained
within the Australian Qualifications Framework, ASQA would be better able to
pursue those RTOs offering training and assessment in very short timeframes (as
a direct breach of the NVETR Act).
Noting that ASQA has begun to consider the issue, Service Skills
We are supportive of the suggested approach in the current
Discussion Paper for the Review of Training Packages and Accredited Courses to
incorporate additional delivery and assessment measures detailed in the 2013
VET Quality Report. These measures include specifying volume of learning
requirements for selected high-risk units of competency and qualifications.
That is, training providers would be able to stipulate a range of hours for
learners to achieve learning outcomes, with consideration given to the
characteristics of the learner.
The committee is of the view that considering standards of minimum hours
required for courses is a practical option that could be explored as a way to
help to resolve this issue.
A related issue raised in submissions to this inquiry is that of
students being assessed in ways that guaranteed that they would pass. For
example, Ms Marietta Cully, a former student at Hospitality Training Australia,
provided evidence in her submission that practices existed whereby students
were guaranteed a pass:
Students were tested, after which answers were provided and
where applicable, students simply reattempted the test until they passed.
Ms Julie Skinner, a former tutor with a private RTO, noted that in her
experience, there was a level of pressure exerted on teaching staff to
encourage them to pass students and even clearly plagiarised work submitted for
assessment was marked competent in order to pass the students through the
The committee also received evidence suggesting that some providers
would grant students qualifications based on Recognition of Prior Learning,
even where that student had no previous knowledge or experience in the area.
Such an approach potentially places people at risk when they are simply unable
to do a job for which they have a qualification.
One submitter, with a background including work auditing VET providers,
argued that the entire question of qualifications through Recognition of Prior
Learning (RPL) is a complex one, yet is rarely treated as such:
Recognition of Prior Learning is an assessment process
designed to recognise the existing competence a person has regardless of when
and how that knowledge and skill was obtained. Conducting an RPL assessment
properly is an extensive activity of evidence gathering and relies on an
informed professional judgement. I question the level of that professional
judgement when I know that many thousands of assessors have only receive[d] one
week’s worth of training from someone who had received one week’s worth of
training and so on.
Mr Anthony Norris, a student previously enrolled in a Diploma of
Counselling at Evocca College, recounted that the assessment in his course
entailed being given an answer book and answer sheets:
You don't actually learn very much at all, it is simply a
matter of taking the answer from the book and fill in the blanks. Even the
question sheet is worded very similarly to the 'readings'.
These first-hand accounts by students and educators are cause for
concern as they suggest a failure to provide a meaningful learning experience
with robust training that leads to properly qualified workers. This may lead
not only to disappointment but may pose a more serious threat to the community when
people are not adequately able to undertake job-related tasks confidently or
A number of organisations raised similar concerns, such as the ACTU
which noted problems uncovered by ASQA with the certification of the
construction industry’s safety training qualification (the ‘White Card’):
The Industry Skills Council for the sector recommended six
hours for the white card training, but ASQA research found the RTOs using
online delivery all had training and assessment strategies of four hours
duration or less, with most people completing training and assessment in less
than one hour, some as little as 30 minutes. Some had no actual training at
all, with only a knowledge test. The potential for identity fraud with online
training was another key finding, as none of the online delivery RTOS were adequately
assuring the identity of students.
While it is difficult to quantify the extent of this issue, it appears
that examples of VET providers granting qualifications based on inadequate
assessment regimes cannot be dismissed as isolated examples.
The committee notes that it may indeed be a small minority of providers
who engage in the activities suggested here, but the question goes again to the
sector's overall reputation and feeds into concerns about the worth of
qualifications issued in the VET sector.
The worth of qualifications
A substantial problem raised by multiple submitters
was that qualifications issued by VET providers, which should be standard
across any given qualification type or industry, in fact vary considerably and
that this reflects a broad range in the quality of courses depending on the
quality of the provider.
In particular, this was a problem raised by industry and employer
groups, along with unions, all of whom recognised the difficulties faced by
employers and workforces alike when newly qualified workers may not have the
skills or knowledge suggested by the qualifications they hold.
In discussing feedback from their membership group, Australian Industry
Group (AI Group) noted that they had:
Experienced disquiet from employers concerning inadequate
time in the delivery of courses by providers, inadequate assessment of
competence and poor quality training outcomes.
The ACTU argued that the consequence of the inadequate training and
assessment, and therefore the disputed worth of the qualifications they led to,
is a loss of confidence by industry 'in the value of the White Card to assure
workplace safety for new entrants to the construction industry'.
The public safety implications of this level of uncertainty was perhaps highlighted
best by Ms Sue Bond, Head of the Guild Pharmacy Academy, when asked about her
concerns regarding inadequate training:
In this case—and it was a couple of years ago—I spoke to the
young woman in question at length. She was employed in a pharmacy. One night
they were taken into a room and asked to sign a range of documents. She was
unaware of what she was signing. However, she was told that if she signed them
she would get a $500 incentive payment. She then worked for a couple of months
in that pharmacy, and, in that time, from what she was aware of, she was
observed on one occasion by someone from a company. She then left that pharmacy
and went to another pharmacy, and this is when we became aware of the problem.
The pharmacist rang us. He had worked with us on a number of occasions; he had
put lots of people through our training. He said, 'I've got this pharmacy
assistant who has a certificate III and she doesn't know what an analgesic is.'
That obviously raised some concerns. When I spoke to the young woman, she had
left the initial pharmacy and about six months later received a full
qualification in the mail.
Ms Bond indicated that inadequate training can pose a public safety risk,
and demonstrated with a range of over-the-counter products:
I am a teacher at heart, so I brought along some examples.
Everyone is suffering from colds and flu at the moment. You can go into a
pharmacy and you can buy some Codral—you can buy these in a supermarket as well—to
make you feel better. You can also buy some Lemsip because you have a sore
throat. And because you have some aching bones you might buy some Panadol or
Panadol Osteo. All of those products contain paracetamol. If you take all of
these products as directed on the pack, you are actually taking a toxic level
of paracetamol. If you continue to do that, you will cause yourself some fairly
significant liver damage. I went and bought these this morning and, when I
bought them, the pharmacy assistant said, 'Are you going to be taking all of
these at once?' That is what we want. We want educated staff who are aware of
the dangers of taking medicines and who are able to alert customers so that
they do not cause themselves harm.
Ms Bond further stated:
It does strike me as fraudulent behaviour. It concerns me
enormously because I am passionate about the VET sector. I have been in it for
a long time, and to see this sort of behaviour—but also from the community
point of view, I would be hugely concerned if my mother or my grandmother or a
family member was not provided with that level of advice and information.
This evidence highlighted to the committee the real and potentially
deadly results of people finishing their VET courses without being provided
adequate training to do their job.
It is clear that proper, high-quality training is essential and should
not be compromised because of profit or time motivations.
Safety on construction sites was highlighted by the ACTU, who also noted
that employers without confidence in the training system and its assessments
are choosing to retrain their workers to ensure that they are in fact trained
to the level their qualifications suggest they will be:
I just want to make the points about high-risk work
licensing, which is about things like scaffolding, dogging and rigging. Any
search of the website will show you that these courses are being run very
quickly. I give the example of basic scaffolding. It has 129 assessment
questions, of which the students must do 84. It has maths questions. It has 12
practical tasks, which include the erection of three scaffolds. It takes us one
day just to do the assessment. The learning that is required to get people to
that level is much more significant than that, but if you look on website you
will see people offering that for three to four sessions. These are the work
platforms that people work from on sites. The sum total of all of this is, I
believe, a lack of confidence in the system and a really blatant misuse of
resources. So you have poor skills, you got poor occupational health and safety
practice but you also have employers just not trusting the qualifications that
are coming through. What has emerged is what is called a verification of
competencies. When someone goes to get a job on a site they are asked to have
their qualifications reassessed. So you have this parallel system, which is
unregulated, of assessments, of checking people's qualifications, because
employers do not have confidence in the system. It is a bit of a gravy train.
This demonstrates a commitment by some employers to ensure their staff
are properly trained, but also highlights problems and inefficiencies which are
consequences of the unreliability of some qualifications issued by some VET
The need for better regulation in order to avoid these problems emerging,
and stronger enforcement of existing regulations, was noted by Mr Stephen
Bolton, Senior Adviser, Employment, Education and Training, of the Australian
Chamber of Commerce and Industry:
It is a major issue for us. It is heartbreaking to think of
young people who have gone through and gained a qualification that has been
revoked or who have recently learnt that the qualification would not get them
the outcome they were seeking. Indeed, many employers have employed some of
these young people and discovered that they do not have the skills that the
piece of paper purports they have.
As I was saying, it is predominantly a regulatory issue. The
standards for RTOs have been in place. While the previous standards were
inadequate in a number of areas, especially in the training and assessment side
of things, they were simply not properly enforced by the regulator, be it the
national regulator or the VRQA.
Mr Bolton's emphasis on the need for stronger enforcement of regulations
around qualifications issued by VET providers suggests that this key issue of
concern in the sector could be addressed by further empowerment of ASQA as the
During the hearing, the committee made the point that the question of
worthless qualifications is about public safety:
This is not just heartbreaking though; this is of incredible
importance to public safety—not to mention the individual safety of particular
workers. You have people who cannot read labels put into hospitals, you have
people in charge of children who are not qualified to actually perform their
function and you have people on building sites who cannot use the equipment. It
is not just the question of being heartbreaking; it is actually much more
serious. I am just wondering how we could get to a circumstance where this is
allowed to occur.
Mr Bolton was of the view that:
It is a case that, primarily, the regulatory structure was
not able to keep up with the increase in demand. We had a compliant system in
place that was not effectively enforced.
Even where the public safety issues are less significant or not present,
the nature of inadequate or inconsistent levels of training is an area of
concern for employers.
Alongside this concern, the ACTU also pointed to the substantial
economic issues inherent in members of the construction industry being
From a manufacturing point of view, and it is an area of
particular interest, we worry deeply that the people who are building our
bridges, our submarines – hopefully our submarines – and our ships have the
skills that are required to produce a product that is sustainable and that will
drive the Australian economy.
In their submission, Speech Pathology Australia noted concerns in the
industry with significant variation in the quality of teaching of speech
pathology electives as part of the Certificate IV Allied Health Assistance:
Speech Pathology Australia members have reported significant
differences between the skills of graduates depending on the course they have
undertaken even though the curriculum studied was reported as having been
Of particular concern to our profession, we have received
reports of non-speech pathologists being employed to teach the speech pathology
components and/or supervise allied health assistant (AHA) students undertaking
placements within speech pathology settings. This is unacceptable to our
Pointing to ASQA’s 2013 report into RTOs – particularly in terms of
marketing and advertising – the AI Group noted that several of ASQA’s main
findings ‘further highlight the major concerns experienced across the sector’,
Training with a delivery duration that is too short to meet
industry requirements and with insufficient time for workplace skills
development. Work based experiences are mandatory in some cases.
Training and assessment strategies that are not well
developed, not compliant or did not involve industry consultation.
Employers, the AI Group points out, are clients of VET providers too,
and concerns about the usefulness or appropriateness of qualifications can make
it difficult for employers to make decisions about training for their
In light of the very serious issues raised around safety, economic and
productivity considerations, graduates with inadequate training or experience,
employers wasting money and time seeking to train their workers, the committee is
deeply concerned about the quality of training some private RTOs are providing.
The committee is of the view that, as with other issues in the VET
sector, the problems caused by some providers are causing major reputational
damage to the whole sector, including high-quality RTOs with a history of providing
The committee is firmly of the view that the community must not be
placed at further risk as a result of the ample evidence of shoddy training,
inadequate trainers or assessment that lacks robustness.
A related issue brought to the committee's attention is that of subcontracting
of the delivery of training. In this circumstance, a student enrols with an RTO
but the actual training is carried out by an unregistered organisation. Issues
about both regulation and quality were raised.
The AEU discussed the problems inherent in this type of delivery. The
committee expressed a view that 'unregistered providers are the Achilles heel
of the whole regulatory system' and asked the AEU whether a person or an
entity, though not themselves registered, can enter into a third-party arrangement
with a registered training organisation and be beyond the scrutiny of all the
Ms Pat Forward, Federal TAFE Secretary and Deputy Federal Secretary of
the AEU responded:
What I am saying is that a registered training organisation can
contract the training, either individually with students or with the
government, and then subcontract that delivery to an unregistered entity.
Ms Forward indicated that the problem was 'widespread' and had
implications for the regulator. When asked whether descriptions of ASQA as a
'toothless tiger' were justified, Ms Forward responded:
We have an ongoing concern with the strength of the
regulations. Nevertheless, there is a system whereby providers are required to
register in order to deliver national qualifications. At the same time, we have
a system that allows registered training organisations to subcontract delivery
to organisations which are not registered. Is it widespread? My understanding
is that it is. The subcontracting of delivery occurs in, at least, all of the
eastern seaboard states. I do not understand why the system itself is not able
to give you that information.
The committee notes with concern the regulatory issues raised by the
existence of unregistered training providers being used as subcontractors by
RTOs and suggests that greater scrutiny of this practice should be considered
by the regulator.
A possible solution to this problem was brought to the attention of the
committee by the Victorian Department of Education and Training. As part of
that government's review of VET provision, they are considering introducing a
reform whereby registered organisations seeking to subcontract out any part of
the training for which they have been contracted would be obliged to receive
the Department's approval for any such subcontracting arrangement. The
committee notes that this idea should be explored nationally.
Particular issues in the Early Childhood and Aged Care sectors
Few areas of training have attracted the levels of scrutiny and criticism
as those in the Early Childhood and Aged Care sectors. Shortcomings in the
training of students for employment in these fields have been extensively
covered and the topic of considerable media and public interest, particularly
in light of the mass recall of qualifications issued in Victoria.
The concerns about quality of training in the care sector have primarily
focused on qualifications being issued after only brief periods, and
particularly with minimal workplace experience for students. The committee will
outline some of these issues in this report.
Concerns about inadequate training in these fields are of particular
interest, since they directly impact upon some of the most vulnerable members
of the Australian community: young children and the aged. Providing
high-quality care to these groups should not be compromised by the poor
standard of training which has been described.
Concerns were raised by Early Childhood Australia in their submission,
drawing on discussions and surveys within their industry:
While the quality of training has improved, we recognise that
there are still concerns about aspects of training delivery which can help to
inform future practice and regulation of the sector.
Broadly, the sector is concerned about the quality of
graduates. Early Childhood Australia's members were most concerned about the
relationship between the quality of graduates, and courses being conducted over
a short timeframe.
An Early Childhood teacher/director quoted by Early Childhood Australia
We have no confidence in the competency of graduates of a
number of RTOs, especially fast tracked courses with poor quality, 'tick and
flick' content. Students with literacy issues routinely pass competencies
without a clear understanding of content.
United Voice, the union representing workers in the child care sector,
noted in its submission their concerns with training standards; making the
point that qualified staff are needed to ensure quality care for some of our
most vulnerable people:
United Voice members working in the areas of aged care and
early childhood education and care (ECEC) have raised serious concerns about
the quality of training being delivered by some of the private training
providers that are increasing their presence in these sectors.
Both of these sectors have high staff turnover and struggle
to attract and retain the qualified staff needed to ensure some of our most
vulnerable Australians receive the care and - in the case of ECEC, the early
education -they need. The pressure for services to have qualified staff
combined with government incentives for private providers have led to a
situation where some private providers are rushing people through courses with
little or no regard as to the quality of learning outcomes.
The members surveyed by Early Childhood Australia suggested that many of
the trainers employed to train students do not themselves have sufficient
knowledge or understanding to pass on to their students.
This is of concern since it suggests a pattern of poor-quality training is
being perpetuated in some professions, which may pose systemic problems.
The consequence of this insufficient training is that students are
finishing their course without having the skills necessary to work in the
sector. An Early Childhood Education Centre service director responding to
Early Childhood Australia's survey noted that:
We see this [poor quality training] in recruiting new staff,
when applicants are unable to complete a job application and are unable to answer
even simple questions about children's learning.
A related issue was raised by United Voice, who noted that the poor
reputation of some providers in this sector has rendered the qualifications
they issue a barrier to employment for those students who have undertaken them:
In some areas, service providers have developed unofficial
‘black lists’ of training providers whose graduates will not be accepted due to
the poor quality of the training provided. While this is entirely understandable
on behalf of the providers who need to ensure the quality of the services they provide,
it also grossly unfair for the graduates who have invested time and money in
obtaining what is essentially a useless qualification.
Similarly, Melbourne City Mission noted that:
The demand-led system has delivered VET courses of widely
varying quality. As an employer of aged care, disability and child care staff,
Melbourne City Mission's dissatisfaction with the quality of graduates has been
such that we have developed through our RTO our own Certificate III course in
Early Childhood Education and Care.
The committee notes with concern the potentially negative effects of
this inadequate training amongst those responsible for caring for Australian
Many of the concerns, including excessively short courses, limited work
placements and inadequate assessment practice, held about the training of
workers in the Early Childhood sector have also been expressed regarding
workers in the Aged Care industry.
In 2013 ASQA engaged in a review of aged and community care training,
initiated in response to concerns raised by the Productivity Commission's 2011
report, Caring for Older Australians.
ASQA's review confirmed the concerns reported by the Productivity
Commission, noting that:
The quality and quantity of training in the sector varies
widely, with insufficient on-the-job, or work-based, training being provided.
Some trainers and assessors were identified as not having current industry
ASQA, following the evidence presented to the Productivity Commission,
noted that several key concerns exist, but that there was an over-arching
problem with the wide variability of training quality and quantity students
undertaking qualifications in Aged Care could receive.
As with Early Childhood care, a significant field of variability in the
training of Aged Care workers was that of practical experience gained through
work placements as a part of the training.
Employers in particular expressed considerable concern about training
courses which did not include work placements, with several noting that
applicants without suitable work experience would not be considered for
employment, regardless of the qualification they held.
While this suggests a responsible approach by employers, it may place
some people at a disadvantage after they have obtained what they believe to be
worthwhile qualifications. As suggested earlier in this report, additional
training may be required in some situations where quality training was not
provided, and this can raise further costs for students.
The evidence thus suggests that students being trained to work in the
Aged Care sector are possibly receiving inadequate levels of training, with the
result that they may hold a qualification but are in reality unprepared for
employment in the field.
ASQA recommends in its report into the sector that they:
continue to make the regulatory scrutiny of aged and
community care training a very high priority in its regulatory approach. ASQA
should continue to require the inclusion of aged and community care training
and assessment, as a mandatory requirement, in the sample of qualifications for
any audit it undertakes of any RTO offering such training.
ASQA further recommended that any RTO offering aged care training
courses should be required to attend information workshops on training and
assessment strategies to assist them to comply with regulatory standards.
The committee expresses deep concerns regarding the quality of training
being undertaken by many students in the Aged Care sector, and believes there
is a real risk to public health and safety, particularly in such a vulnerable
community because of the low standards of training some RTOs are providing.
There is no reason to believe that these issues are confined to the Aged
Care or Early Childhood sectors. In the course of the inquiry the committee has
also heard evidence that these practices are rife in the construction and
The committee recommends that the government apply, in consultation with
industry and quality providers, minimum hours standards to VET FEE-HELP
The committee recommends that the Australian Skills Quality Authority be
given the powers to take swift and strong action against Registered Training
Organisations found to be providing inadequate training to their students.
The committee recommends that the Department of Education and Training
should have to approve any instances of Registered Training Organisations
subcontracting out components of their VET FEE-HELP eligible training to
non-registered third parties.
The committee recommends that the Australian Skills Quality Authority
maintains its close scrutiny on and gives priority to the Early Childhood and
Aged Care training sectors, given the concerns noted in this report.
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