Conduct of the inquiry

Introduction
Background and previous inquiries

Introduction
Non-monetary defaults
Penalty interest, default interest and fees
Timeframes for customers including notice to roll over loans
Irresponsible lending
Power imbalance between customers and banks
ASIC's examination of misconduct reports
ASIC's examination of four cases
Committee view: practices of banks

Introduction
Internal dispute resolution
Self-reported breaches related to IDR and other matters
Issues raised by submitters about EDR schemes
Financial Ombudsman Service
Other issues raised by submitters

Introduction
Self-regulation through codes of conduct
FOSCode
CCMC
Credit and Investments Ombudsman
Customer Owned Banking Code Compliance Committee
ASIC
National Consumer Credit Protection Act
Australian Small Business and Family Enterprise Ombudsman
Farm debt mediation
Commercial arbitration
Summary of dispute resolution schemes and consumer protections
Committee view

Introduction
Issues raised by submitters
Prudential requirements in relation to property valuations
Views of banks and other bodies
Peak bodies for valuers
Access to valuations and instructions
Recommendations of the post-GFC banking inquiry
Committee view on the role of valuers

Issues raised by submitters
Complaints received by ASIC regarding receivers
Views of industry bodies and banks
Post-GFC banking inquiry
Receiver appointments
Recent reforms
Investigative accountants subsequently appointed as receivers

Bankwest
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