Additional Documents

1 PDF: Bank Australia, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 26 June 2024) Bank Australia, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 26 June 2024)
2 PDF: Latitude Financial, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 28 June 2024) Latitude Financial, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 28 June 2024)
3 PDF: Transport Mutual Credit Union, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 1 July 2024) Transport Mutual Credit Union, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 1 July 2024)
4 PDF: Newcastle Greater Mutual Group, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 2 July 2024) Newcastle Greater Mutual Group, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 2 July 2024)
5 PDF: Bank of us, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 2 July 2024) Bank of us, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 2 July 2024)
6 PDF: Heritage Bank & People First Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 2 July 2024) Heritage Bank & People First Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 2 July 2024)
7 PDF: Beyond Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 2 July 2024) Beyond Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 2 July 2024)
8 PDF: The Capricornian, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024) The Capricornian, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024)
10 PDF: Australian Military Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024) Australian Military Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024)
11 PDF: Afterpay, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024) Afterpay, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024)
12 PDF: Wisr, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024) Wisr, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024)
13 PDF: HSBC, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024) HSBC, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024)
14 PDF: Hume Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024) Hume Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024)
15 PDF: Hesta, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024) Hesta, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024)
16 PDF: Bendigo and Adelaide Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024) Bendigo and Adelaide Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024)
17 PDF: NAB & ubank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024) NAB & ubank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024)
18 PDF: Police & Nurses Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024) Police & Nurses Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024)
19 PDF: Unity Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024) Unity Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024)
20 PDF: G&C Mutual Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024) G&C Mutual Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024)
21 PDF: AMP, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 4 July 2024) AMP, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 4 July 2024)
22 PDF: Summerland Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024) Summerland Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024)
23 PDF: BankVic, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 4 July 2024) BankVic, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 4 July 2024)
24 PDF: BNK Banking, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 4 July 2024) BNK Banking, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 4 July 2024)
25 PDF: Allianz, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 5 July 2024) Allianz, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 5 July 2024)
26 PDF: Westpac, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 5 July 2024) Westpac, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 5 July 2024)
27 PDF: Commonwealth Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 5 July 2024) Commonwealth Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 5 July 2024)
28 PDF: AustralianSuper, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 10 July 2024) AustralianSuper, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 10 July 2024)
29 PDF: Latitude Financial, Opening statement, Ms Cassie Brice, General Manager, Customer Care, 8 August 2024 (received 8 August 2024) Latitude Financial, Opening statement, Ms Cassie Brice, General Manager, Customer Care, 8 August 2024 (received 8 August 2024)
30 PDF: Suncorp, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 22 August 2024) Suncorp, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 22 August 2024)
31 PDF: ANZ, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024) ANZ, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024)
32 PDF: MyState Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024) MyState Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 July 2024)
33 PDF: Auswide Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 21 June 2024) Auswide Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 21 June 2024)
34 PDF: ING Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 September 2024) ING Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 September 2024)
35 PDF: Bank Orange, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 September 2024) Bank Orange, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 3 September 2024)
36 PDF: IMB Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 4 September 2024) IMB Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 4 September 2024)
37 PDF: Southern Cross Credit Union, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 5 September 2024) Southern Cross Credit Union, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 5 September 2024)
38 PDF: Prospa, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 6 September 2024) Prospa, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 6 September 2024)
39 PDF: Bank of Queensland, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 9 September 2024) Bank of Queensland, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 9 September 2024)
40 PDF: Queensland Country Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 9 September 2024) Queensland Country Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 9 September 2024)
41 PDF: Regional Australia Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 9 September 2024) Regional Australia Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 9 September 2024)
42 PDF: Macquarie Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 10 September 2024) Macquarie Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 10 September 2024)
43 PDF: Teachers Mutual Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 10 September 2024) Teachers Mutual Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 10 September 2024)
44 PDF: BankWAW, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 10 September 2024) BankWAW, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 10 September 2024)
45 PDF: Case study provided by Anglicare Financial Counselling Manager (received 5 September 2024) Case study provided by Anglicare Financial Counselling Manager (received 5 September 2024)
46 PDF: Case study provided by Sisters Housing Enterprises Inc. (received 10 September 2024) Case study provided by Sisters Housing Enterprises Inc. (received 10 September 2024)
47 PDF: Liberty, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 12 September 2024) Liberty, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 12 September 2024)
48 PDF: Zip Co, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 13 September 2024) Zip Co, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 13 September 2024)
49 PDF: Defence Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 18 September 2024) Defence Bank, response to questions seeking further information on processes to identify, respond to and report financial abuse (received 18 September 2024)

See Also

Other information presented to the inquiry

Committee Secretariat contact:

Committee Secretary
Parliamentary Joint Committee on Corporations and Financial Services
PO Box 6100
Parliament House
Canberra ACT 2600

Phone: +61 2 6277 3583
corporations.joint@aph.gov.au

About this inquiry

An inquiry into financial services regulatory framework in relation to financial abuse. 



Past Public Hearings

20 Sep 2024: Canberra
13 Sep 2024: Canberra
15 Aug 2024: Canberra

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Inquiry Status

Submissions Closed

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