Report on the Inquiry into the Quality of Care in Residential Aged Care Facilities in Australia

October 2018

© Commonwealth of Australia 2018
ISBN: 978-1-74366-800-9

View the report as a single document:

View the report as separate downloadable parts:

Chair's Foreword


Committee Secretariat

Terms of Reference


List of Recommendations

1. Introduction

  About the Inquiry
  Previous and Current Investigations into Aged Care Framework
  Report Structure

2. Current System for the Delivery of Aged Care

  Current System
  Accreditation and Monitoring
  Staffing of Residential Aged Care Facilities
  Efficacy of the Current System
  New Aged Care Quality and Safety Commission
  Concluding Comment

3. Mistreatment and Associated Reporting Mechanisms

  Instances of Mistreatment
  Experiences of Mistreatment
  Current Reporting Mechanisms
  Concluding Comment

4. Consumer Protection

  Aged Care Market
  Consumer Rights
  Consumer Choice
  Consumer Feedback
  Experiences of Aged Care Consumers
  Concluding Comment

5. Where To From Here?

  Changing Expectations, Changing Culture
  Innovation in Residential Aged Care Facilities
  Concluding Comment

A. Submissions

B. Exhibits

C. Hearings and Witnesses

Committee Secretariat contact:

PO Box 6021
Parliament House
Canberra ACT 2600

Phone: +61 2 6277 4145