View the report as separate downloadable parts:

Chair's Foreword

Members

Committee Secretariat

Terms of Reference

Abbreviations

List of Recommendations

1. Introduction

  Background
  About the Inquiry
  Previous and Current Investigations into Aged Care Framework
  Report Structure

2. Current System for the Delivery of Aged Care

  Overview
  Current System
  Accreditation and Monitoring
  Staffing of Residential Aged Care Facilities
  Efficacy of the Current System
  New Aged Care Quality and Safety Commission
  Concluding Comment

3. Mistreatment and Associated Reporting Mechanisms

  Overview
  Instances of Mistreatment
  Experiences of Mistreatment
  Current Reporting Mechanisms
  Concluding Comment

4. Consumer Protection

  Overview
  Aged Care Market
  Consumer Rights
  Consumer Choice
  Consumer Feedback
  Experiences of Aged Care Consumers
  Concluding Comment

5. Where To From Here?

  Overview
  Changing Expectations, Changing Culture
  Innovation in Residential Aged Care Facilities
  Concluding Comment

A. Submissions

B. Exhibits

C. Hearings and Witnesses