Inquiry into the Quality of Care in Residential Aged Care Facilities in Australia

Following a referral on 6 December 2017 from the Minister for Health and Sport, The Hon Greg Hunt MP, the Committee inquired into and reported on the Quality of Care in Residential Aged Care Facilities in Australia.

The Committee invited interested persons and organisations to make submissions addressing the terms of reference by Thursday, 1 March 2018. Information that may assist in preparing a submission to the Committee may be viewed here.

The Committee is unable to investigate individual cases. If you have concerns or complaints in relation to the treatment of a resident or the quality of service provided in an aged care facility please consider contacting the Aged Care Complaints Commissioner on 1800 550 552 or the relevant organisation in your state or territory below.

Australian Capital Territory

Older Persons Abuse Prevention Referral and Information Line

02 6205 3535

New South Wales

NSW Elder Abuse Helpline

1800 628 221

Northern Territory

Northern Territory Police

131 444


Elder Abuse Prevention Unit

1300 651 192

South Australia

Aged Rights Advocacy Service



SA Elder Abuse Prevention Phone Line and Referral Service

08 8232 5377 (Adelaide)
1800 700 600 (rural)


1800 372 310


Elder Abuse Helpline

1800 441 169


Senior Rights Victoria

1300 368 821

Western Australia

Advocare Inc.

1300 724 679 (Perth)
1800 655 566 (rural)

Committee Secretariat contact:

PO Box 6021
Parliament House
Canberra ACT 2600

Phone: +61 2 6277 4145