ACCAN

Australian Communications Consumer Action Network

ACMA

Australian Communications and Media Authority

Consumer Protection Act

Telecommunications (Consumer Protection and Service Standards) Act 1999

department

Department of Broadband, Communications and the Digital Economy

DIST benchmarks

Benchmarks for Industry-based Customer Dispute Resolution Schemes

Do Not Call Register Act

Do Not Call Register Act 2006

TIO

Telecommunications Industry Ombudsman

TIO report

Department of Broadband, Communications and the Digital Economy, Reform of the Telecommunications Industry Ombudsman Scheme, 2012.

Telecommunications Act

Telecommunications Act 1997