| ABA |
Australian Bankers' Association |
| ASIC |
Australian Securities and Investments Commission |
| CBA |
Commonwealth Bank of Australia |
| EDR |
External Dispute Resolution |
| FOS |
Financial Ombudsman Service |
| PJC |
Parliamentary Joint Committee on Corporations and Financial Services |
| NAB |
National Australia Bank |
| IOOF |
Independent Order of Odd Fellows |
| SOFA |
Scrutiny of financial advice |
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