Submissions and additional information received
Submissions
1 Name Withheld
2 Mr Brenton White
3 Mr Richard Ruggiero
4 Mr Terence Dwyer
5 Mr Phillip Sweeney
6 Name Withheld
7 Association of Independently Owned Financial
Professionals (AIOFP)
8 Mr Max Clay
9 Public Interest Advocacy Centre (PIAC)
10 ClearView Wealth Limited
11 Finance Sector Union of Australia
12 Maurice Blackburn Lawyers
13 BT Financial Group
14 National Insurance Brokers Association of
Australia (NIBA)
15 Royal Australian and New Zealand College of
Psychiatrists (RANZCP)
16 Mental Health Australia
17 Financial Rights Legal Centre
18 Beyondblue
19 Berrill & Watson Lawyers
20 Australian Lawyers Alliance
21 Financial Planning Association of Australia (FPA)
22 Association of Financial Advisors
23 Australian Institute of Superannuation Trustees
& Industry Super Australia
24 Commonwealth Bank of Australia
25 Australian Health Practitioner Regulation Agency
26 Financial Services Council
27 Consumer Action Law Centre
28 Financial Ombudsman Service Australia
29 Association of Superannuation Funds of Australia
(ASFA)
30 MLC Life Insurance
31 TAL
32 AIA Australia
33 Confidential
34 Confidential
35 Confidential
36 Confidential
37 Confidential
38 Confidential
39 Confidential
40 Confidential
41 Ms Robyn Abrahams
42 Name Withheld
43 Mr Greg Newton
44 ANZ
45 Australian Securities & Investments Commission
(ASIC)
46 Name Withheld
47 Ms Lorraine Beard
48 Mr David Ward
49 CHOICE
50 Australian Prudential Regulation Authority (APRA)
51 Confidential
52 Mr Godfrey Phillips
53 Mr Keith Barnes
54 Mr Jeffrey Suggars
55 Mr Brendan Lynch
56 Rate Detective
57 REST Industry Super
58 Mr Stephen Perera
59 Life Insurance Direct
60 Australian Genetic Non-Discrimination Working
Group
61 ALI Group Pty Ltd
62 Name Withheld
63 Life Insurance Customer Group
64 Bombora Advice Pty Ltd
65 Mr Maurice Barry
66 Mr Hugh Crawford
67 Name Withheld
68 Mr Mark Schroeder, Schroeder Capital Pty Ltd
69 Mr Damien McColl
70 Ms Tamara Gillman
71 MBS Insurance
72 Breast Cancer Network Australia
73 Confidential
74 Mr Stephen Knight, Knight Management Services Pty
Ltd
75 Name Withheld
76 Royal Australian College of General Practitioners
77 Ms Lynley Shanahan
Additional Information
- Form letters received:
Form letter 1 – received from 33
individuals
Form letter 2 – received from 54
individuals
- Background document provided on 15 May 2017 by National
Australia Bank.
- Background document provided on 16 May 2017 by Zurich
Financial Services Australia Limited.
- Background Document provided on 23 May 2017 by MedHealth
Pty Ltd.
- Additonal information arising from hearing on 26 May 2017
provided on 30 May 2017 by Zurich Financial Services Australia
Limited.
- Additional information provided on 5 September 2017 by AMP.
- Additional information provided on 13 November by
Australian Securities and Investments Commission.
- 'Red tape issues' provided on 12 November 2017 by
Financial Services Council.
- 'Early intervention' provided on 12 November 2017 by
Financial Services Council.
- 'Product rationalisation working group proposal' provided
on 12 November 2017 by Financial Services Council.
- 'Unfair terms in insurance contracts' provided on 13
November 2017 by Financial Services Council.
- Additional information provided on 11 Dec 2017 by CBUS.
Additional Hearing
Information
- Correction to evidence provided on 8 September 2017 by
Australian Securities and Investments Commission.
- Corrections to evidence from public hearing 18 August 2017
provided by TAL on 1 September 2017.
- Corrections to evidence from public hearing 26 May 2017
provided by Australian Genetic Non-Discrimination Working Group on 8
February 2018.
Tabled Documents
- ANZ Bank: Opening Statement (public hearing, Canberra, 3 March
2017).
- Royal Australian and New Zealand College of Psychiatrists:
Opening Statement (public hearing, Melbourne, 22 February 2017).
- Credit & Investments Ombudsman: Opening Statement
(public hearing, Melbourne, 22 February 2017).
- Insurance in Superannuation Working Group: Joint Statement
(public hearing, Melbourne, 22 February 2017).
- Association of Independently Owned Financial
Professionals: Opening Statement (public hearing, Melbourne, 22 February
2017).
- Mr Keith Barnes: Opening Statement (public hearing,
Melbourne, 22 February 2017).
- Life Insurance Customer Group: Life Insurance Framework
Survey 2015 (public hearing, Sydney, 24 February 2017).
- REST Industry Super: Opening Statement (public hearing,
Sydney, 24 February 2017).
- Perera Crowther Financial Services: Example table
comparing direct, retail and group insurance (public hearing, Sydney, 24
February 2017).
- Australian Prudential Regulation Authority: Opening
Statement (public hearing, Sydney, 24 February 2017).
- Bombora Advice: Infographics "What is Churn?"
and "The Vicious Circle" (public hearing, Melbourne, 22 February
2017).
- SANE Australia: Experiences of people with mental illness
with regard to life insurance (public hearing, Canberra, 1 December 2017).
Answers to Questions on
Notice
- Superannuation Complaints Tribunal: Answers to questions
taken on notice from public hearing 22 February 2017 (received 3 March
2017).
- The Royal Australian and New Zealand College of
Psychiatrists: Answers to questions taken on notice 22 February 2017 (received
17 March 2017).
- Australian Institute of Superannuation Trustees: Answers
to questions taken on notice from public hearing 22 February 2017
(received 17 March 2017).
- Financial Rights Legal Centre: Answers to questions taken
on notice from public hearing 24 February 2017 (received 27 February 2017).
- Public Interest Advocacy Centre: Answers to questions
taken on notice from public hearing 24 February 2017 (received 16 March
2017).
- Australian Prudential Regulation Authority: Answers to
questions taken on notice from public hearing 24 February 2017 (received
17 March 2017).
- Association of Superannuation Funds of Australia: Answers
to questions taken on notice from public hearing 24 February 2017
(received 17 March 2017).
- National Insurance Brokers Association of Australia:
Answers to questions taken on notice from public hearing 03 March 2017
(received 15 March 2017).
- Financial Services Council: Answers to questions taken on
notice from public hearing 03 March 2017 (received 17 March 2017).
- Australia and New Zealand Banking Group: Answers to
questions taken on notice from public hearing 03 March 2017 (received 17
March 2017).
- MLC Life Insurance: Answers to questions taken on notice
from public hearing 03 March 2017 (received 17 March 2017).
- AIA Australia: Answers to questions taken on notice from
public hearing 3 March 2017 (received 17 March 2017).
- Association of Financial Advisers: Answers to questions
taken on notice from public hearing 24 February 2017 (received 19 March
2017).
- Bombora Advice: Answers to questions taken on notice from
public hearing 22 February 2017 (received 17 March 2017).
- BT Financial Group: Answers to questions taken on notice
from public hearing 3 March 2017 (received 17 March 2017).
- ClearView Wealth: Answers to questions on notice posed 2
March 2017 (received 23 March 2017).
- Commonwealth Bank of Australia: Answers to questions on
notice posed 3 April 2017 (received 5 May 2017).
- Australian Genetic Non-Discrimination Working Group:
Answers to questions taken on notice from public hearing 26 May 2017
(received 9 June 2017).
- Greenstone Pty Ltd: Answers to questions taken on notice
from public hearing 26 May 2017 (received 9 June 2017).
- Zurich Financial Service Australia Limited: Answers to
questions taken on notice from public hearing 26 May 2017 (received 9 June
2017).
- MedHealth Pty Ltd: Answers to questions taken on notice
from public hearing 26 May 2017 (received 9 June 2017).
- National Australia Bank: Answers to questions taken on
notice from public hearing 26 May 2017 (received 9 June 2017).
- MLC Life Insurance: Answers to questions taken on notice
by National Australia Bank and referred to MLC Life Insurance from public
hearing 26 May 2017 (received 9 June 2017).
- St Andrew's Life Insurance Pty Ltd: Answers to questions
on notice posed 3 July 2017 (received 28 July 2017).
- Medibank Private Ltd: Answers to questions on notice posed
3 July 2017 (received 25 July 2017).
- QBE Insurance (Australia) Ltd: Answers to questions on
notice posed 3 July 2017 (received 28 July 2017).
- Australia and New Zealand Banking Group: Answers to
questions on notice posed 3 July 2017 (received 27 July 2017).
- BT Financial Group: Answers to questions on notice posed 3
July 2017 (received 31 July 2017).
- Zurich Financial Service Australia Limited: Answers to
questions on notice posed 3 July 2017 (received 28 July 2017).
- RAC: Answers to questions on notice posed 3 July 2017
(received 28 July 2017).
- Commonwealth Bank of Australia: Answers to questions on
notice posed 3 July 2017 (received 31 July 2017).
- Commonwealth Bank of Australia: Answers to questions on
notice posed 3 July 2017 (received 31 July 2017).
- Allianz Australia Insurance Ltd: Answers to questions on
notice posed 3 July 2017 (received 4 August 2017).
- AMP: Answers to questions on notice posed 3 July 2017 (received
28 July 2017).
- Woolworths Group: Answers to questions on notice posed 3
July 2017 (received 31 July 2017).
- ClearView Wealth: Answers to questions on notice posed 3
July 2017 (received 27 July 2017).
- Australian Securities and Investments Commission: Answers
to questions on notice posed 3 April 2017 (received 9 August 2017).
- Australian Health Practitioner Regulation Agency: Answers
to questions on notice posed 4 July 2017 (received 4 August 2017).
- Australian Medical Association: Answers to questions on
notice posed 4 July 2017 (received 27 July 2017).
- TAL: Answers to questions on notice posed 3 July 2017
(received 1 August 2017).
- HSBC Bank Australia Limited: Answers to questions on
notice posed 3 July 2017 (received 27 July 2017).
- REST Industry Super: Answers to questions on notice posed
3 July 2017 (received 17 July 2017).
- TAL: Answers to questions on notice taken from public
hearing 18 August 2017 (received 1 September 2017).
- Department of the Treasury: Answers to questions on notice
posed 22 August 2017 (received 6 September 2017).
- Australian Securities and Investments Commission: Answers
to questions on notice posed 21 August 2017 (received 8 September 2017).
- Office of the Australian Information Commissioner: Answers
to questions on notice posed 22 August 2017 (received 6 September 2017).
- AMP: Answers to questions on notice taken from public
hearing 18 August 2017 (received 5 September 2017).
- Metlife: Answers to questions on notice posed 3 July 2017
(received 28 July 2017).
- Royal Australian College of General Practitioners: Answers
to questions taken on notice from public hearing 8 September 2017
(received 26 September 2017).
- Australian Health Practitioner Regulation Agency: Answers
to questions taken on notice from public hearing 8 September 2017 (received
5 October 2017).
- MDA National: Answers to questions on notice posed 27 September
2017 (received 12 October 2017).
- Medical Indemnity Protection Society: Answers to questions
on notice posed 27 September 2017 (received 16 October 2017).
- Medical Insurance Group Australia: Answers to questions on
notice posed 27 September 2017 (received 18 October 2017).
- Financial Services Council: Answers to questions on notice
posed 31 August 2017 (received 27 September 2017).
- Commonwealth Bank of Australia: Answers to questions taken
on notice from public hearing 8 September 2017 (29 September 2017).
- Australian Securities and Investments Commission: Answers
to questions on notice posed 4 August 2017 (received 4 December 2017).
- Royal Australian College of General Practitioners: Answers
to questions taken on notice from public hearing 1 December 2017
(received 7 December 2017).
- Australian Securities and Investments Commission: Answers
to questions taken on notice on 4 December 2017 (received 8 December 2017).
- Australian Prudential Regulation Authority: Answers to
questions taken on notice on 4 December 2017 (received 8 December 2017).
- Association of Superannuation Funds of Australia (ASFA):
Answers to questions taken on notice from public hearing 1 December 2017
(received 20 December 2017).
- Australian Prudential Regulation Authority: Answers to
questions on notice posed 19 December 2017 (received 22 January
2018).
- Australian Securities and Investments Commission: Answers
to questions on notice posed 8 February 2018 (received 12 February 2018).
- Financial Services Council: Answers to questions taken on
notice from public hearing 1 December 2017 and questions posed 4
December 2017 (received 21 December 2017).