Bank

Customers retaining ownership

Reasons for leaving home

ANZ

ANZ do not monitor residence in home after customer receives hardship assistance. Data from September 2024 shows 68 per cent of home loan customers have repaid debts or are on repayments 12 months after leaving the hardship program.

ANZ suggests reasons such as personal choice and inability to service a loan for customers leaving a property.

Commonwealth Bank of Australia

Since July 2022 CBA recorded 2760 cases of assistance provided to customers in a domestic or family violence situation. CBA do not have data on the number of customers retaining home ownership.

CBA suggests reasons such as personal safety, court enforced rulings or financial interests for customers leaving a property.

NAB

Over past 3 years from 22 November 2024, NAB has had roughly 60 000 customers partaking in their hardship program. NAB does not record data on the number of hardship customers who maintain residence.

No response.

Westpac

From 2022-24, Westpac had roughly 114 000 hardship cases where the bank supported mortgage repayments. Included 159 cases where customers were evicted (0.14 per cent), 68 cases where customer surrendered property (0.06 per cent), 727 cases where customer vacated property without informing the bank (0.64 per cent).

No response.

Bendigo and Adelaide Bank

During the three years prior to 19 September 2024, the bank recorded 11 677 customers who have received hardship assistance and remained in their house. The bank recorded 953 self-sales by customers and 128 mortgagees in possession sales.

Do not record reasons, however, the bank suggests reasons such as lifestyle change, partner separation or deceased estates.

Macquarie Bank

The bank recorded 10 973 applications for financial assistance from home loans. The bank does not collect data on number of customers who have continued residence in their home. However, they have identified 1426 cases where customers have requested a ‘Time to Sell’ period which is indicative of intention to leave a property.

No response.