Service Channel

ACT

NSW

NT

QLD

SA

TAS

VIC

WA

Aust. Wide

Grand Total

Agencies

101

2

89

41

2

92

55

382

Agency

8

2

7

4

21

Branch

71

1,603

49

962

288

111

1,071

346

4,501

Branch - BSA

4

1

117

122

Branch - Non Cash

2

2

Branch - Unowned

1

1

2

Commercial Branch

1

7

1

1

3

1

14

Community Bank Branches

7

3

27

10

47

Franchise

1

1

Head Office

8

2

10

In-Stores

1

64

43

12

7

33

22

182

Member Advisory Centres

4

4

Network Service Delivery, Distribution Channel

89

89

On-Line Agents

20

20

Personal Finance Centre

8

1

9

Private Agents

35

35

Service Centres

12

12

Single Site Operators

14

1

15

Stores

9

212

9

112

36

14

154

78

624

Tasmanian Banking Service Branch

3

3

Advisory Centres

1

5

5

1

12

Agencies with EFTPOB

1

70

10

64

9

5

59

13

231

Agency

18

31

18

14

10

15

106

Agency - Lending

18

18

Agency - Transactions

32

32

Agents

93

93

Agri-Business Banking Centres

10

7

3

10

5

35

Area Committees

3

5

8

ATM

132

2,926

108

1,876

627

106

1,623

831

8,229

ATM - Branded

38

585

5

50

18

40

1

737

ATM - BSA

5

1

155

161

ATM - Unbranded

17

683

5

248

71

13

294

30

1,361

Automatic Electronic Branch

2

25

6

4

37

Bank Agency

2

2

1

2

1

1

9

Banking Suite

1

1

2

BPAY

Bragency

26

1

4

31

Branch

28

2

25

4

2

11

5

77

Branch - Cashless Agency

1

1

Branch - Kiosk

1

1

Branch - Non Cash

3

3

Branch Less Than 7.5 hrs per week

1

1

Business Banking

5

7

1

24

3

40

Business Banking Centres

3

88

3

53

28

4

74

29

282

Business Development Managers

5

5

10

Business Development Officer

1

1

Business Development Offices

1

1

Business Managers

5

5

Call Centre - Rediphone

1

1

Call centre, mail and fax

CAT/CAP

2,771

785

292

83

1,082

447

5,460

Commercial Lending Centre

3

3

Commonwealth Business Centres

1

1

2

Customer Information Centres

1

1

1

1

1

5

EFTPOB

1

1

EFTPOS

734

21,237

5,815

17,186

3,229

12,838

974

4,896

1,982

68,891

Elders Rural Bank

56

2

61

32

1

37

37

226

Electronic Agencies - BSA

1

3

2

132

9

147

Ezy Banking

14

203

11

126

48

29

162

66

659

Financial Planner

3

3

Financial Service Centres

3

28

7

2

40

Financial Solutions Shop

1

1

Franchise

7

7

Giropost Service Point

14,220

14,220

GuildBanking

1

3

2

1

3

1

11

Head Office

1

1

2

Interactive Voice Recognition

Internet Banking

2

2

Interstate Branches

1

1

Investment Centre

1

1

2

Kiosk

1

1

Liason Offices

76

76

Loan Centres

1

1

Loan Consultants

1

1

1

3

Loan Introducers (Lending Agents)

1

17

18

Loans & Investment Centre Without Telling Facilities

4

5

9

Loans & Investment Centres with Merchant Telling Facilities

1

4

4

9

Local Link

11

2

5

18

18

8

12

74

Manual Agencies

7

255

2

92

113

50

224

62

805

MAXI Multimedia Kiosk

4

760

764

Member Service Advisors

5

5

Member Service Centres

13

13

Merchant Banking Office

1

1

1

3

Mini Branch

3

58

61

Mobile Bankers

2

19

1

10

4

2

19

5

62

Mobile Lenders

4

53

3

14

18

1

19

6

118

Mobile Lenders - BSA

2

18

20

Mobile Phone SMS messaging

Mobile Services

13

13

National Australia Bank Agency

National Australia Bank Member Deposits

Netteller

Non-Proprietary ATMs

6

350

130

83

23

368

19

979

Office

3

3

Office Suites

1

1

Officer Manned Agencies - BSA

5

5

Off-Line Agents

33

33

Panel Solicitors

6

31

1

11

8

9

338

7

411

Phonelink

Power Loans & Investment Centres

2

2

Premium Banking Centres

2

2

Premium Banking Centres (Remote)

1

1

Private Banking Suites

5

2

1

4

1

13

Proprietary ATMs

60

1,050

18

546

152

73

779

252

2,930

Public Agents

3

19

87

109

RediPOS

92

49

141

Referral Agents

2

25

201

13

1

243

3

488

Regional Manager

1

1

Representatives

1

2

4

2

3

12

Sales Centre

1

1

5

7

Sales Only Branch

6

2

1

9

2

20

Specialist Centres

5

4

2

9

1

21

Service Centres

1

1

2

1

5

Small Business Centres

4

1

2

2

9

State Schools, TAFES & Unis in NSW ACT & NT

Supermarket Outlet

1

1

1

3

Telephone Banking

5

1

6

VISA