Human Services Portfolio

Human Services Portfolio

Index to questions on notice (PDF 266KB)

Tabled Documents and Additional Information

Letter of clarification from Mr David Learmonth, Deputy Secretary, Department of Human Services, regarding the Department's appearance at the Supplementary Estimates hearing on 22 October 2015. (PDF 231KB)

Answers to Questions on Notice

Responses to questions taken on notice at the Supplementary Budget Estimates hearing are due on Friday 11 December 2015. On 24 November 2015, the committee resolved to extend the due date for answers to questions taken on notice HS184 to HS221 to 24 December 2015.

QoN No. Senator Broad Topic Answer to QoN Date Answer Received
1 Cameron Annual Report (PDF 72KB) 21/01/2015
2 Cameron Australian Hearing Scoping Study (PDF 72KB) 21/01/2015
3 Cameron Australian Hearing Scoping Study – NDIS Consultations (PDF 76KB) 21/01/2015
4 Cameron Australian Hearing – Hearing Aid Providers (PDF 72KB) 21/01/2015
5 Cameron Australian Hearing – Cochlear (PDF 72KB) 21/01/2015
6 Cameron Australian Hearing – Processor Upgrade Programme (PDF 72KB) 21/01/2015
7 Cameron Australian Hearing– Choice Report (PDF 72KB) 21/01/2015
8 Cameron Medicare – Number of Staff (PDF 136KB) 21/01/2015
9 Cameron Medicare – Market Testing (PDF 72KB) 21/01/2015
10 Cameron Medicare – Value of Contract (PDF 72KB) 21/01/2015
11 Cameron Medicare – Alleged Medicare Fraud - QoNs (PDF 72KB) 21/01/2015
12 Cameron Medicare - Fraud (PDF 72KB) 21/01/2015
13 Siewert Income Management – BasicsCard Inquiry Line (PDF 72KB) 21/01/2015
14 Cameron Alleged Medicare Fraud – Customer Contact (PDF 93KB) 21/01/2015
15 Cameron Alleged Medicare Fraud – Information Commissioner (PDF 75KB) 21/01/2015
16 Cameron Alleged Medicare Fraud – Information Commissioner (PDF 136KB) 21/01/2015
17 Cameron Alleged Medicare Fraud – Notifications (PDF 75KB) 21/01/2015
18 Cameron Alleged Medicare Fraud – Victorian Police (PDF 75KB) 21/01/2015
19 Cameron Medicare Serious Non-compliance Unit (PDF 75KB) 21/01/2015
20 Xenophon Child Support – WA Case – Debt Amount (PDF 112KB) 21/01/2015
21 Xenophon Child Support – Litigation Policy (PDF 113KB) 21/01/2015
22 Xenophon Child Support – Legal Costs (PDF 75KB) 21/01/2015
23 Xenophon Child Support (PDF 85KB) 21/01/2015
24 Siewert Nominees - Apps (PDF 75KB) 21/01/2015
25 Siewert Aged Care Payments (PDF 106KB) 21/01/2015
26 Cameron Alleged Medicare Fraud – Staff Training (PDF 75KB) 21/01/2015
27 Cameron Centrepay – QoN S2119 (PDF 75KB) 21/01/2015
28 Cameron Centrepay – Alternatives to Consumer Leases (PDF 75KB) 21/01/2015
29 Cameron Centrepay – Staff Training (PDF 75KB) 21/01/2015
30 Cameron Centrepay – Information for Users (PDF 93KB) 21/01/2015
31 Cameron Centrepay – Thorn Group (PDF 75KB) 21/01/2015
32 Cameron Centrepay – Consumer Law Centre (PDF 75KB) 21/01/2015
33 Cameron Centrepay – Working Group (PDF 87KB) Attachment 1 - (PDF 983KB) 21/01/2015
34 Ludwig Departmental Rebranding (PDF 113KB) 21/01/2015
35 Ludwig Staffing – Employment of Non-Australian Citizens (PDF 81KB) 21/01/2015
37 Ludwig Ministerial Personalised Stationary (PDF 75KB) 21/01/2015
38 Cameron Welfare Payments Infrastructure Transformation (PDF 85KB) Attachment 1 - (PDF 268KB) 21/01/2015
39 Cameron Centrelink Job Provider Forms (PDF 75KB) 21/01/2015
40 Cameron Ombudsman’s Report (PDF 128KB) 21/01/2015
41 Cameron Closure of Merimbula Medicare (PDF 75KB) 21/01/2015
42 Cameron PWC Channel Strategy Document (PDF 85KB) Attachment 1 - (PDF 1,519KB) 21/01/2015
43 Cameron Centrepay Consumer Leases (PDF 75KB) 21/01/2015
44 Cameron Promotion of No and Low Interest Loans (PDF 75KB) 21/01/2015
45 Cameron Customer Aggression (PDF 75KB) 21/01/2015
46 Cameron Shopfronts (PDF 122KB) 21/01/2015
47 Cameron Overpayments (PDF 75KB) 21/01/2015
48 Cameron Underpayments (PDF 75KB) 21/01/2015
49 Cameron Transactions by Programme Types (PDF 151KB) 21/01/2015
50 Cameron Correctness of Payment  (PDF 75KB) 21/01/2015
51 Cameron Audits (PDF 75KB) 21/01/2015
52 Cameron Fraud and Billing Areas (PDF 75KB) 21/01/2015
53 Cameron Enterprise Agreement (PDF 75KB) 21/01/2015
54 Cameron Vision Impaired Access to Website (PDF 75KB) 21/01/2015
56 Cameron ANAO Report Implementation (PDF 89KB) 21/01/2015
57 Cameron Child Support – Statistics (PDF 89KB) 21/01/2015
58 Cameron Child Support - Overpayments (PDF 75KB) 21/01/2015
59 Cameron Child Support – Call Wait Times (PDF 75KB) 21/01/2015
60 Cameron Disability Support Pension (DSP) Changes (PDF 75KB) 21/01/2015
61 Cameron Annual Report – Customer Satisfaction (PDF 75KB) 21/01/2015
62 Cameron KPIs (PDF 89KB) 21/01/2015
63 Cameron Programme Trials (PDF 107KB) 21/01/2015
64 Cameron Immunisation Rates (PDF 91KB) 21/01/2015
65 Cameron Hearing Services (PDF 75KB) 21/01/2015
66 Cameron HECS Reimbursement Scheme (PDF 75KB) 21/01/2015
67 Cameron High Cost Claims Indemnity Scheme (PDF 75KB) 21/01/2015
68 Cameron Social Workers (PDF 75KB) 21/01/2015
69 Cameron Community Engagement Officers (PDF 75KB) 21/01/2015
70 Cameron Homelessness Indicators (PDF 127KB) 21/01/2015
71 Cameron Multicultural Service Officers (PDF 75KB) 21/01/2015
72 Cameron Medicare Fraud and Identity Theft (PDF 75KB) 21/01/2015
73 Cameron Red Tape Reduction (PDF 75KB) 21/01/2015
74 Cameron Conferences (PDF 72KB) Attachment 1- (210KB) Attachment 2- (PDF 6MB) 22/01/2015
75 Cameron Directing Customer to Apps (PDF 75KB) 21/01/2015
76 Cameron Face to Face Wait Times (PDF 467KB) 21/01/2015
77 Cameron Grandparents Raising Grandchildren (PDF 75KB) 21/01/2015
78 Cameron Grandparent Advisors (PDF 75KB) 21/01/2015
79 Cameron Staffing (PDF 75KB) 21/01/2015
80 Cameron Enterprise Bargaining (PDF 75KB) 21/01/2015
81 Cameron Fraud (PDF 75KB) 21/01/2015
82 Cameron IT – Digital Transformation Office (PDF 75KB) 21/01/2015
83 Cameron Staffing – Acting SES (PDF 93KB) 21/01/2015
84 Cameron Wait Times (PDF 75KB) 21/01/2015
85 Cameron Customer Satisfaction (PDF 75KB) 21/01/2015
86 Cameron KPIs (PDF 68KB) 21/01/2015
87 Cameron Claims (PDF 90KB) 21/01/2015
88 Cameron Disability Support Pension (PDF 118KB) 21/01/2015
89 Cameron Disability Support Pension (PDF 90KB) 21/01/2015
90 Cameron Age Pension (PDF 90KB) 21/01/2015
91 Cameron Employment Services (PDF 75KB) 21/01/2015
92 Cameron Job Seeker Compliance (PDF 75KB) 21/01/2015
93 Cameron Employment Services Assessor Recommendations (PDF 75KB) 21/01/2015
94 Cameron Medicare Enrolments (PDF 75KB) 21/01/2015
95 Cameron Immunisation (PDF 75KB) 21/01/2015
97 Cameron Homelessness Indicator (PDF 97KB) 22/01/2015
98 Cameron Social Workers (PDF 75KB) 21/01/2015
99 Cameron Family Violence (PDF 75KB) 21/01/2015
100 Cameron Homelessness - Referrals (PDF 107KB) 21/01/2015
101 Cameron Drought Coordinators (PDF 99KB) 21/01/2015
102 Cameron Staffing – Indigenous Programme (PDF 75KB) 21/01/2015
103 Cameron Staffing - FIS (PDF 75KB) 21/01/2015
104 Cameron FIS - Costs (PDF 153KB) 21/01/2015
105 Cameron Rent to Buy (PDF 90KB) 21/01/2015
106 Cameron Rent to Buy (PDF 75KB) 21/01/2015
107 Cameron Centrepay (PDF 75KB) 21/01/2015
108 Cameron Commonwealth Seniors Health Card (PDF 75KB) 21/01/2015
109 Cameron Refugee and Asylum Seeker Teams (PDF 83KB) 21/01/2015
110 Cameron Citizenship Test (PDF 75KB) 21/01/2015
111 Cameron Customer Committee (PDF 86KB) 21/01/2015
112 Cameron Transformation Committee (PDF 86KB) 21/01/2015
113 Cameron Quality Guidelines (PDF 75KB) 21/01/2015
114 Cameron ANAO (PDF 75KB) 21/01/2015
115 Cameron Operational Privacy Policy (PDF 75KB) 21/01/2015
116 Cameron Administrative Errors - Costs (PDF 75KB) 21/01/2015
117 Cameron Identity Fraud (PDF 108KB) 21/01/2015
118 Cameron Administrative Appeals Tribunal (PDF 75KB) 21/01/2015
119 Cameron Identity Fraud (PDF 75KB) 21/01/2015
120 Cameron CDPP (PDF 75KB) 21/01/2015
121 Cameron Staffing – Intermittent/Irregular Employees (PDF 75KB) 21/01/2015
122 Cameron Staffing - Training (PDF 75KB) 21/01/2015
123 Cameron Staffing – Intermittent/Irregular Employees (PDF 75KB) 21/01/2015
124 Cameron Staffing – Ongoing Staff (PDF 75KB) 21/01/2015
125 Cameron Enterprise Bargaining - Definitions (PDF 75KB) 21/01/2015
126 Cameron Staffing – Workforce Transformation Programme (PDF 90KB) 21/01/2015
127 Cameron Enterprise Bargaining (PDF 75KB) 21/01/2015
128 Cameron Staff Survey (PDF 71KB) Attachment 1 - (PDF 225KB) 21/01/2015
129 Cameron Capability Review (PDF 88KB) 21/01/2015
130 Cameron Capability Review (PDF 75KB) 21/01/2015
131 Cameron Workplace Bullying (PDF 75KB) 21/01/2015
132 Cameron Staffing – IT Working Hours (PDF 75KB) 21/01/2015
133 Cameron Staffing - IT (PDF 75KB) 21/01/2015
134 Cameron Code Breaches (PDF 88KB) 21/01/2015
135 Cameron Service Charter (PDF 88KB) 21/01/2015
136 Cameron Service Charter (PDF 75KB) 21/01/2015
137 Cameron Customer Satisfaction (PDF 75KB) 21/01/2015
138 Cameron Customer Satisfaction - Feedback (PDF 109KB) 21/01/2015
139 Cameron Customer Satisfaction - Complaints (PDF 75KB) 21/01/2015
140 Cameron Stakeholder Engagement (PDF 75KB) 21/01/2015
141 Cameron Research - Collaborative (PDF 88KB) 21/01/2015
142 Cameron Research – Non-Government Bodies (PDF 75KB) 21/01/2015
143 Cameron Procurement (PDF 105KB) 21/01/2015
144 Cameron Customer Satisfaction – Digital Services (PDF 75KB) 21/01/2015
145 Cameron Welfare Payments Infrastructure Transformation Programme (PDF 75KB) 21/01/2015
146 Cameron Welfare Payments Infrastructure Transformation Programme (PDF 75KB) 21/01/2015
147 Cameron Welfare Payments Infrastructure Transformation Programme (PDF 75KB) 21/01/2015
148 Cameron Welfare Payments Infrastructure Transformation Programme (PDF 75KB) 21/01/2015
149 Cameron myGov Shopfront (PDF 152KB) 21/01/2015
150 Cameron Identity Fraud (PDF 75KB) 21/01/2015
151 Cameron HPOS (PDF 68KB) 21/01/2015
152 Cameron Customer Services (PDF 68KB) 21/01/2015
153 Cameron Staffing – Employment Profiles (PDF 75KB) 21/01/2015
154 Cameron Wait Times (PDF 75KB) 21/01/2015
155 Cameron Welfare Payments Infrastructure Transformation Programme (PDF 75KB) 21/01/2015
156 Cameron Australian Hearing (PDF 75KB) 21/01/2015
157 Cameron Professional Services Review Committee (PDF 88KB) 21/01/2015
158 Cameron We Campaign (PDF 80KB) 21/01/2015
159 Xenophon WA Enforcement Case (PDF 88KB) 21/01/2015
160 Xenophon WA Enforcement Case (PDF 107KB) 21/01/2015
161 Xenophon WA Enforcement Case (PDF 75KB) 21/01/2015
162 Xenophon WA Enforcement Case (PDF 88KB) 21/01/2015
163 Xenophon WA Enforcement Case (PDF 75KB) 21/01/2015
164 Xenophon WA Enforcement Case (PDF 75KB) 21/01/2015
165 Xenophon WA Non-agency Payment Case (PDF 75KB) 21/01/2015
166 Xenophon WA Non-agency Payment Case (PDF 75KB) 21/01/2015
167 Xenophon WA Non-agency Payment Case (PDF 75KB) 21/01/2015
168 Xenophon WA Non-agency Payment Case (PDF 112KB) 21/01/2015
170 Xenophon WA Non-agency Payment Case (PDF 75KB) 21/01/2015
171 Xenophon WA Non-agency Payment Case (PDF 124KB) 22/01/2015
172 Xenophon WA Non-agency Payment Case (PDF 133KB) 21/01/2015
173 Bilyk Ministerial Functions (PDF 75KB) 21/01/2015
174 Bilyk Ministerial International Travel (PDF 75KB) 21/01/2015
175 Bilyk Secretary’s Speeches to Staff (PDF 75KB) 21/01/2015
176 Bilyk Secretary’s Office Upgrades (PDF 75KB) 21/01/2015
177 Bilyk Visit to Torres Strait (PDF 95KB) 21/01/2015
178 Lines Personal Contact Interviews (PDF 75KB) 21/01/2015
179 Siewert Disability Support Pension – Medical Reviews 2013-14 (PDF 106KB) 21/01/2015
180 Siewert Disability Support Pension – Medical Reviews 2014-15 (PDF 80KB) 21/01/2015
181 Moore Pension Changes (PDF 80KB) 21/01/2015
182 Siewert Tip-offs resulting in prosecutions (PDF 80KB) 21/01/2015
183 Cameron Medicare Fraud (PDF 80KB) 21/01/2015
184 Siewert Public Tip-offs (PDF 80KB) 21/01/2015
185 Siewert Fraud - Member of a Couple and “tip-offs”  (PDF 107KB) 21/01/2015
186 Siewert Fraud and compliance - optical surveillance  (PDF 75KB) 21/01/2015
187 Siewert Fraud and compliance - use of private detectives  (PDF 75KB) 21/01/2015
188 Siewert Privacy breaches  (PDF 95KB) 21/01/2015
189 Siewert Weekly Payment of Centrelink income support payments  (PDF 140KB) 21/01/2015
190 Siewert Payment by cheque   (PDF 169KB) 21/01/2015
191 Siewert Advance Payments  (PDF 80KB) 21/01/2015
192 Siewert Centrelink - Complaints Against Staff  (PDF 75KB) 21/01/2015
193 Siewert Centrepay   (PDF 119KB) 21/01/2015
194 Siewert Restricted servicing arrangements  (PDF 80KB) 21/01/2015
195 Siewert Customer Aggression  (PDF 104KB) 21/01/2015
196 Siewert Centrelink Review and Appeals  (PDF 104KB) 21/01/2015
197 Siewert Committees and Advisory Boards  (PDF 80KB) 21/01/2015
198 Siewert Rates of debt recovery  (PDF 80KB) 21/01/2015
199 Siewert Debt recovery  (PDF 90KB) 21/01/2015
200 Siewert Private debt recovery action  (PDF 80KB) 21/01/2015
201 Siewert Amount of overpayments  (PDF 106KB) 21/01/2015
202 Siewert Debt raising  (PDF 106KB) 21/01/2015
207 Siewert Move to Area of Lower Employment Period (MALEP)  (PDF 75KB) 21/01/2015
209 Siewert Compensation Preclusion Periods  (PDF 324KB) 21/01/2015
210 Siewert Income Maintenance Periods (IMPs) (PDF 165KB) 21/01/2015
211 Siewert Social Security Prosecutions  (PDF 75KB) 21/01/2015
212 Siewert Social Security Appeals Tribunal and Administrative Appeals Data  (PDF 90KB) 21/01/2015
214 Siewert Security guards at Centrelink offices (PDF 175KB) 21/01/2015
216 Siewert Crisis Payment (PDF 179KB) 21/01/2015
217 Siewert Main reasons for Centrelink overpayments  (PDF 94KB) 21/01/2015
218 Siewert Rent Assistance overpayments  (PDF 90KB) 21/01/2015
219 Siewert Centrelink overpayments among former payment recipients  (PDF 75KB) 21/01/2015
220 Siewert Waiver of debts under the “special circumstances” provisions  (PDF 75KB) 21/01/2015
221 Siewert Client engagement (PDF 96KB) 21/01/2015

 

For further information, contact:

Estimates Officer
Senate Standing Committees on Community Affairs
PO Box 6100
Parliament House
Canberra ACT 2600
Australia

Phone: +61 2 6277 3516
Fax: +61 2 6277 5829
Email: community.affairs.sen@aph.gov.au

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