Human Services Portfolio

Human Services Portfolio

Index to questions on notice (PDF 170KB)

Answers to Questions on Notice

Responses to questions taken on notice at the Budget Estimates hearings are due on Friday 24 July 2015

QoN No. Senator Broad Topic Answer to QoN Date Answer Received
1 Cameron Australian Hearing – Scoping Study – Minister’s briefing (PDF 74KB) 24/07/2015
2 Cameron Australian Hearing – Scoping Study – committee meetings (PDF 94B) 24/07/2015
3 Cameron Australian Hearing – Scoping Study – internal briefing (PDF 72KB) 24/07/2015
4 Cameron Australian Hearing – Scoping Study – departmental meetings (PDF 74KB) 24/07/2015
5 Cameron Australian Hearing – meetings with scoping study group (PDF 71KB) 24/07/2015
6 Siewert Australian Hearing – Cochlear Speech Processor upgrade (PDF 150KB) 16/10/2015
7 Cameron Telephony Services – recorded messages (PDF 80KB) 24/07/2015
8 Cameron Telephony Services – wait times (PDF 76KB) 24/07/2015
9 Cameron Telephony Services – ANAO Report – recorded messages (PDF 75KB) 24/07/2015
10 Siewert Telephony Services - Call Centre staffing (PDF 76KB) 24/07/2015
11 Siewert Telephony Services – transferred calls (PDF 77KB) 12/08/2015
12 Moore Telephony Services – staff training (PDF 78KB) 24/07/2015
13 Siewert Telephony Services – ANAO Report- recommendation implementation - reports (PDF 78KB) 24/07/2015
14 Seselja Welfare Payments Infrastructure Transformation - staffing (PDF 117KB) 24/07/2015
15 Cameron New Compliance Measures (PDF 78KB) 24/07/2015
16 Xenophon Child Support – 2008 Ombudsman Report (PDF 81KB) 24/07/2015
17 Xenophon Child Support – fraud control (PDF 79KB) 24/07/2015
18 Siewert Compliance (Fraud Control) - processes (PDF 78KB)
Attachment A
(PDF 1848KB)
24/07/2015
19 Siewert Budget Measure – Compliance - WPIT (PDF 151KB) 24/07/2015
20 Siewert Budget Measure – Compliance – AFP Officer secondment (PDF 76KB) 24/07/2015
21 Siewert Telephony Services – unanswered calls (PDF 72 KB) 16/10/2015
22 Cameron Welfare Payments Infrastructure Transformation – Tranche 1 (PDF 119KB) 24/07/2015
23 Reynolds CPSU Action – telephony statement (PDF 128KB) 24/07/2015
24 Cameron Enterprise agreement Negotiations – value of remuneration offer (PDF 78KB) 24/07/2015
25 Reynolds Staff Remuneration (PDF 91KB) 24/07/2015
26 Siewert Aged Care – payments to providers (PDF 76KB) 24/07/2015
27 Cameron Centrepay  (PDF 79KB) 24/07/2015
28 Siewert Aged Care – means testing (PDF 82KB) 24/07/2015
29 Siewert Disability Support Pension - portability (PDF 83KB) 24/07/2015
30 Siewert Bereavement Statement (PDF 77KB) 24/07/2015
31 Siewert Online Reporting – income data (PDF 81KB) 24/07/2015
32 Bullock Farm Household Allowance (PDF 170KB) 24/07/2015
33 Xenophon Child Support – referrals to CDPP (PDF 77KB) 24/07/2015
34 Xenophon Child Support – 2013-14 referrals - offences (PDF 80KB) 24/07/2015
35 Xenophon Child Support – allegations in last six months (PDF 76KB) 24/07/2015
36 Xenophon Child Support – litigation matter  (PDF 81KB) 24/07/2015
37 Xenophon Child Support – Western Australian parent’s enforcement case (PDF 79KB) 24/07/2015
38 Xenophon Child Support – legal costs associated with enforcement orders (PDF 74KB) 24/07/2015
39 Xenophon Child Support - costs recovery from enforcement orders (PDF 73KB) 24/07/2015
40 Siewert Payment by Cheque (PDF 95KB)
Attachment A (PDF 193 KB)
19/08/2015
41 Siewert Administrative Appeals Tribunal – Merit Review Outcomes (PDF 150KB) 24/07/2015
42 Siewert Act of Grace Payments (PDF 76KB) 24/07/2015
43 Siewert Claims for Defective Administration (PDF 83KB) 24/07/2015
44 Siewert Investigations into Income Not Reported – eBay project (PDF 76KB) 24/07/2015
45 Cameron Staffing (PDF 93KB) 12/08/2015
46 Cameron Customer Aggression (PDF 183KB) 24/07/2015
47 Cameron Budget Measure - Efficiencies (PDF 74KB) 19/08/2015
48 Cameron Budget Night Functions (PDF 73KB) 24/07/2015
49 Cameron Disability Support Pension – medical reviews for people under 35 (PDF 218KB) 24/07/2015
50 Cameron ANAO Report 26 2013-14 - Medicare Compliance Audits (PDF 76KB) 24/07/2015
51 Cameron ANAO Report 27 2013-14 – Medicare Customer Data (PDF 89KB) 16/10/2015
52 Cameron Child Support Programme (PDF 102KB) 24/07/2015
53 Cameron Telephony Services – wait times (PDF 192KB) 24/07/2015
54 Cameron Wait Times (PDF 355KB) 21/10/2015
55 Cameron Disability Support Pension – participation plans (PDF 73KB) 24/07/2015
56 Cameron Job Seeker Compliance (PDF 58KB) 23/07/2015
57 Cameron Shopfronts (PDF 131KB) 12/08/2015
58 Cameron Compliance Program (PDF 71KB) 24/07/2015
59 Cameron Welfare Payments Infrastructure Transformation Project (PDF 184KB) 24/07/2015
60 Cameron ANAO Report 37 – Centrelink Call Wait Times (PDF 113KB) 19/08/2015
61 Cameron Fraud and Non-compliance (PDF 329KB) 6/10/2015
62 Cameron ICT Service Levels (PDF 103KB) 24/07/2015
63 Ludwig Staffing – employment of non-Australian citizens (PDF 81KB) 24/07/2015
64 Ludwig Departmental Dispute Resolution (PDF 91KB) 24/07/2015
65 Siewert Review the eligibility of DSP recipients aged under 35 years - Capacity to work  (PDF 127KB) 24/07/2015
66 Siewert Review the eligibility of DSP recipients aged under 35 years - reviews.  (PDF 170KB) 24/07/2015
67 Polley Aged Care – cost of correcting inaccurate letters (PDF 73KB) 24/07/2015

 

Tabled Documents and Additional Information

Call wait times for Centrelink, tabled by Mr Grant Tidswell, Deputy Secretary, Department of Human Services, 3 June 2015 (PDF 79KB)

For further information, contact:

Estimates Officer
Senate Standing Committees on Community Affairs
PO Box 6100
Parliament House
Canberra ACT 2600
Australia

Phone: +61 2 6277 3516
Fax: +61 2 6277 5829
Email: community.affairs.sen@aph.gov.au

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