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Home Parliamentary Business Committees House of Representatives Committees Standing Committee on Economics Review of Australia’s four major banks Review of Australia’s four major banks

Review of Australia’s four major banks

REPORT - March 2026

Inquiry home page Committee home page
Full Report (PDF)

Contents

Chair's foreword
Membership of Committee
Terms of reference
Abbreviations
Chapter 1 - Introduction
  • Background
  • Conduct of the inquiry
  • Structure of the report
Chapter 2 - Culture, conduct and governance
  • Governance and risk management
  • Treatment of low-income customers
  • Hardship requests
  • Issues related to bonus interest products
  • Staffing
  • Serious misconduct and governance issues at ANZ
  • Committee comment
Chapter 3 - Economic and policy conditions
  • Economic outlook
  • Policy issues
  • Committee comment
Chapter 4 - Lending
  • Regulatory framework
  • Home loans
  • Small and medium business lending
  • Large business and industrial sectors
  • Committee comment
Chapter 5 - Banking services
  • Regional banking services
  • Cash distribution
  • Digital service outages
  • Cloud storage of data
  • New technologies in service delivery
  • Committee comment
Chapter 6 - Prevention of scams, fraud and abuse
  • Scams
  • Other illicit activities and money laundering
  • Addressing financial abuse
  • Committee comment
A. Public Hearings and witnesses
B. Additional information and responses to questions on notice
In this section
  • About this inquiry

    The House of Representatives Standing Committee on Economics will hold annual public hearings with Australia’s four major banks

  • Chapters
    • Chapter 1 - Introduction
    • Chapter 2 - Culture, conduct and governance
    • Chapter 3 - Economic and policy conditions
    • Chapter 4 - Lending
    • Chapter 5 - Banking services
    • Chapter 6 - Prevention of scams, fraud and abuse
  • Other information
    • Chair's foreword
    • Membership of Committee
    • Terms of reference
    • Abbreviations
    • A. Public Hearings and witnesses
    • B. Additional information and responses to questions on notice
Full Report (PDF)
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