Contact us

General enquiries

Parliament House switchboard: 02 6277 7111

Online enquiry form

Postal address

PO Box 6100
Parliament House
Canberra ACT 2600

Senior officer contacts
Senior Officer Contact details
Clerk of the Senate or 02 6277 3350
Deputy Clerk of the Senate or 02 6277 3360
Clerk Assisstant (Procedure) or 02 6277 3380
Clerk Assisstant (Table) or 02 6277 3020
Clerk Assisstant (Committees) or 02 6277 3371
Usher of the Black Rod/ Chief Operating Officer or 02 6277 3396
Business area contacts
Business area Contact details
Accounts or 02 6277 3772
Annual Report or 02 6277 3398
Comcar shuttle or 02 6277 3490
Committees or 02 6277 3506
Committee room bookings or 02 6277 3500
Delivery services or 02 6277 3303
Financial management or 02 6277 3770
Human resource management or 02 6277 5757
Inter-Parliamentary Union 02 6277 4400
Journals and Notice Paper or 02 6277 3015
Legislation or 02 6277 3033
Office services or 02 6277 3500
Parliamentary Education Office or 02 6277 3147
Parliamentary research or 02 6277 3078
Printing Unit or 02 6277 5994
Purchasing or 02 6277 3500
Records, documents and bills or 02 6277 3010
Records management or 02 6277 5790
Recruitment or 02 6277 5924
Registrar of Senators' Interests or 02 6277 3020
Senators' services or 02 6277 3500

Suggestions, compliments and complaints

We value all feedback, whether you are pleased with our performance, or we have not met your expectations. If you have a suggestion, compliment or complaint about your experience with the Department of the Senate, please email to let us know.

How we respond to complaints

Complaints will be taken seriously and handled professionally, sensitively and with appropriate confidentiality. You will receive an acknowledgement that your complaint has been received and we may contact you to confirm or clarify information.

We will investigate your complaint and take appropriate action. Depending on the nature of the complaint, it may be appropriate to refer your complaint to another organisation. You will be informed of the action taken in response to your complaint.

If a complaint alleges inappropriate conduct of an employee of the department, it may also constitute a suspected breach of the Parliamentary Service Code of Conduct. Suspected breaches of the Code must be dealt with in accordance with the department's Procedures for determining suspected breaches of the Parliamentary Service Code of Conduct (PDF 240KB).

Procurement complaints

To provide feedback on a procurement process, please contact the Black Rod's Office.

Public interest disclosures

The department's Public Interest Disclosure Procedures (PDF 234KB) are made under subsection 59 of the Public Interest Disclosure Act 2013. To make a public interest disclosure to the department, contact the authorised officers: