Inquiry into the business case for the NBN and the experiences of small businesses

Pursuant to the committee’s resolution of establishment, particularly paragraphs 2(a), (b), (d), (e), and (f) the committee will inquire into the rollout of the National Broadband Network (NBN) and the performance of nbn co, particularly in relation to:

  1. the economics of the NBN, including key operational and financial performance forecasts in the Corporate Plan 2020-23;
  2. current pricing structures, including wholesale pricing, affordability and take-up, particularly as they relate to low-income and rural and regional customers;
  3. network coverage issues; including reporting of outages planned and unplanned
  4. the delivery of the business segment strategy, including to enterprise and government customers, and small to medium businesses;
  5. the experiences of small and medium business in relation to the utilisation, accessibility, customer service and affordability of the NBN;
  6. compliance with the NBN Statement of Expectations and adequacy of that Statement; and
  7. any other related matters.
 Pursuant to its establishing resolution, the committee was to report on or before 22 July 2020. On 25 March 2020, the Senate granted an extension of time to report until 31 March 2021.

The resolution establishing the committee is available in the Journals of the Senate No. 4 - Monday, 22 July 2019.

Call for further submissions


Submissions were originally invited by 17 January 2020.


In recognition of the significant impact of COVID-19 on matters that fall under the broad scope of the committee's terms of reference, the committee has resolved to call for further submissions.


The committee is now inviting new submissions, including supplementary submissions from organisations and individuals who have already provided evidence to the inquiry, and requests that these are provided by 15 September 2020.


The committee is particularly interested in hearing views on the following matters:

  • The broadband experiences of NBN consumers, including individuals, community groups and small to medium businesses, throughout COVID-19;
  • Network performance, changing traffic volumes, usage patterns and other issues due to COVID-19; and
  • nbn co’s response to COVID-19, including measures to help internet service providers support affected customers.

Committee Secretariat contact:

PO Box 6100
Parliament House
Canberra ACT 2600

Phone: 02 6277 3585
Fax: 02 6277 5809

About this inquiry

An inquiry into the business case for the National Broadband Network (NBN) and the experiences of small businesses.

Track Inquiry

Past Public Hearings

04 Dec 2020: CANBERRA ACT and via videoconference
04 Nov 2020: CANBERRA ACT and via videoconference
09 Oct 2020: CANBERRA ACT and via videoconference


Inquiry Status

Submissions Closed


If you require any special arrangements to enable you to participate in the Committee's inquiry, please contact the Committee Secretariat.

Further information regarding accessibility can be found at