House of Representatives Committees

| Joint Select Committee on Cyber-Safety

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Cybersafety for Seniors: A Worthwhile Journey

16 April 2013

© Commonwealth of Australia 2013

ISBN 978-1-74366-008-9 (Printed version)
ISBN 978-1-74366-009-6 (HTML version)

View the report as a single document - (PDF 1.23MB)

View the report as separate downloadable parts:

Preliminary pages (PDF 140KB)
Chapter 1 Introduction - This report (PDF 108KB)

Conduct of the inquiry
Online survey for seniors

Chapter 2 How seniors use information and communication technologies (PDF 190KB)

How seniors are using ICT
Using ICT in remote, regional and rural areas
Computer clubs for seniors
Seniors and online social networking
Seniors’ use of internet for banking and e-commerce
Shopping online
Shift of government services to the internet
Government initiatives to engage seniors with ICT
Barriers to internet access for seniors
The cost of ICT as a barrier for seniors
Concluding comments

Chapter 3 Cybersafety risks and threats for seniors (PDF 264KB)

The nature and prevalence of cybercrime
Emergent cyber threats
Identity theft by ‘phishing’
Computer hacking
Superannuation fraud and boiler room investment schemes
Online dating and romance scams
Money transfer, lottery and charity scams
Are seniors more at risk?
Wealthy or seeking wealth
Reluctant and online
Unfamiliarity with cyber ‘conventions’
Increased social networking
 The NBN and technology take-up
Seniors’ responses to risk
Building seniors’ confidence and safety online
Keep it simple: key messages for keeping safe
Keep it clear: user friendly web design and interfaces
Make it safe: access to computers and security advice
Make it easy: a single portal for reporting and advice
Concluding comments

Chapter 4 Cybersafety education and training for seniors (PDF 221KB)

How seniors prefer to learn
Inter-generational cybersafety help
Cybersafety education for the most vulnerable
Cybersafety education for life
Cybersafety education currently available for seniors
Off-line cybersafety education for seniors
Incidental cybersafety education for seniors
Government cybersafety training initiatives
Suggestions for future cybersafety education and training
Research into appropriate cybersafety education
Targeting cybersafety training appropriately
Overseas cybersafety training initiatives
The cost of training
Concluding comments

Chapter 5 Consumer protection, regulation and enforcement (PDF 237KB)

Australia’s cybersafety framework
 Federal agencies
State and Territory consumer protection activities
Updating the law
International co-operation and law enforcement
Protection of personal information
Support for enhanced protections
Cross-jurisdictional collaboration
Mandatory reporting of data breaches
Secure government information systems — PCEHR
Consumer awareness measures
Central collection and analysis of data
Concluding comments

Chapter 6 The role of industry (PDF 253KB)

Building productive capacity under a digital economy
Industry security and consumer protection codes
Mandatory codes for industry?
Self-regulation and data monitoring
ISPs, data monitoring and ‘walled gardens’
Private networks
Regulating online transactions and money transfer
The obligations of banks
Online shopping and money transfer
Industry’s cybersafety services to seniors
Privacy and security advice
Defensive web design
Product training and technical support
Computer and security product costs
Raising industry’s cybersafety and security awareness
Industry/government partnerships for cybersafety
Bringing all partners together
Concluding comments

Chapter 7 Concluding comments (PDF 82KB)
Appendix A — Submissions (PDF 41KB)
Appendix B — Exhibits (PDF 54KB)
Appendix C — Witnesses (PDF 57KB)
Appendix D — Online survey evaluation (PDF 145KB)

The survey
Launching and advertising the survey
Closing the survey
YOURLifeChoices survey
Other research
Discussion of responses to the Committee’s survey
Who completed the survey
How seniors use the internet
How seniors acquire their online skills
How safe do seniors feel when online?
Scams and internet fraud
Seniors’ perception of government involvement
Education about cybersafety and regulation
Concluding comments

Appendix E — Online resources (PDF 54KB)
Appendix F — Phishing Scam (PDF 64KB)

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