| QoN |
Topic |
PDF format |
| HS 1 |
Licensing costs for IBM WebSphere tool |
(PDF 16KB) |
| HS 2 |
Metadata standards in Centrelink |
(PDF 25KB) |
| HS 3 |
IT expenditure |
(PDF 63KB) |
| HS 4 |
Area average waiting times, Centrelink |
(PDF 20KB) |
| HS 5 |
Customer claims |
(PDF 24KB) |
| HS 6 |
HR cost estimates for Access Card registration process |
(PDF 15KB) |
| HS 7 |
Access Card biometric information |
(PDF 41KB) |
| HS 8 |
Access Card biometric information |
(PDF 26KB) |
| HS 9 |
Access to information and data on the register |
(PDF 16KB) |
| HS 10 |
Search warrants - access to premises |
(PDF 17KB) |
| HS 11 |
Victorian Police - Road Blitz |
(PDF 18KB) |
| |
Cover letter to supplementary answer HS 11 |
(PDF 25KB) |
| |
Supplementary answer HS 11 |
(PDF 18KB) |
| HS 12 |
Other police involvement |
(PDF 19KB) |
| HS 13 |
Optical surveillance tenders |
(PDF 17KB) |
| HS 14 |
Optical Surveillance Provider locations |
(PDF 20KB) |
| HS 15 |
Optical surveillance savings |
(PDF 29KB) |
| HS 16 |
Centrelink media messages - priorities |
(PDF 19KB) |
| HS 17 |
Centrelink optical surveillance - advice to customers |
(PDF 26KB) |
| HS 18 |
Optical surveillance - processes and procedures |
(PDF 25KB) |
| HS 19 |
Debt recovery - written confirmation to customers |
(PDF 17KB) |
| HS 20 |
Security guards and assault by customers |
(PDF 17KB) |
| HS 21 |
Staffing figures |
(PDF 64KB) |
| HS 22 |
New payment programs |
(PDF 18KB) |
| HS 23 |
Centrelink Job capacity assessment |
(PDF 16KB) |
| HS 24 |
Centrelink Job capacity assessment |
(PDF 18KB) |
| HS 25 |
Centrelink job capacity assessment |
(PDF 24KB) |
| HS 26 |
Job Capacity Assessments |
(PDF 19KB) |
| HS 27 |
Job Capacity Assessments |
(PDF 41KB) |
| HS 28 |
Private investigators - locations |
(PDF 16KB) |
| HS 29 |
Privacy Breaches |
(PDF 16KB) |
| HS 30 |
Chief executive instructions - version dates |
(PDF 17KB) |
| HS 31 |
Centrelink random sample surveys |
(PDF 18KB) |
| HS 32 |
Payment errors - human error/IT error |
(PDF 15KB) |
| HS 33 |
Centrelink payment errors - costs |
(PDF 16KB) |
| HS 34 |
Centrelink - Medicare trial |
(PDF 19KB) |
| HS 35 |
Medicare Easyclaim |
(PDF 16KB) |
| HS 36 |
Medicare Safety Net
Cover letter to supplementary answer HS36
Supplementary answer HS36 |
(PDF 16KB)
(PDF 27KB)
(PDF 17KB) |
| HS 37 |
Centrelink- Carer bonus payments |
(PDF 17KB) |
| HS 38 |
Parenting payment |
(PDF 20KB) |
| HS 39 |
Centrelink disability support pension |
(PDF 30KB) |
| HS 40 |
Parenting Payment, Disability, Newstart and Youth Allowance |
(PDF 32KB) |
| HS 41 |
Recruitment agency spending (DHS) |
(PDF 30KB) |
| HS 42 |
Recruitment agency spending (CRS) |
(PDF 37KB) |
| HS 43 |
Recruitment agency spending (CSA) |
(PDF 22KB) |
| HS 44 |
Recruitment agency spending (Centrelink) |
(PDF 28KB) |
| HS 45 |
Recruitment agency spending (Medicare) |
(PDF 27KB) |
| HS 46 |
Recruitment agency spending (Australian Hearing) |
(PDF 21KB) |
| HS 47 |
Recruitment agency spending (HSA) |
(PDF 17KB) |
| HS 48 |
Opinion polls/market research (DHS) |
(PDF 28KB) |
| HS 49 |
Recruitment agency spending (CRS) |
(PDF 17KB) |
| HS 50 |
Opinion polls/market research (Child Support Agency) |
(PDF 35KB) |
| HS 51 |
Opinion polls/market research (Centrelink) |
(PDF 38KB) |
| HS 52 |
Opinion polls/market research (Medicare) |
(PDF 25KB) |
| HS 53 |
Opinion polls/market research |
(PDF 18KB) |
| HS 54 |
Opinion polls / market research |
(PDF 17KB) |
| HS 55 |
Advertising campaigns, DHS |
(PDF 24KB) |
| HS 56 |
Advertising campaigns, CRS Australia |
(PDF 25KB) |
| HS 57 |
Advertising campaigns |
(PDF 35KB) |
| HS 58 |
Advertising campaigns, Centrelink |
(PDF 25KB) |
| HS 59 |
Advertising campaigns, Medicare Australia |
(PDF 24KB) |
| HS 60 |
Advertising campaigns, Australian Hearing |
(PDF 25KB) |
| HS 61 |
Advertising campaigns, HSA |
(PDF 24KB) |
| HS 62 |
Monitoring the use of water |
(PDF 16KB) |
| HS 63 |
Monitoring the use of water (CRS) |
(PDF 16KB) |
| HS 64 |
Monitoring the use of water (CSA) |
(PDF 17KB) |
| HS 65 |
Monitoring use of water in departments and agencies |
(PDF 19KB) |
| HS 66 |
Water usage (Medicare) |
(PDF 18KB) |
| HS 67 |
Monitoring the use of water (Australian Hearing) |
(PDF 18KB) |
| HS 68 |
Monitoring the use of water (HSA) |
(PDF 18KB) |
| HS 69 |
Centrelink and surveillance |
(PDF 22KB) |
| HS 70 |
Staff safety, (Centrelink) |
(PDF 23KB) |
| HS 71 |
Staffing levels, (Centrelink) |
(PDF 80KB) |
| HS 72 |
Centrelink call centres |
(PDF 23KB) |
| HS 73 |
Exceptional circumstances relief payment |
(PDF 22KB) |
| HS 74 |
IT Refresh project and other information technology matters |
(PDF 21KB) |
| HS 75 |
Centrelink customer records |
(PDF 28KB) |
| HS 76 |
Centrelink - Numbers of Indigenous Newstart customers from
2004-05 to current time |
(PDF 35KB) |
| HS 77 |
Centrepay |
(PDF 26KB) |
| HS 78 |
LPG Vehicle Scheme (Centrelink) |
(PDF 59KB) |
| HS 80 |
Financial information service |
(PDF 26KB) |
| HS 81 |
Medicare Easyclaim |
(PDF 25KB) |
| HS 82 |
Medicare Australia branches |
(PDF 65KB) |
| |
Attachment A |
(Excel 48KB) |
| HS 83 |
Deloitte Investigation |
(PDF 31KB) |
| HS 84 |
Browsing (DHS/Centrelink) |
(PDF 31KB) |
| HS 85 |
Electronic Medicare Claiming - Budget Staffing |
(PDF 21KB) |
| |
Attachment A |
(Excel 48KB) |
| HS 86 |
Medicare Branches |
(PDF 18KB) |
| |
Attachment A |
(Excel 48KB) |
| HS 87 |
Grants |
(PDF 16KB) |
| HS 88 |
Grants |
(PDF 16KB) |
| HS 89 |
Grants |
(PDF 16KB) |
| HS 90 |
Grants |
(PDF 16KB) |
| HS 91 |
Grants (Medicare) |
(PDF 26KB) |
| HS 92 |
Grants |
(PDF 16KB) |
| HS 93 |
Grants |
(PDF 16KB) |
| HS 94 |
Job capacity assessment - matching qualifications |
(PDF 25KB) |
| Access Card audio-visual script.
Tabled 16 February 2007 |
(PDF 212KB) |
| Access Card: Having a photo taken
if you wear a head scarf. Tabled 16 February 2007 |
(PDF 230KB) |
| Access Card examples. Tabled 16
February 2007 |
(PDF 117KB) |
| Overview of the first Access Card
procurement process. Tabled 16 February 2007 |
(PDF 1204KB) |
| Overview of the second Access Card
procurement process. Tabled 16 February 2007 |
(PDF 1208KB) |
| Correspondence from the Clerk of
the Senate to the committee relating to the screening of visual
material and statements by the Minister. Tabled 16 February 2007 |
(PDF 198KB) |
| Centrelink Values, Issue no.1.
Tabled 16 February 2007 |
(PDF 961KB) |
| Centrelink staff email: Centrelink
Customer Records - Unauthorised Access. Tabled 16 February 2007 |
(PDF 55KB) |
| Centrelink staff email: employees
who have breached privacy guidelines. Tabled 16 February 2007 |
(PDF 46KB) |
| Centrelink CEO message to all
staff, dated 15 September 2006. Tabled 16 February 2007 |
(PDF 60KB) |
| Centrelink, Declaration of
Confidentiality, Privacy, Security, Fraud awareness, and Conduct
Responsibilities. Tabled 16 February 2007 |
(PDF 2645KB) |
| Centrelink, Privacy
instruction/guidelines summary. Tabled 16 February 2007 |
(PDF 332KB) |
| Chief Executive Instructions no.
20: Unauthorised Access to Centrelink Customer Records and
the Personnel Records of Centrelink Officials. Tabled 16
February 2007 |
(PDF 199KB) |
| Chief Executive Instructions no.
21: Centrelink Officials Interacting with Centrelink
Customers. Tabled 16 February 2007 |
(PDF 187KB) |
| Centrelink: Security and Privacy
acknowledgement screen-shot. Tabled 16 February 2007 |
(PDF 123KB) |
| Ensuring Access to Job Capacity
Assessment sites. Tabled 16 February 2007 |
(PDF 371KB) |
| Checklist, Information and
Contacts: Access to JCA premises, goods, services and
facilities. Tabled 16 February 2007 |
(PDF 484KB) |
| Human Services Chief Information
Officer activities. Tabled 16 February 2007 |
(PDF 96KB) |
| Letter from Ms Patricia Scott
relating to DHS Agencies diverse IT environment - IBM and
different systems. Dated 21 February 2007. |
(PDF 105KB) |