House of Representatives Committees

| Standing Committee on Social Policy and Legal Affairs

Inquiry into the operation of the insurance industry during disaster events


On Monday 27 February 2012, the report of the inquiry into the operation of the insurance industry during disaster events, entitled: In the Wake of Disasters, was presented to the Parliament.

You can access the summary of the report here.

To view or print the report, you will need Adobe Acrobat® PDF Reader, which can be downloaded free of charge from Adobe

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If you have difficulty accessing the report, please contact the Committee Secretariat.

This report is comprised of preliminary pages, 7 chapters and 4 appendices.

Volume In the Wake of Disasters - Volume One: The operation of the insurance industry during disaster events

Preliminary pages (PDF 137KB)
Contents, Foreword, Committee Membership, Terms of Reference, List of Acronyms and Abbreviations and List of Recommendations

Chapter 1 (PDF 119KB)

Chapter 2 (PDF 103KB)
The general insurance industry in Australia

Chapter 3 (PDF 126KB)
General Insurance Code of Practice

Chapter 4 (PDF 124KB)
Lack of consumer awareness

Chapter 5 (PDF 172KB)
Lack of consumer protections

Chapter 6 (PDF 149KB)
Dispute resolution processes

Chapter 7 (PDF 157KB)

Appendix A (PDF 39KB)
List of submissions

Appendix B (PDF 78KB)
List of witnesses appearing at public hearings

Appendix C (PDF 40KB)
List of Exhibits

Appendix D (PDF 224KB)
Survey results


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