The Information Services Division (ISD) of DPS is the primary provider and broker of ICT services for the Parliament. ISD manages the ICT infrastructure, support and delivery of a range of information, telecommunication and broadcasting services to Parliament House, federal electorate offices, Commonwealth Parliament Offices, the public and users of the Parliament of Australia website.
ISD developed the Australian Parliament Digital Strategy 2019–2022 (the Digital Strategy), which sets the direction for technology, workforce and ICT investment decisions.
The previous ICT Strategy delivered service improvements across the areas of infrastructure, major projects, service delivery, architecture, security, Hansard and broadcasting. The new Digital Strategy is shaped by four strategic themes:
- manage information as a strategic asset
- innovative digital content delivery and publishing
- anywhere, anytime, anyhow, and
- shaping how we work together.
The Digital Strategy is underpinned by a series of roadmaps, which will provide a forward plan for investment in future years.
ICT Planning and Applications Branch
The ICT Planning and Applications Branch is primarily responsible for the delivery of strategic ICT capability. This is achieved through an architectural approach, enabling improved access to parliamentary information and services through state-of-the-art technology.
The branch is made up of two sections which report to the Assistant Secretary:
- Enterprise Architecture, and
- ICT Project Management Office.
ICT Infrastructure and Services Branch
The ICT Infrastructure and Services Branch provides key operational support services as well as the management and maintenance of IT systems supporting the functioning of the Parliament, federal electorate offices and Commonwealth Parliament Offices across the country.
The branch is made up of four sections which report to the Assistant Secretary:
- ICT Network Operations
- ICT Support Services (2020 Service Desk, ICT Training, ParlICT for parliamentarians, second level support)
- ICT Infrastructure Operations, and
- Web and Mobile Applications.
Parliamentary Recording and Reporting Branch
The Parliamentary Recording and Reporting Branch is responsible for broadcasting and archiving the audio visual record of chamber and committee proceedings and for producing the official written record of parliamentary debates and committee hearings, known as Hansard.
The branch is made up of three sections which report to the Assistant Secretary:
- Hansard
- Parliamentary Broadcasting, including Broadcasting Infrastructure Support, and
- Enterprise Information Management.
Cyber Security Branch
The Cyber Security Branch (established in 2018–19) is responsible for managing all aspects of predicting, detecting, protecting against and responding to cyber threats. The branch mandate is to protect parliamentary ICT systems and data against unauthorised access or compromise. The branch provides strategy and direction for continual improvement and evolution of cyber and information security in an evolving threat environment.
The branch is made up of four sections which report to the Assistant Secretary (Chief Information Security Officer):
- Capability Development and Delivery
- ICT Security Operations
- Identity and Access Management, and
- Governance, Risk and Compliance.