Appendix A
Material Errors in 2011–12 annual report
There were no material errors in the Department of Parliamentary Services Annual Report and Financial Statements 2011–12.
Appendix B
Agency resource statement and summary resource tables by outcome (PDF 85KB)
Resources for Outcomes (PDF 87KB)
Appendix C
2012–13 Performance Information
For performance information on Subprogram 1.1, including Subprograms 1.1.1–Research services and 1.1.2–Information access services, refer to Part 4–Parliamentary Library.
Subprogram 1.2.1–Security services
|
Indicator
|
Measure
|
Performance
|
|
2010–11
|
2011–12
|
2012–13
|
|
Extent to which security procedures are followed
|
Percentage of reported security incidents dealt with in accordance with agreed procedures (target: 100%)
|
97%
|
96%
|
95%
|
|
Validation of security procedures
|
The extent to which each validation was successful
(target: 100%)
|
100%
|
100%
|
100%
|
| |
Percentage of security validation program achieved (target: 100%)
|
100%
|
100%
|
100%
|
|
Security incidents
|
Number of reported security incidents
|
AFP-UP:
112
|
AFP-UP:
225
|
AFP-UP:
144
|
| |
|
PSS: 83
|
PSS: 120
|
PSS: 137
|
|
Number of Security services
|
Number of hours of internal guarding (PSS)–Monthly average
|
21,917
|
23,732
|
22,869
|
| |
Number of hours of external guarding (AFP-UP)–Monthly average
|
10,567
|
10,533
|
10,507
|
| |
Number of scheduled emergency evacuation exercises completed
|
2
|
2
|
3
|
|
Performance of security systems
|
Scheduled availability of operational systems:
|
| |
a) card management system (target: 100%);
|
100%
|
100%
|
99%
|
| |
b) radio communications equipment
(target: 100%);
|
100%
|
100%
|
100%
|
| |
c) x-ray equipment/walk-through metal detection (target: 95%);
|
100%
|
100%
|
99%
|
| |
d) CCTV system
(target: 98%);
|
100%
|
100%
|
98%
|
| |
e) electronic door locks (target: 99.8%); and
|
100%
|
100%
|
100%
|
| |
f) alarms (target: 99.9%).
|
100%
|
100%
|
100%
|
|
Cost of security services
|
Staff costs for:
|
| |
a) internal guarding (PSS)
|
$12,060,011
|
$13,232,140
|
$14,001,356
|
| |
b) external guarding (AFP-UP)
|
$10,302,533
|
$10,298,337
|
$10,254,260
|
| |
c) additional PSS guarding for parliamentary functions
|
$25,161
|
Figure now included in a) above
|
| |
d) additional PSS guarding for non-parliamentary functions
|
$357,431
|
|
| |
e) additional PSS or AFP-UP guarding for official visits
|
$0
|
Figure now included in a) and b) totals above
|
| |
Direct costs of Pass Office operations
|
$149,330
|
$149,101
|
$192,824
|
|
Total cost of subprogram37 1.2.1
|
$30.562m
|
$34.067m
|
$34.304m
|
Subprogram 1.2.2–Facilities services
|
Indicator
|
Measure
|
Performance
|
|
2010–11
|
2011–12
|
2012–13
|
|
Functions and Events
|
Total number of functions and events held in Parliament House
|
| |
Official visits
|
10
|
37
|
39
|
| |
Parliamentary
|
248
|
290
|
352
|
| |
Non-Parliamentary
|
834
|
944
|
935
|
|
Nurses Centre
|
Number of incidents, accidents and requests for first aid
|
768
|
783
|
1 ,075
|
| |
Number of vaccinations delivered under Influenza Vaccination Program
|
712
|
673
|
653
|
|
Health and Recreation Centre
|
Number of members, by category:
|
| |
a) Senators and Members
|
64
|
78
|
60
|
| |
b) staff of Senators and Members
|
14
|
90
|
79
|
| |
c) others (building occupants)
|
523
|
446
|
428
|
| |
Number of casual visits, by category:
|
| |
a) Senators and Members
|
61
|
105
|
75
|
| |
b) staff of Senators and Members
|
1,558
|
2,145
|
2,294
|
| |
c) others (building occupants)
|
464
|
506
|
417
|
| |
Total number of attendees at classes
|
3,511
|
3,948
|
4,296
|
|
Community engagement with Parliament House
|
Total number of visitors
|
820,783
|
851,203
|
898,927
|
| |
Total number of participants in general (public) tours
|
73,196
|
59,577
|
62,595
|
|
Community engagement with Parliament House
|
Total number of participants in school tours
|
125,450
|
124,357
|
126,128
|
| |
Total number of participants in other tours
|
8,852
|
5,581
|
6 ,508
|
|
Parliament Shop customers
|
Total number of purchases from The Parliament Shop
|
61,040
|
60,405
|
56,082
|
|
Customer satisfaction
|
High level of building occupant and/or user satisfaction with facilities contracts for catering38
|
See footnote
|
36%
|
See footnote
|
| |
Number of complaints about catering
|
34
|
48
|
22
|
|
Visitor satisfaction
|
Number of complaints about Visitor services
|
6
|
15
|
10
|
| |
Number of complaints about The Parliament Shop
|
1
|
1
|
1
|
| |
Number of complaints about catering
|
9
|
13
|
16
|
|
Cost of facilities services
|
Waste management costs under contracts
|
$142,614
|
$129,599
|
$145,950
|
| |
Gross revenue from non-catered functions39
|
N/A
|
| |
Gross revenue from:
|
| |
a) Press Gallery licensees
|
$1,194,107
|
$1,276,429
|
$1,394,875
|
| |
b) catering contractor(s)
|
$1,138,61840
|
$1,005,01541
|
$886,088
|
| |
c) other licensees
|
$191,104
|
$192,305
|
$192,220
|
| |
Management fee paid to catering contractor(s)
|
$376,769
|
$516,797
|
$406,651
|
|
|
Nurses Centre: direct costs
|
$173,222
|
$185,820
|
$205,514
|
| |
Health and Recreation Centre: Revenue
|
$92,000
|
$100,903
|
$110,894
|
| |
Health and Recreation Centre: net costs (direct costs less revenue)
|
$105,305
|
$120,568
|
$254,82942
|
| |
Parliament House Guides services: net costs (direct costs less revenue received from paid tours)
|
$1,162,212
|
$1,321,088
|
$1,408,053
|
| |
The Parliament Shop: revenue (target: $1.3m)
|
$1,086,895
|
$1,187,608
|
$1,128,076
|
| |
The Parliament Shop: net profit (target: 10% of revenue)
|
$104,568 (9.6%)
|
$110,368 (9.29%)
|
$124,406
(11.03%)
|
|
Total cost of subprogram43 1.2.2
|
$7.639m
|
$7.774m
|
$7.054m
|
Subprogram 1.3.1–Building infrastructure services
|
Indicator
|
Measure
|
Performance
|
|
2010–11
|
2011–12
|
2012–13
|
|
Managing the potential impact on the environment
|
Electricity consumption
(target: 88,391 Gj)
|
97%
|
96%
|
95%
|
| |
Gas consumption
(target: 43,165 Gj)
|
92,574 Gj
|
89,811 Gj
|
91,268 Gj
|
| |
Gas consumption
|
100%
|
100%
|
100%
|
| |
Greenhouse gas emissions (target: 25,080 tonnes CO2e)
|
27,720 tonnes CO2e
|
27,136 tonnes CO2e
|
27,602 tonnes CO2e
|
| |
Water consumption Total (target: 135,812 kL)
|
152,842 kL
|
156,853 kL
|
204,547 kL
|
| |
a) landscape water consumption; and
|
73,084 kL
|
69,015 kL
|
113,114 kL
|
| |
b) building water consumption
|
79,758 kL
|
87,838 kL
|
91,433 kL
|
| |
Waste recycled as a percentage of total waste generated
(target: 55%)
|
48%
|
43%
|
53%
|
|
Maintenance of plant and building fabric
|
Percentage of planned maintenance achieved
(target: 85%)
|
89%
|
87.9%
|
87.3%
|
|
Maintenance Help Desk requests
|
Total number of calls
|
27,610
|
26,891
|
21 ,777
|
| |
Number of ad-hoc requests for cleaning, pest control and sanitary services or rectification actions
|
126
|
Figure now included in total number of help desk requests above
|
|
Extent to which the building condition is maintained
|
Building Condition Index (target: 89-92%)
|
88.8%
|
88.1%
|
88.3%
|
|
Extent to which the landscape condition is maintained
|
Landscape Condition Index (target: 90%)
|
79%
|
86%
|
87%
|
|
Condition and ageing of engineering systems
|
Engineering Systems Condition Index
(target: 90%)
|
87.5%
|
87.7%
|
86.8%
|
|
Customer satisfaction
|
High level of building occupant and/or user satisfaction with cleaning, pest control and sanitary services44
|
N/A
|
83%
|
N/A
|
| |
Number of complaints about cleaning, pest control and sanitary services
|
|
39
|
|
Visitor satisfaction
|
Number of complaints about cleaning, pest control and sanitary services
|
|
Figure included in Customer complaints above
|
|
Maintenance
|
Target: Maintenance costs reduced by 1.25% from previous year
|
$23,435,118
(+2.7%)
|
$21,680,522
(-7.49%)
|
$23,217,730
(+7.09%)
|
| |
Cleaning costs under contracts:
|
| |
a) internal cleaning costs
|
$3,884,854
|
$4,088,570
|
$4,029,332
|
| |
b) industrial cleaning costs
|
$1,407,613
|
$1,390,784
|
$1,233,329
|
| |
c) cost of additional labour (including function set up)
|
$27,497
|
$12,643
|
N/A45
|
|
Energy
|
Target: Energy cost reduced by 1.25% from previous year
|
$3,947,066
(+9.7%)
|
$3,387,794
(-14.17%)
|
$4,549,684
(+34.37%)
|
|
Water
|
Total water cost
|
$611,553
|
$723,276
|
$991,528
|
| |
Cost of water: $/ha landscape (23 ha)
|
$12,714
|
$13,836
|
$23,840
|
| |
Cost of water: building
|
$319,129
|
$405,034
|
$443,213
|
|
Total cost of subprogram46 1.3.1
|
$22.582m
|
$19.995m
|
$22.967m
|
Subprogram 1.3.2–IT infrastructure services
|
Indicator
|
Measure
|
Performance
|
|
2010–11
|
2011–12
|
2012–13
|
|
High level of critical systems availability
|
The total time that critical systems are unavailable during scheduled service hours, and critical system availability expressed as a percentage of scheduled service hours (target: 100% availability)
|
| |
a) information technology infrastructure (computing services)
|
98.44%
|
99.92%
|
99.95%
|
| |
b) information technology infrastructure (network)
|
99.98%
|
99.92%
|
99.98%
|
| |
c) broadcasting infrastructure
|
99.9%
|
100%
|
100%
|
| |
d) telecommunications infrastructure
|
100%
|
100%
|
100%
|
| |
e) wireless infrastructure
|
New measure
|
99.99%
|
|
Timeliness of incident resolution
|
Percentage of support requests resolved within service standards as follows (target: 95%)
|
| |
a) immediate priority–response 15 minutes, resolution 2 hours
|
95.12%
|
85.50%
|
80.25%
|
| |
b) high priority–response 30 minutes, resolution 4 hours
|
96.30%
|
76.90%
|
74.14%
|
| |
c) medium priority–response 30 minutes, resolution 8 hours
|
96.59%
|
85.20%
|
85.69%
|
| |
d) as agreed–response 60 minutes, resolution as agreed
|
96.13%
|
96.10%
|
97.39%
|
|
Support services
|
Number of support services, by category
|
| |
a) support desk calls
|
44,663
|
48,474
|
46,733
|
| |
b) training services
|
128 participant days
|
128 participant days
|
78 participant days
|
|
Support services
|
c) consultations
|
5,312 hours
|
5,97947 hours
|
6,810 hours
|
| |
d) total number of registered users on the PCN
|
4,818
|
4,848
|
4,589
|
| |
e) amount of storage under management
|
687 TB
|
785 TB
|
1,369 TB
|
| |
f) emails transmitted across internet
|
37,036,081
|
24,511,705
|
32,946,637
|
| |
g) external web accesses from PCN
|
61,929 GB downloaded
|
69,453 GB downloaded
|
97,200 GB downloaded
|
| |
h) number of telephone calls made
|
1,959,829
|
1,978,648
|
1,681,801
|
| |
i) number of facsimiles sent
|
131,389
|
124,056
|
63,239
|
|
Volume of IT services required
|
Number and percentage change in registered users supported on the PCN
|
-122
(-2.6%)
|
+30
(+0.62%)
|
-259
(-0.53%)
|
|
Customer satisfaction
|
High level of user satisfaction
|
23
|
13
|
112
|
| |
Number of user complaints
|
38
|
23
|
21
|
|
IT support infrastructure
|
Cost per registered user48
|
$2,921
|
$3,194
|
$3,957
|
|
Broadcasting infrastructure support
|
Cost per broadcast hour
|
$1,344
|
$930
|
$1,727
|
|
Tele-communications infrastructure
|
Total costs
|
$2,770,052
|
$2,791,193
|
$2,272,181
|
|
Total cost of subprogram49 1.3.2
|
$21.604m
|
$29.716m
|
$33.167m
|
Subprogram 1.4.1–Broadcasting services
|
Indicator
|
Measure
|
Performance
|
|
2010–11
|
2011–12
|
2012–13
|
|
Broadcasting services
|
Number of hours of material captured on audio-visual record, by category:
|
| |
a) chambers
|
1,138
|
1,626
|
1,437
|
| |
b) committees (ACT hearings)50
|
1,396
|
2,002
|
1,441
|
| |
c) committees (interstate hearings)51
|
565
|
958
|
766
|
| |
Number of audio-visual services
|
1,190
|
1,212
|
1,282
|
| |
Number of master control services
|
1,878
|
2,109
|
2,027
|
| |
Number of requests for extracts of parliamentary broadcast material
|
1,462
|
2,351
|
1 ,615
|
| |
Number of other productions
|
742
|
636
|
662
|
|
Customer Satisfaction
|
High level of customer satisfaction52
|
N/A
|
88.0%
|
N/A
|
| |
Number of complaints
|
1
|
1
|
1
|
|
Cost of broadcasting services
|
Cost per hour of material captured on audio-visual record, by category:
|
| |
a) chambers
|
$834
|
$657
|
$781
|
| |
b) committees (ACT hearings)
|
$759
|
$501
|
$781
|
| |
c) committees (interstate hearings)
|
$1,282
|
$871
|
$1,007
|
| |
Cost of other productions
|
$488,156
|
$379,448
|
$380,422
|
| |
Cost recovery from other productions
|
$355,981
|
$320,085
|
$291 ,801
|
|
Total cost of subprogram53 1.4.1
|
$6.787m
|
$6.408m
|
$6.562m
|
Subprogram 1.4.2–Hansard services
|
Indicator
|
Measure
|
Performance
|
|
2010–11
|
2011–12
|
2012–13
|
|
Accuracy of transcription
|
Error rate as notified by customers (target: maximum of 5 errors per 100 pages transcribed):
|
| |
a) chambers
|
3.9 errors
|
2.9 errors
|
0.1 errors
|
| |
b) committees
|
6.2 errors
|
11.0 errors
|
0.1 errors
|
|
Timeliness of transcription
|
Percentage of transcripts delivered for chambers within service standards (target: 95%):
|
| |
a) individual draft speeches – 2 hours after speech finishes
|
83.2%
|
86.0%
|
65 .7%
|
| |
b) electronic proof Hansard reports – within 3 hours after house rises
|
71.9%
|
82.8%
|
83.5%
|
| |
c) hard copy proof Hansard reports – available in Parliament House by 8:30am the following working day
|
98.8%
|
98.4%
|
88.7%
|
| |
d) electronic official Hansard – 15 non sitting working days following the last sitting day in the week
|
72.6%
|
100%
|
100.0%
|
| |
e) hard copy of official Hansard – delivered to publisher within 15 non sitting working days following the last sitting day in the week
|
70.3%
|
96.4%
|
99.1%
|
| |
Percentage of transcripts delivered for committees within the following standards (target: 95%). Transcripts for priority committees (a) and b) below) are negotiated with the relevant Clerk Assistant, Committees:
|
| |
a) within 24 hours (next working day)
|
76.2%
|
93.8%
|
100.0%
|
| |
b) 1-3 days
|
63.8%
|
96.0%
|
99.1%
|
|
Timeliness of transcription
|
c) 3-5 days
|
68.9%
|
88.6%
|
99.7%
|
| |
d) over 5 days
|
100%
|
N/A
|
N/A
|
|
Questions on Notice
|
Number of pages of answers to Questions on Notice or Questions in Writing in proof Hansard
|
966
|
1,234
|
828
|
|
Customer satisfaction
|
High level of customer satisfaction
|
N/A
|
86%
|
N/A
|
| |
Number of customer complaints
|
4
|
2
|
1
|
|
Hansard services
|
Cost per hour transcribed, by category:
|
| |
a) chambers
|
$3,587
|
$1,937
|
$2,031
|
| |
b) committees (ACT hearings)
|
$2,669
|
$1,342
|
$1,655
|
| |
c) committees (interstate hearings)
|
$2,769
|
$1,524
|
$1,814
|
|
Total cost of subprogram54 1.4.2
|
$10.503m
|
$10.737m
|
$9.504m
|
Program 2–Administered items
|
Indicator
|
Measure
|
Performance
|
|
2010–11
|
2011–12
|
2012–13
|
|
Extent to which building projects meet objectives
|
Client acknowledgement that a project has delivered 90% of agreed business objectives (target: 100% of projects)
|
100%
|
100%
|
90%
|
|
Extent to which building projects are completed on time
|
Projects are delivered to agreed timetables (target: 100% of projects)
|
88%
|
87%
|
57%
|
|
Extent to which building projects are completed on budget
|
Projects are completed within approved total budget (target: 100%)
|
100%
|
100%
|
93%
|
|
Extent to which administered funds are expended on building projects
|
Cost of building projects
|
$19,758,532
|
$34,473,846
|
$11,305,396
|
|
Extent to which the art collection is developed
|
Acquisition proposals approved by Art Advisory Committee (target: 100%)
|
96.4%
|
100%
|
100%
|
| |
Number of new artworks acquired
|
84
|
66
|
53
|
|
Extent to which the art collection is conserved
|
Number of artworks receiving preservation
|
30
|
7
|
8
|
|
Extent to which art projects are completed on time
|
Projects are delivered to agreed timetables (target: 100% of projects)
|
100%
|
100%
|
93%
|
|
Extent to which administered funds are expended on the art collection
|
Cost of artworks preservation
|
$45,350
|
$50,794
|
$44,602
|
| |
Cost of art collection development
|
$324,010
|
$300,709
|
$284,715
|
|
Extent to which the design integrity is maintained
|
Design Integrity Index (target:90%)
|
90.2%
|
89.8%
|
89.8 %
|
Footnotes
37. 'Total cost of subprogram' includes indirect costs not listed in the table.
38. DPS conducts a customer satisfaction survey once for each Parliament and, as such, figures for 2010–11 and 2012–13 are not able to be reported.
39. Changes to the management of non-catered functions were implemented in 2009–10 and this revenue is now included in the catering contractor(s) revenue.
40. This figure was incorrectly reported as $451,245 in the 2010–11 and 2011–12 annual reports.
41. This figure was incorrectly reported as $525,140 in the 2011–12 annual report.
42. The substantial increase in Health and Recreation Centre net costs is due to a change in the accounting treatment for DPS employee membership. Previously, notional 'revenue' from DPS memberships had been subtracted from the figure. It should be noted that the notional revenue was not included in actual Health and Recreation Centre Revenue figures.
43. 'Total cost of subprogram' includes indirect costs not listed in the table.
44. DPS conducts a customer satisfaction survey once for each Parliament and, as such, figures for 2010–11 and 2012–13 are not able to be reported.
45. Figure not available for 2012–13.
46. 'Total cost of subprogram' includes indirect costs not listed in the table.
47. This figure was incorrectly reported as 13,586 hours in the 2011–12 annual report, due to a formula error that counted hours multiple times.
48. Figure varies significantly from year to year due to the inclusion of project work.
49. 'Total cost of subprogram' includes indirect costs not listed in the table.
50. Not all ACT committee hearing records are audio-visual records. Some are audio only, used to prepare the Hansard transcript and kept for a short period.
51. Records for interstate committee hearings are audio only, used to prepare Hansard transcripts and kept for a short period.
52. DPS conducts a customer satisfaction survey once for each Parliament and, as such, figures for 2010–11 and 2012–13 are not able to be reported.
53. 'Total cost of subprogram' includes indirect costs not listed in the table.
54. 'Total cost of subprogram' includes indirect costs not listed in the table.