Footnotes

Chapter 1 - Introduction

[1]        Journals of the Senate, No. 3, 14 November 2013, p. 127.

[2]        Journals of the Senate, No. 10, 11 December 2013, p. 349.

[3]        Journals of the Senate, No. 26, 27 March 2014, p. 743; Journals of the Senate, No. 47, 27 August 2014, p. 1312.

Chapter 2 - The provision and importance of postal services in Australia

[1]        Department of Finance, Submission 5, p. 4; see also Australian Postal Corporation Act 1989, s. 20–24.

[2]        Australian Postal Corporation Act 1989, ss. 49(1).

[3]        Australian Postal Corporation Act 1989, ss. 49(2).

[4]        Australian Postal Corporation Act 1989, s. 14.

[5]        Australian Postal Corporation Act 1989, s. 26.

[6]        Australian Postal Corporation Act 1989, s. 27.

[7]        Australian Postal Corporation Act 1989, s. 28.

[8]        Australian Postal Corporation Act 1989, s. 26.

[9]        Australian Postal Corporation Act 1989, s. 38; see also Australia Post, Submission 8, p. 7.

[10]      Australian Postal Corporation Act 1989, s. 27.

[11]      Australian Postal Corporation (Performance Standards) Regulations 1998, regulation 5. Subregulation 5(2) defines a 'delivery point' as 'a mail address that, taking account of accessibility, delivery cost and general volume of mail for the address, it is practicable and reasonable to service frequently' (for example, street and roadside letter delivery boxes, post office private boxes and locked bags, private and community bags).

[12]      Australian Postal Corporation (Performance Standards) Regulations 1998, subregulation 2(b); see also: Australia post, 'Domestic Delivery Times', http://auspost.com.au/parcels-mail/domestic-delivery-times.html (accessed 18 November 2013).

[13]      Australian Postal Corporation (Performance Standards) Regulations 1998, regulations 8 and 9; see also Australia Post, Submission 8, p. 9.

[14]      Budget Estimates 2013–14, Australia Post, Answer to question on notice, No. 156.

[15]      From 1 July 2014, the provisions of the Public Governance, Performance and Accountability Act 2013 apply.

[16]      Australia Post is a member of the Universal Postal Union (UPU) of the United Nations. As such, it has international treaty obligations, including the UPU universal service obligation, which requires signatories to provide an affordable but viable service to all points in their territory, to a standard that meets the needs of the population. Department of Communications, Submission 7, p. 3.

[17]      Department of Communications, Submission 7, p. 4.

[18]      Department of Communications, Submission 7, p. 4.

[19]      Australia Post, Submission 8, p. 9.

[20]      Australian Postal Corporation Act 1989, s. 29 and s. 30; see also Australia Post, Submission 8, p. 9.

[21]      Australian Postal Corporation Act 1989, s. 30.

[22]      Department of Finance, Submission 5, p. 3.

[23]      ACCC, 'ACCC role in postal services', http://www.accc.gov.au/regulated-infrastructure/postal-services/accc-role-in-postal-services#assessing-price-notifications-for-australia-post-s-reserved-services

[24]      Mr Ahmed Fahour, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 107; Mrs Christine Corbett, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 111.

[25]      ACCC, Assessing Cross-subsidy in Australia Post 2012–13, June 2014, p. 10.

[26]      Australia Post, 'Reform critical to future of Australia Post', 10 June 2014, http://auspost.com.au/about-us/reform-critical-to-future.html.

[27]      Mr Ahmed Fahour, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 126.

[28]      Australia Post, Submission 8, p. 20.

[29]      Australia Post, Submission 8, pp 23–24.

[30]      Australia Post Annual Report 2012–13, p. 132.

[31]      ACCC, Assessing Cross-subsidy in Australia Post 2012–13, June 2014, pp 6, 7.

[32]      Department of Communications, Submission 7, p. 7.

[33]      Department of Communications, Submission 7, p. 7.

[34]      ACCC, Industry Code Audits (http://www.accc.gov.au/business/industry-codes/industry-code-audits)

[35]      The Treasury, Amendments to the Franchising Code and the Competition and Consumer Act, April 2014 (http://www.treasury.gov.au/ConsultationsandReviews/Consultations/2014/Franchising-Code)

[36]      Mr Stephen Giles, Submission 1, p. 5.

[37]      CPSU, Submission 4, p. 1.

[38]      CEPU, Submission 11, p. 2.

[39]      CWU Victoria Branch, Submission 6, p. 2.

[40]      Department of Communications, Submission 7, p. 5.

[41]      POAAL, Submission 9, p. 6.

[42]      Ms K Whelan and Mr P Lee, Submission 130, p. 3; see also, Mr Robert Richardson, Submission 117, p. 2.

[43]      Mr G Bond, Submission 195, p. 2.

[44]      Mrs Margaret Fowler, Supplementary Submission 98, p. 3.

[45]      Australia Post, Submission 8, p. 23.

[46]      Mr Ahmed Fahour, Additional Estimates Hansard, 25 February 2014, pp 119–20.

[47]      See for example, Ms Helen Bain, Submission 19, p. 3.

[48]      Mrs Margaret Fowler, Supplementary Submission 98, p. 1.

[49]      CWU Victoria Branch, Submission 6, p. 2.

[50]      See for example, Ms Lisa Cooper, Submission 71, p. 3; Mr Kevin Nicholls, Submission 53, p. 2; Mooball and District Moovers (Inc), Submission 78, p. 1.

[51]      Ms Helen Bain, Submission 19¸ p. 3.

[52]      Southern Grampians Shire Council, Submission 175, p. 2.

[53]      Name Withheld, Submission 88, p. 1.

[54]      CWA NSW, Submission 18, p. 1.

[55]      CWA NSW, Submission 18, p. 1.

[56]      See for example, Mr V Cooney, Supplementary Submission 201, p. 1.

[57]      Mooball and District Moovers (Inc), Submission 78, p. 1.

[58]      Gulgong Community Action Group, Submission 204, pp 4–5.

[59]      CWU Australia, Submission 2, p. 2; see also see also Mr Martin O'Nea, Assistant National Secretary, CWU, Committee Hansard, 6 December 2013, p. 31.

[60]      CWU Australia, Submission 2, p. 4; see also CWU Victoria Branch, Submission 6, p. 2.

[61]      CWU Australia, Submission 2, p. 2; see also see also Mr Martin O'Nea, Assistant National Secretary, CWU, Committee Hansard, 6 December 2013, p. 31.

[62]      CWU Australia, Submission 2, p. 5.

[63]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 80.

Chapter 3 - Changes in the postal environment

[1]        Australia Post, Australia Post Annual Report 2007–08, p. 9.

[2]        Australia Post, Australia Post Annual Report 2008–09, p. 17.

[3]        Australia Post, Submission 8, p. 12.

[4]        Australia Post, Submission 8, p. 13.

[5]        Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 80.

[6]        Australia Post, 'Australia Post reports FY14 Financial Results', Media Release, 4 September 2014.

[7]        Department of Finance, Submission 5, p. 5.

[8]        Australia Post, Annual Report 2012, p. 30.

[9]        Australia Post, Annual Report 2012, p. 30.

[10]      Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 20.

[11]      Department of Finance, Submission 5, p. 4.

[12]      The Boston Consulting Group, Australian and International Postal Services Overview Background Report, June 2014, p. 9.

[13]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 112.

[14]      Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 20.

[15]      Department of Communications, Submission 7, p. 2. See also Department of Finance, Submission 5, p. 4.

[16]      Department of Finance, Submission 5, p. 4.

[17]      Mr Ahmed Fahour, Additional Estimates Hansard, 25 February 2014, p. 113.

[18]      Mr Ahmed Fahour, Supplementary Estimates Hansard, 19 November 2013, pp 19–20.

[19]      Mr Ahmed Fahour, Budget Estimates Hansard, 28 May 2014, p. 80.

[20]      Mr Ahmed Fahour, Budget Estimates Hansard, 28 May 2014, p. 92.

[21]      The Boston Consulting Group, Australian and International Postal Services Overview Background Report, June 2014, p. 11.

[22]      The Boston Consulting Group, Australian and International Postal Services Overview Background Report, June 2014, p. 11.

[23]      The Boston Consulting Group, Australian and International Postal Services Overview Background Report, June 2014, p. 12.

[24]      'Manilla will be closing on July 1, 2014', https://www.manilla.com/announcement/ (accessed 30 July 2014); 'Zumbox pulls the plug on digital post', http://www.zdnet.com/zumbox-pulls-the-plug-on-digital-post-7000028275/ (accessed 30 July 2014)

[25]      The Boston Consulting Group, Australian and International Postal Services Overview Background Report, June 2014, p. 4.

[26]      CWU Australia, Supplementary Submission 2, The Australia Institute, 'Review of the Boston Consulting Group's report to the Minister for Communications, Briefing for the CWU on Australia Post's operations', Technical Brief No. 32, July 2014.

[27]      CWU Australia, Supplementary Submission 2, The Australia Institute, 'Review of the Boston Consulting Group's report to the Minister for Communications, Briefing for the CWU on Australia Post's operations', Technical Brief No. 32, July 2014, p. 1.

[28]      CWU Australia, Supplementary Submission 2, The Australia Institute, 'Review of the Boston Consulting Group's report to the Minister for Communications, Briefing for the CWU on Australia Post's operations', Technical Brief No. 32, July 2014, p. 4.

[29]      CWU Australia, Supplementary Submission 2, The Australia Institute, 'Review of the Boston Consulting Group's report to the Minister for Communications, Briefing for the CWU on Australia Post's operations', Technical Brief No. 32, July 2014, p. 10.

[30]      ACCC, Australia Post price notification for its 'ordinary' letter service February 2014, ACCC Decision, 20 February 2014, p. 25.

[31]      ACCC, Australia Post price notification for its 'ordinary' letter service February 2014, ACCC Decision, 20 February 2014, p. 25.

[32]      CWU Australia, Submission 2, p. 5; see also Mr Martin O'Nea, Assistant National Secretary, CWU, Committee Hansard, 6 December 2013, p. 30.

[33]      Name Withheld, Submission 110, p. 1.

[34]      Name Withheld, Supplementary Submission 32, p. 1; see also Mr Ivor Ransom, Submission 100, p. 1.

[35]      Mr Andrew Hirst, LPO Group, Committee Hansard, 4 March 2014, p. 14.

[36]      Australia Post, Annual Report 2013, October 2013, p. 24.

[37]      Australia Post, Australia Post Consumer Survey Mail Finding, August 2013, pp 3, 5 http://auspost.com.au/media/documents/aus-post-consumer-survey-mail-findings-aug-2013.pdf (accessed 10 July 2014).

[38]      Australia Post, Australia Post Consumer Survey Mail Finding, January 2013, p. 14. http://auspost.com.au/media/documents/australia-post-consumer-survey-mail-findings-jan-2013.pdf (accessed 10 July 2014).

[39]      Australia Post, Consumer Survey Mail Finding, May 2013, p. 14

[40]      The Minister for Communications, the Hon Malcolm Turnbull, 'Access to digital mail moves forward', Media Release, 18 August 2014.

[41]      The MyPost Digital Mailbox was launched by Australia Post in 2012. Further information is provided in Chapter 4 of this report.

Chapter 4 - The performance of Australia Post

[1]        Australian Postal Corporation Act 1989, s. 26.

[2]        Australia Post, Submission 8, p. 7.

[3]        Australia Post Annual Report 2010–11, p. 3.

[4]        Mr Ahmed Fahour, Australia Post, Supplementary Estimates, 16 October 2012, p. 73.

[5]        Australia Post, Submission 8, p. 10.

[6]        Dividends are paid twice a year. The dividends declared relates to the dividends relating to the Operating Profit for that particular year. Dividends paid reflects the physical cash payments made during the year. This includes the final dividend for the prior year (payment made in October) and the interim dividend for the current year (payment made in April).

[7]        Australia Post, Submission 8, p. 7.

[8]        Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 19.

[9]        Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 19.

[10]      Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 33.

[11]      Mr Ahmed Fahour, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 108.

[12]      Mr Ahmed Fahour, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 108.

[13]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 80.

[14]      Mr Ahmed Fahour, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 108.

[15]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 84; see also p. 87.

[16]      Australia Post, 'Australia Post reports FY14 Financial Results', Media Release, 4 September 2014.

[17]      Department of Finance, Submission 5, p. 6.

[18]      Department of Finance, Submission 5, p. 6.

[19]      CWU Australia, Supplementary Submission 2, The Australia Institute, 'Review of the Boston Consulting Group's report to the Minister for Communications, Briefing for the CWU on Australia Post's operations', Technical Brief No. 32, July 2014, p. 2.

[20]      CWU Australia, Supplementary Submission 2, The Australia Institute, 'Review of the Boston Consulting Group's report to the Minister for Communications, Briefing for the CWU on Australia Post's operations', Technical Brief No. 32, July 2014, p. 12.

[21]      CWU Australia, Supplementary Submission 2, The Australia Institute, 'Review of the Boston Consulting Group's report to the Minister for Communications, Briefing for the CWU on Australia Post's operations', Technical Brief No. 32, July 2014, pp 12–16.

[22]      Australia Post, Submission 8, p. 9.

[23]      Australia Post, Annual Report 2013, October 2013, p. 115; see also Australia Post, Submission 8, p. 9.

[24]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 93.

[25]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 90.

[26]      Australia Post, Submission 8, p. 9; see also Mr Stephen Giles, Submission 1, p. 11.

[27]      ACCC, Australia Post price notification for its 'ordinary' letter service February 2014, ACCC Decision, 20 February 2014, p. 16.

[28]      Department of Finance, Submission 5, p. 4.

[29]      Australia Post, Submission 8, p. 11; Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 80.

[30]      Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 33; Australia Post, Submission 8, p. 3.

[31]      Australia Post, Submission 8, p. 9.

[32]      ACCC, Australia Post price notification for its 'ordinary' letter service February 2014, ACCC Decision, 20 February 2014.

[33]      ACCC, Australia Post price notification for its 'ordinary' letter service February 2014, ACCC Decision, 20 February 2014, p. 28.

[34]      Australia Post, 'Australia Post reports FY14 Financial Results', Media Release, 4 September 2014.

[35]      ACCC, Australia Post price notification for its 'ordinary' letter service February 2014, ACCC Decision, 20 February 2014, p. 12.

[36]      ACCC, Australia Post price notification for its 'ordinary' letter service February 2014, ACCC Decision, 20 February 2014, p. 11.

[37]      ACCC, Australia Post price notification for its 'ordinary' letter service February 2014, ACCC Decision, 20 February 2014, p. 12.

[38]      ACCC, Australia Post price notification for its 'ordinary' letter service February 2014, ACCC Decision, 20 February 2014, p. 29.

[39]      Weighted average cost capital, which is the reasonable rate of return allowed, given the relative level of risk associated with the capital base, averaged across debt and equity funding.

[40]      ACCC, Australia Post price notification for its 'ordinary' letter service February 2014, ACCC Decision, 20 February 2014, p. 28.

[41]      ACCC, Australia Post price notification for its 'ordinary' letter service February 2014, ACCC Decision, 20 February 2014, p. 28.

[42]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 24 May 2012, p. 38.

[43]      The Boston Consulting Group, Australian and International Postal Services Overview Background Report, June 2014, p. 15.

[44]      CWU Australia, Supplementary Submission 2, The Australia Institute, 'Review of the Boston Consulting Group's report to the Minister for Communications, Briefing for the CWU on Australia Post's operations', Technical Brief No. 32, July 2014, p. 1.

[45]      CWU Australia, Supplementary Submission 2, The Australia Institute, 'Review of the Boston Consulting Group's report to the Minister for Communications, Briefing for the CWU on Australia Post's operations', Technical Brief No. 32, July 2014, p. 1.

[46]      CWU Australia, Supplementary Submission 2, The Australia Institute, 'Review of the Boston Consulting Group's report to the Minister for Communications, Briefing for the CWU on Australia Post's operations', Technical Brief No. 32, July 2014, p. 5.

[47]      CWU Australia, Supplementary Submission 2, The Australia Institute, 'Review of the Boston Consulting Group's report to the Minister for Communications, Briefing for the CWU on Australia Post's operations', Technical Brief No. 32, July 2014, p. 9.

[48]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 30 May 2013, p. 54.

[49]      The Boston Consulting Group, Australian and International Postal Services Overview Background Report, June 2014, p. 7.

[50]      Australia Post, Annual Report 2013, pp 5, 131; Annual Report 2012, p. 30.

[51]      Department of Finance, Submission 5, p. 4.

[52]      Mr Keith Besgrove, Department of Communications, Committee Hansard, 6 December 2013, p. 53.

[53]      Australia Post, Annual Report 2012, p. 22.

[54]      The Boston Consulting Group, Australian and International Postal Services Overview Background Report, June 2014, p. 15.

[55]      ACCC, Australia Post price notification for its 'ordinary' letter service February 2014, ACCC Decision, 20 February 2014, p. 21.

[56]      ACCC, Assessing Cross-subsidy in Australia Post 2012–13, June 2014, p. 14.

[57]      ACCC, Assessing Cross-subsidy in Australia Post 2012–13, June 2014, p. 14.

[58]      ACCC, Assessing Cross-subsidy in Australia Post 2012–13, June 2014, p. 14.

[59]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 24 May 2012, p. 35.

[60]      Additional Estimates 2011–12, Australia Post, Answer to question on notice, No. 11.

[61]      CWU Australia, Supplementary Submission 2, The Australia Institute, 'Review of the Boston Consulting Group's report to the Minister for Communications, Briefing for the CWU on Australia Post's operations', Technical Brief No. 32, July 2014, p. 1.

[62]      Department of Finance, Submission 5, p. 3.

[63]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 24 May 2012, p. 35.

[64]      Australia Post, Submission 8, p. 17.

[65]      Mr Ahmed Fahour, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 124.

[66]      Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 29.

[67]      Mr Ahmed Fahour, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 122.

[68]      ACCC, Australia Post price notification for its 'ordinary' letter service February 2014, ACCC Decision, 20 February 2014, p. 33.

[69]      Conrad and Jane Silvester, Submission 28, p. 4; see also Ms Angela Cramp, Licensed Post Office Group Chairperson and Foundation Member, Committee Hansard, 6 December 2013, p. 3; Ms Lisa Cooper, Submission 71, p. 3; Mr John Fisher, Submission 73¸ p. 3; Ms Cynthia Turner, Submission 86, p. 2.

[70]      POAAL, Submission 9, p. 19.

[71]      Department of Finance, Submission 5, pp 7–8.

[72]      Mr Ahmed Fahour, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 122.

[73]      Mr Ahmed Fahour, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 123.

[74]      Mr Alan Read, CEO, Dynamic Direct, Committee Hansard, 5 August 2014, p. 4.

[75]      Mr Alan Read, CEO, Dynamic Direct, Committee Hansard, 5 August 2014, p. 2.

[76]      https://www.accc.gov.au/regulated-infrastructure/postal-services/australia-post-letter-pricing-2014/call-for-submissions, The Mailing House.

[77]      https://www.accc.gov.au/regulated-infrastructure/postal-services/australia-post-letter-pricing-2014/call-for-submissions, PIAA, p. 4.

[78]      Australia Post, Annual Report 2012, p. 10.

[79]      Australia Post, Annual Report 2013, p. 11.

[80]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 96.

[81]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 96.

[82]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 96.

[83]      Australia Post, Answer to question on notice, No. 12.

Chapter 5 - Opportunities and challenges for Australia Post

[1]        Australia Post, Annual Report 2010, p. 2; see also Australia Post, Submission 8, pp 15–16.

[2]        Australia Post, Annual Report 2012, p. 22.

[3]        Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 16 October 2012, pp 81–82.

[4]        Department of Finance, Submission 5, p. 7.

[5]        Australia Post, Submission 8, p. 16.

[6]        Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 93.

[7]        Australia Post, Submission 8, p. 16.

[8]        Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, pp 80, 89 and 105.

[9]        Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 94.

[10]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 106.

[11]      Mr Ahmed Fahour, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 112.

[12]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 112.

[13]      See further Australia Post, Australia Post Digital MailBox, at: https://digitalmailbox.com.au/content/marketing/en/overview.html (accessed 3 December 2013); and Australia Post, Annual Report 2013, October 2013, pp 24–25.

[14]      Mr Ahmed Fahour, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 137.

[15]      Minister for Communications, the Hon Malcolm Turnbull, 'Access to digital mail moves forward', Media Release, 18 August 2014.

[16]      GovernmentNews, 'Human Services and Australia Post tie knot on Digital Mail, 18 August 2014, http://www.governmentnews.com.au/2014/08/human-services-australia-post-tie-knot-digital-mail/ (accessed 10 September 2014).

[17]      POAAL, Supplementary Submission 9, p. 3; Supplementary (No. 2) Submission 9, p. 4.

[18]      Mr Ahmed Fahour, Correspondence to the committee, dated 5 June 2014.

[19]      Australia Post, Annual Report 2013, October 2013, p. 10.

[20]      Australia Post, 'Australia Post reports FY14 Financial Results', Media Release, 4 September 2014.

[21]      Australia Post, Submission 8, p. 15; see also Australia Post, Australia Post Annual Report 2013, October 2013, p. 26.

[22]      Australia Post, Submission 8, p. 15.

[23]      Australia Post, Annual Report 2013, October 2013, p. 10.

[24]      Australia Post, Annual Report 2013, October 2013, p. 9; Mr Ahmed Fahour, Budget Estimates Hansard, 28 May 2014, p. 80; see also Mr Ahmed Fahour, Budget Estimates Hansard, 30 May 2013, pp 54–55; Mr Ahmed Fahour, Budget Estimates Hansard, 28 May 2014, p. 94.

[25]      Mr Martin O'Nea, Assistant National Secretary, CWU, Committee Hansard, 6 December 2013, p. 32.

[26]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 80.

[27]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 85.

[28]      Australia Post, Submission 8, p. 15; see also Australia Post, Annual Report 2013, October 2013, p. 26.

[29]      POAAL, Submission 9, pp 10–11.

[30]      Department of Finance, Submission 5, p. 7.

[31]      Department of Finance, Submission 5, p. 4.

[32]      Department of Finance, Submission 5, p. 6.

[33]      Department of Finance, Submission 5, p. 7.

[34]      Department of Communications, Submission 7, p. 5.

[35]      The Boston Consulting Group, Australian and International Postal Services Overview Background Report, June 2014, pp 16, 18.

[36]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 107.

[37]      Australia Post, Submission 8, p. 16.

[38]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 88.

[39]      Mr Ahmed Fahour, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 108.

[40]      Mr Ahmed Fahour, Australia Post, Committee Hansard , 17 March 2014, p. 1; see also, Australia Post, Submission 8, p. 19.

[41]      Australia Post, Submission 8, p. 18.

[42]      Australia Post, Submission 8, pp 18–19.

[43]      Department of Finance, Submission 5, p. 8.

[44]      Ms Stacie Hall, Department of Finance, Committee Hansard, 6 December 2013, p. 52.

[45]      Ms Stacie Hall, Department of Finance, Committee Hansard, 6 December 2013, p. 52.

[46]      Department of Finance, Submission 5, p. 8.

[47]      Australia Post, Submission 8, p. 19.

[48]      Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 41.

[49]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 30 May 2013, p. 62; see also Australia Post, Submission 8i, p. 9.

[50]      Department of Communications, Submission 7, p. 5.

[51]      Department of Communications, Submission 7, p. 6.

[52]      Department of Communications, Submission 7, p. 5.

[53]      Mr Drew Clarke, Secretary, Department of Communications, Budget Estimates Hansard, 28 May 2014, p. 77.

[54]      Department of Communications, Submission 7, p. 5.

[55]      The Boston Consulting Group, Australian and International Postal Services Overview Background Report, June 2014, pp 14–15.

[56]      The Australian, 'Aust Post to lose $1bn per year', 9 May 2014, http://www.theaustralian.com.au/business/latest/aust-post-to-lose-1bn-per-year/story-e6frg90f-1226911979272?nk=5d44bf43a5e6e0939fa8b245e68ae4a3 (accessed 10 September 2014).

[57]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 80.

[58]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 89.

[59]      Department of Finance, Submission 5, p. 8.

[60]      The Boston Consulting Group, Australian and International Postal Services Overview Background Report, June 2014, p. 18.

[61]      The Boston Consulting Group, Australian and International Postal Services Overview Background Report, June 2014, p. 19.

[62]      The Boston Consulting Group, Australian and International Postal Services Overview Background Report, June 2014, p. 19.

[63]      CWU Australia, Supplementary Submission 2, The Australia Institute, 'Review of the Boston Consulting Group's report to the Minister for Communications, Briefing for the CWU on Australia Post's operations', Technical Brief No. 32, July 2014, p. 5.

[64]      CWU Victoria Branch, Submission 6, p. 3.

[65]      Additional Estimates 2014, Australia Post, Answer to question on notice, No. 146.

[66]      Australia Post, Submission 8, p. 14.

[67]      Australia Post, Submission 8, p. 16; see also Mr Ahmed Fahour, Australia Post, Committee Hansard , 17 March 2014, p. 1.

[68]      Australia Post, Additional Estimates 2014, Answer to question on notice, No. 146.

[69]      See, for example, Joanna Heath, 'Post, Centrelink merger backed', Australian Financial Review, 29 October 2013, p. 9 and 'Post offices may do Centrelink's job', Australian Financial Review, 28 October 2013, p. 1.

[70]      Senator the Hon Marise Payne, Minister for Human Services, and the Hon Kevin Andrews MP, Minister for Social Services, 'No decision on Government Service Delivery Expansion', Media release, 19 November 2013, at: http://www.mhs.gov.au/media/media_releases/2013/11/19_11_2013_-_no_decision_on_government_service_delivery_expansion (accessed 2 December 2013).

[71]      Australia Post, Submission 8, p. 18.

[72]      National Commission of Audit, Towards Responsible Government: the Report of the National Commission of Audit, Phase One, February 2014, pp 232–33.

[73]      Mr Ahmed Fahour, Additional Estimates Hansard, 25 February 2014, p. 117.

[74]      Mr Ahmed Fahour, Additional Estimates Hansard, 25 February 2014, p. 127.

[75]      Mr Tony and Ms Noelene Brandi, Submission 96, p. 2.

[76]      Mr Steven Kummerow, Submission 79, p. 4; see also, Mr Akil Kolhapurwala, Submission 80, p. 3; Ms Jenny Patroni, Submission 83, p. 3.

[77]      Ms Angela Cramp, LPO Group, Committee Hansard, 6 December 2013, p. 9.

[78]      POAAL, Submission 9, p. 29.

[79]      Mr Ian Kerr, POAAL, Committee Hansard, 26 March 2014, p. 3.

[80]      CPSU, Submission 4, pp 1–2.

[81]      CPSU, Submission 4, p. 2.

[82]      CPSU, Submission 4, p. 2.

[83]      CPSU, Submission 4, pp 2–3.

[84]      Department of Finance, Submission 5, p. 8; Australia Post, Submission 8, p. 19.

[85]      National Commission of Audit, Towards Responsible Government: The Report of the National Commission of Audit, Phase 1, February 2014, p. 213.

[86]      See, for example, CWU Australia, Submission 2, p. 7; Conrad and Jane Silvester, Submission 28, p. 3; Ms Lisa Cooper, Submission 71, p. 3; Mr Graeme Jilbert, Submission 75, p. 2; Mr Steven Kummerow, Submission 79, p. 6; Mr Akil Kolhapurwala, Submission 80, p. 4; Ms Jenny Patroni, Submission 83, p. 2; Ms Cynthia Turner, Submission 86, p. 2; Mr Russell Benn, Submission 90¸ p. 2; Ms Robyn Chapman, Submission 104, p. 2.

[87]      POAAL, Submission 9, pp 29–30.

[88]      CEPU (NSW Branch), Submission 11, p. 3.

[89]      CPSU, Submission 4, p. 1; see also CWU Australia – National Office, Submission 2, p. 9.

[90]      See, for example, Mr Chris Campbell, Submission 93, p. 3.

[91]      Ms Lisa Cooper, Submission 71, p. 3.

[92]      Senate Finance and Public Administration Legislation Committee, Committee Hansard, 28 May 2014, p. 15.

[93]      POAAL, Supplementary (No. 2) Submission 9, p. 5.

Chapter 6 - Overview of Licensed Post Office arrangements

[1]        Australia Post, 'Licensed Post Office (LPO) information', http://auspost.com.au/about-us/licensed-post-office-information.html (accessed 20 November 2013).

[2]        LPO Group, Submission 65, p. 9.

[3]        Australia Post, Submission 8, p. 25.

[4]        Australia Post, Submission 8, p. 25.

[5]        A copy of the agreement is available at Australia Post, Submission 8, Appendix 1.

[6]        Australia Post, Submission 8, p. 25.

[7]        POAAL, Submission 9, pp 3 and 4.

[8]        POAAL, Submission 9, p. 4.

[9]        POAAL, Submission 9, p. 4.

[10]      LPO Group, Submission 65, p. 9.

[11]      Australia Post, Submission 8, pp 20–21, 43.

[12]      Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 18.

[13]      Ms Angela Cramp, LPO Group, Committee Hansard, 6 December 2013, pp 6–7.

[14]      Budget Estimates 2012, Australia Post, Answer to question on notice, No. 236; Supplementary Estimates 2013, Australia Post, Answer to question on notice, No. 65.

[15]      Budget Estimates 2013, Australia Post, Answer to question on notice, No. 160.

[16]      Australia Post, Submission 8, p. 26.

[17]      Australia Post, Submission 8, p. 43.

[18]      Supplementary Estimates 2013, Australia Post, Answer to question on notice, No. 65.

[19]      POAAL, Submission 9, p. 12.

[20]      POAAL, Submission 9, p. 12.

[21]      POAAL, Submission 9, p. 12.

[22]      Supplementary Estimates 2013, Australia Post, Answer to question on notice, No. 52

[23]      Australia Post, Answer to written question on notice, No. 4.

[24]      Budget Estimates 2013, Australia Post, Answer to question on notice, No. 160.

[25]      Supplementary Estimates 2012, Australia Post, Answer to question on notice, No. 6.

[26]      Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 27.

[27]      Budget Estimates 2013, Australia Post, Answer to question on notice, No. 161.

[28]      Australia Post, Submission 8, p. 32.

[29]      Australia Post, Submission 8, p. 32–34.

[30]      Related documents include the LPO Manual and the LPO Operating and Accounting Procedures; see Australia Post, Submission 8, p. 29.

[31]      Australia Post, Submission 8, p. 28.

[32]      Additional Estimates 2013, Australia Post, Answer to question on notice, No. 84.

[33]      LPO Agreement, Clause 11.

[34]      Australia Post, Submission 8, p. 20.

[35]      Australia Post, Submission 8, p. 28.

[36]      Australia Post, Submission 8, p. 36.

[37]      Australia Post, Submission 8, p. 38.

[38]      Australia Post, Submission 8, p. 28.

[39]      Mr Kevin Nicholls, Submission 53, p. 3.

[40]      Mr Andrew Hirst, LPO Group, Committee Hansard, 4 March 2014, p. 2.

[41]      LPO Group, Submission 65, p. 34.

[42]      Mr Ian Kerr, POAAL, Committee Hansard, 6 December 2013, p. 12.

[43]      POAAL, Supplementary (No. 2) Submission 9, p. 5.

[44]      See for example, Name Withheld, Submission 68, p. 2; Mr Dennis Jenner, Supplementary Submission 92, p. 2; Ms Sue McNichol, Submission 107, p. 5.

[45]      Mr Ahmed Fahour, Australia Post, Committee Hansard, 17 March 2014, p. 4.

[46]      LPO Agreement, Clause 1.

[47]      Australia Post, Submission 8, pp 29–30.

[48]      Additional Estimates 2013, Australia Post, Answer to question on notice, No. 87.

[49]      Additional Estimates 2013, Australia Post, Answer to question on notice, No. 87.

[50]      POAAL was created in 1939 as a representative group for post office owners, and was made the recognised LPO representative group when the LPO Agreement was introduced in 1993.

[51]      Australia Post, Submission 8, p. 29.

[52]      POAAL, Submission 9, pp 2–3.

[53]      Australia Post, Submission 8, p. 29.

[54]      Mr Ian Kerr, CEO, POAAL, Committee Hansard, 6 December 2013, pp 21, 22.

[55]      Australia Post, Submission 8, p. 31.

[56]      Mrs Christine Corbett, Australia Post, Committee Hansard, 6 December 2013, p. 44.

[57]      Mr Ian Kerr, CEO, POAAL, Committee Hansard, 6 December 2013, p. 21.

[58]      Supplementary Estimates 2013, Australia Post, Answer to question on notice, No. 54.

[59]      Mr Ahmed Fahour, Australia Post, Committee Hansard, 6 December 2013, p. 49.

[60]      Mr Stephen Giles, Submission 1, p. 3.

[61]      Name Withheld, Submission 21, p. 1; Ms Angela Cramp, LPO Group, Committee Hansard, 6 December 2013, p. 11.

[62]      Mr Terry Ashcroft, Submission 94, p. 4.

[63]      LPO Group, Submission 65, p. 29.

[64]      POAAL, Supplementary Submission 9, p. 8; see also Mr Ian Kerr, POAAL, Committee Hansard, 6 December 2013, pp 16, 24.

[65]      Department of Communications, Submission 7, p. 7; see also, The Treasury, Submission 12, p. 2.

[66]      Mr Ahmed Fahour, Australia Post, Committee Hansard, 6 December 2013, p. 48.

[67]      Commonwealth Ombudsman, Submission 26, p. 6.

[68]      Confidential Submission 141.

[69]      Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 18 October 2011, p. 91.

[70]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 30 May 2013, p. 60.

[71]      Australia Post, Answer to written question on notice, No. 38.

[72]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 108.

[73]      Australia Post, Answer to written question on notice, No. 25.

[74]      Mr Ian Kerr, CEO, POAAL, Committee Hansard, 6 December 2013, p. 25.

[75]      Mr Ian Kerr, CEO, POAAL, Committee Hansard, 6 December 2013, p. 26.

[76]      Mr Ian Kerr, CEO, POAAL, Committee Hansard, 26 March 2014, p. 14.

[77]      Mr Ian Kerr, CEO, POAAL, Committee Hansard, 6 December 2013, p. 26.

[78]      Mr Ian Kerr, CEO, POAAL, Committee Hansard, 26 March 2014, p. 14.

[79]      Mr Ian Kerr, CEO, POAAL, Committee Hansard, 6 December 2013, p. 14.

[80]      Mr Ian Kerr, CEO, POAAL, Committee Hansard, 6 December 2013, p. 27.

[81]      Mr Ian Kerr, CEO, POAAL, Committee Hansard, 26 March 2014, p. 11.

[82]      Mr Ian Kerr, CEO, POAAL, clarification of evidence, dated 2 April 2014.

[83]      Mr Robert Chizzoniti, Director, POAAL, correspondence dated 2 September 2014.

[84]      Mr Andrew Hirst, LPO Group, Committee Hansard, 4 March 2014, p. 14.

[85]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, pp 83–84.

[86]      Mr Ahmed Fahour, Australia Post, Committee Hansard, 17 March 2014, p. 1.

[87]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 84.

[88]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 108.

[89]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 110.

[90]      Mr Andrew Hirst, LPO Group, Committee Hansard, 4 March 2014, pp 1–2.

[91]      Mr Andrew Hirst, LPO Group, Committee Hansard, 4 March 2014, p. 13.

[92]      LPO Group, Supplementary Submission 65, p. 1.

[93]      LPO Group, Supplementary Submission 65, p. 2.

[94]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 110.

[95]      LPO Group, Supplementary (No. 4) Submission 65, Attachment 1, p. 1.

[96]      Australia Post, Submission 8, p. 30.

[97]      Name Withheld, Submission 113, p. 4.

[98]      Mr Ian Kerr, POAAL, Committee Hansard, 6 December 2013, p. 23.

[99]      See for example, Ms Helen Bain, Submission 19, p. 1; Name Withheld, Submission 25, p. 4;

[100]    POAAL, Submission 9, pp 15, 30.

[101]    Mr Ian Kerr, CEO, POAAL, Committee Hansard, 26 March 2014, p. 13.

[102]    Mr Ian Kerr, CEO, POAAL, Committee Hansard, 26 March 2014, p. 13.

[103]    See, for example, Mr Terry Ashcroft, Submission 94, p. 4.

[104]    Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 109.

Chapter 7 - The outlook for the Licensed Post Office network

[1]        Mr Ahmed Fahour, Australia Post, Estimates Hansard, 19 November 2013, p. 27.

[2]        Confidential Submission 33.

[3]        Name Withheld, Supplementary Submission 63, p. 1.

[4]        See for example, Mr Andrew Hirst, LPO Group, Committee Hansard, 4 March 2014, p. 9; Name Withheld, Submission 34, p. 3; Name Withheld, Submission 89, p. 1; Mr Peter Moody, Supplementary Submission 131, p. 1.

[5]        See for example, Name Withheld, Submission 24, p. 1; Name Withheld, Supplementary Submission 63, p. 1; Mr Neil Graham, Submission 74, p. 1.

[6]        See for example, Name Withheld, Submission 44, p. 4; Mr Kevin Nicholls, Submission 53, p. 3; Ms Margaret Fowler, Submission 98, p. 1.

[7]        See for example, Mrs Helen Bain, Submission 19, p. 3; Mr Ivor Ransom, Submission 100, p. 1; Ms Lyn and Mr Peter Goodlet, Submission 163, p.1; Mr Peter Moody, Submission 131, p. 1

[8]        Name Withheld, Submission 34, p. 4.

[9]        Name Withheld, Submission 24, pp 1–2

[10]      Confidential Submission 36.

[11]      See, for example, Name Withheld, Submission 172, p. 3.

[12]      Mr Tony Buskariol, Licensed Post Office Group, Committee Hansard, 6 December 2013, pp 1‑2.

[13]      See for example, Mr tony and Ms Noelene Brandi, Submission 96, p. 1; Ms Sue McNicol, Submission 107, p. 5.

[14]      Mr Ian Kerr, POAAL, Committee Hansard, 6 December 2013, p. 16.

[15]      Mr Ian Kerr, POAAL, Committee Hansard, 26 March 2014, p. 2.

[16]      Mr Terry Ashcroft, Submission 94, p. 3.

[17]      Mr Terry Ashcroft, Submission 94, p. 3; see also Mr BC Barger, Submission 170, p. 2.

[18]      Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 26.

[19]      Mr Ahmed Fahour, Australia Post, Response to LPO Group supplementary submission, dated 11 August 2014.

[20]      Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 52.

[21]      Mr Ahmed Fahour, Australia Post, Response to LPO Group supplementary submission, dated 11 August 2014.

[22]      Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 18.

[23]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 107.

[24]      Australia Post, Submission 8, p. 17.

[25]      Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 33.

[26]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 107.

[27]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 113.

[28]      Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 30.

[29]      Australia Post, Submission 8, p. 36.

[30]      Additional Estimates 2013, Australia Post, Answer to question on notice, No. 73.

[31]      Australia Post, Submission 8, p. 38.

[32]      Australia Post, Submission 8, p. 38.

[33]      Australia Post, Licensed Post Office Payment Scheme, p. 2.

[34]      Australia Post, Licensed Post Office Payment Scheme, p. 23.

[35]      Australia Post, Submission 8, p. 36.

[36]      Australia Post, Submission 8, p. 40.

[37]      Mr Ahmed Fahour, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 75.

[38]      Australia Post, Submission 8, p. 37.

[39]      Mr Ahmed Fahour, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 75.

[40]      Australia Post, Submission 8, p. 41.

[41]      Mr Ian Kerr, POAAL, Committee Hansard, 26 March 2014, p. 1.

[42]      Mr Ahmed Fahour, Australia Post, Committee Hansard, 6 December 2013, p. 48.

[43]      Mr Ahmed Fahour, Australia Post, Committee Hansard, 17 March 2014, p. 1.

[44]      Mr Ahmed Fahour, Australia Post, Committee Hansard, 6 December 2013, p. 48.

[45]      Mr Ahmed Fahour, Australia Post, Committee Hansard, 17 March 2014, pp 1, 4; Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 81.

[46]      Mr Ahmed Fahour, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 125.

[47]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 81.

[48]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 81.

[49]      Australia Post, 'Australia Post strengthens regional and rural support ', Media Release, 17 June 2014.

[50]      Australia Post, 'Australia Post strengthens regional and rural support' Media Release, 17 June 2014.

[51]      LPO Group, Supplementary Submission 65, p. 3.

[52]      LPO Group, Supplementary Submission 65, p. 7.

[53]      LPO Group, Supplementary Submission 65, p. 1.

[54]      Buladelah Licensed Post Office, Submission 180, p. 3.

[55]      Name Withheld, Supplementary Submission 95, p. 1.

[56]      Name Withheld, Supplementary Submission 21, p. 1.

[57]      Name Withheld, Submission 194, p. 1.

[58]      The mail management fee is an annual per-delivery point payment associated with the operation of mail delivery staff from the LPO and covers activities such as handling customer inquiries, preparing statistics relating to mail delivery and the delivery of carded articles. The mail management fee is not associated with number of postal items processed by the LPO.

[59]      Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 29.

[60]      Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 52.

[61]      Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 29.

[62]      Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 52.

[63]      Australia Post, Answer to written question on notice, No. 34.

[64]      See, for example: Ms Angela Cramp, Licensed Post Office Group, Committee Hansard, 6 December 2013, p. 3; Name Withheld, Submission 176, p. 1.

[65]      LPO Group, Supplementary Submission 65, pp 5–6.

[66]      LPO Group, Supplementary Submission 65, p. 5.

[67]      Mr Andrew Hirst, LPO Group, Committee Hansard, 4 March 2014, pp 2, 9.

[68]      POAAL, Submission 9, p. 4.

[69]      Australia Post, Answer to written question on notice, No. 16; see also Additional Estimates 2014, Answer to question on notice, No. 65.

[70]      Mr Ahmed Fahour, Australia Post, Response to LPO Group supplementary submission, dated 11 August 2014.

[71]      Mr Tony Buskariol, LPO Group, Committee Hansard, 6 December 2013, p. 3.

[72]      Ms Angela Cramp, LPO Group, Committee Hansard, 6 December 2013, p. 3.

[73]      Name Withheld, Submission 52, p. 4.

Chapter 8 - Licensed Post Office payment arrangements

[1]        Australia Post, 'Basis postage rate increases – changes to licensee payments', 27 March 2014. For details of changes to the mail management fee from 1993 see also Answer to question on notice, No. 2971, answered 26 June 2013, https://www.aph.gov.au/Parliamentary_Business/Chamber_documents/Senate_chamber_documents/qon

[2]        Mrs Christine Corbett, Australia Post, Committee Hansard, 17 March 2014, p. 2.

[3]        Additional Estimates 2013, Australia Post, Answer to question on notice, No. 132; see also Mrs Christine Corbett, Australia Post, Supplementary Estimates Hansard, November 2013, p. 35.

[4]        http://auspost.com.au/parcels-mail/post-office-boxes-and-private-bags.html

[5]        Australia Post, Answer to question on notice, No. 2971, answered 26 June 2013, https://www.aph.gov.au/Parliamentary_Business/Chamber_documents/Senate_chamber_documents/qon

[6]        See for example, LPO Group, Supplementary (No. 3) Submission 65, p. 28.

[7]        Mr Tony Buskariol, LPO Group, Committee Hansard, 6 December 2013, p. 7.

[8]        Australia Post, Answer to question on notice, No. 2971, answered 26 June 2013, https://www.aph.gov.au/Parliamentary_Business/Chamber_documents/Senate_chamber_documents/qon

[9]        LPO Group, Response to Australia Post response to LPO Group evidence, pp 3–4.

[10]      Mr Andrew Hirst, LPO Group, Committee Hansard, 4 March 2014, p. 3.

[11]      LPO Group, Response to Australia Post response to LPO Group evidence, p. 4.

[12]      LPO Group, Response to Australia Post response to LPO Group evidence, p. 4.

[13]      LPO Group, Supplementary (No. 3) Submission 65, p. 31.

[14]      See for example, Ms Vanessa and Mr Gavin Caplice, Submission 70, p. 3.

[15]      Australia Post, Licensed Post Office Payment Scheme, p. 21.

[16]      POAAL, Submission 9, p. 10.

[17]      Mr Dennis Jenner, Submission 92, p. 6.

[18]      Australia Post, Response to LPO Group evidence, p. 1.

[19]      Australia Post, Answer to written question on notice, No. 31.

[20]      Additional Estimates 2013, Australia Post, Answer to question on notice, No. 86.

[21]      Additional Estimates 2013, Australia Post, Answer to question on notice, No. 86.

[22]      Mrs Angela Cramp, LPO Group, Committee Hansard, 6 December 2013, p. 9.

[23]      Mrs Angela Cramp, LPO Group, Committee Hansard, 6 December 2013, p. 9.

[24]      Mr Tony Buskariol, LPO Group, Committee Hansard, 6 December 2013, p. 9.

[25]      LPO Group, Response to Australia Post response to LPO Group evidence, p. 5.

[26]      LPO Group, Supplementary (No. 3) Submission 65, p. 31.

[27]      Australia Post, Response to LPO Group evidence, p. 2.

[28]      Budget Estimates 2012, Australia Post, Answer to question on notice, No. 237; Australia Post, Answer to written question on notice, No. 30; Australia Post, Submission 8, pp 41, 51, 52; POAAL, Submission 9, p. 14;

[29]      POAAL, Submission 9, p. 15.

[30]      Australia Post, Submission 8, p. 41; Additional Estimates 2013, Australia Post, Answer to question on notice, Nos. 73, 84.

[31]      LPO Agreement, July 2014, Annexure A.

[32]      Australia Post, Submission 8, p. 41.

[33]      LPO Group, Submission 65, pp 31–33; Mr Tom Dancer, Submission 105, p. 4.

[34]      See, for example, Kersbrook LPO, Submission 15, p. 1; Mr Robert Richardson, Submission 117, p. 4; Mr M Odhadee, Submission 127, p. 1.

[35]      Additional Estimates 2013, Australia Post, Answer to question on notice, No. 86.

[36]      LPO Agreement, July 2014, Annexure A.

[37]      Budget Estimates 2012, Australia Post, Answer to question on notice, No. 237.

[38]      Supplementary Estimates 2013, Australia Post, Answer to question on notice, No. 53.

[39]      Australia Post, Submission 8, p. 41.

[40]      Budget Estimates 2013, Australia Post, Answer to questions on notice, Nos 161, 163.

[41]      Additional Estimates 2013, Australia Post, Answer to question on notice, No. 73.

[42]      Australia Post, Submission 8, p. 40.

[43]      Additional Estimates 2013, Australia Post, Answer to question on notice, No. 85.

[44]      Name Withheld, Submission 113, p. 3.

[45]      Mr Wayne Krause, Submission 42, p. 3.

[46]      Mr Andrew Hirst, LPO Group, Committee Hansard, 6 December 2013, p. 4.

[47]      Mr B Barger, Submission 170, p. 1.

[48]      LPO Group, Submission 65, p. 30.

[49]      Mr Andrew Hirst, LPO Group, Committee Hansard, 6 December 2013, p. 4.

[50]      Confidential Submission 33; see also Mr B Barger, Submission 170, p. 1.

[51]      Mr Andrew Hirst, LPO Group, Committee Hansard, 6 December 2013, pp 4–5.

[52]      Mr Wayne Krause, Submission 42, p. 3.

[53]      POAAL, Submission 9, p. 14.

[54]      See for example, Mr David and Ms Liz Dundovic, Submission 49, p. 2; Name Withheld, Submission 113, p. 5.

[55]      Mr Hamsa Lingam, Submission 81, p. 1.

[56]      Name Withheld, Submission 110, p. 1.

[57]      Mr Peter Hay, Submission 17, p. 1.

[58]      Mrs Angela Cramp, LPO Group, Committee Hansard, 6 December 2013, p. 4; see also LPO Group, Submission 65, p. 31.

[59]      Name Withheld, Submission 25, p. 2.

[60]      Mr Ian Kerr, POAAL, Committee Hansard, 6 December 2013, p. 13.

[61]      Mr Ian Kerr, POAAL, Committee Hansard, 6 December 2013, p. 18.

[62]      Mr Hamsa Lingam, Submission 81, p. 31

[63]      Mr Andrew Hirst, LPO Group, Committee Hansard, 4 March 2014, p. 13.

[64]      Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 97.

[65]      Budget Estimates 2014, Australia Post, Answer to question on notice, No. 181.

[66]      LPO Group, Supplementary Submission 65, p. 4; see also Name Withheld, Submission 22, p. 2.

[67]      Mr Ahmed Fahour, Australia Post, Committee Hansard, 6 December 2013, p. 47.

[68]      Mr Ahmed Fahour, Australia Post, Committee Hansard, 6 December 2013, p. 47.

[69]      Australia Post, Submission 8, p. 51.

[70]      Mrs Christine Corbett, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 36.

[71]      Mr Tony Buskariol, Committee Hansard, 6 December 2013, p. 2.

[72]      LPO Group, Response to Australia Post response to LPO Group evidence, p. 6.

[73]      Mr Ahmed Fahour, Australia Post, Committee Hansard, 17 March 2014, p. 1; see also, Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 109.

[74]      POAAL, Submission 9, p. 17.

[75]      Budget Estimates 2013, Australia Post, Answer to question on notice, No. 165.

[76]      POAAL, Supplementary Submission 9, p. 4.

[77]      Mr Robert Chizzoniti, Submission 91, p. 8.

[78]      Name Withheld, Submission 123, p. 4.

[79]      POAAL, Submission 9, pp 17, 30.

[80]      See for example, Ms Jenny Patroni, Submission 83, p. 6; Mr Russell Benn, Submission 90, p. 6.

[81]      LPO Group, Submission 65, pp 35–36.

[82]      POAAL, Submission 9, pp 15–16.

[83]      Mr Tony Buskariol, LPO Group, Committee Hansard, 6 December 2013, p. 4.

[84]      Mr Robert Chizzoniti, Submission 91, p. 7.

[85]      LPO Agreement, July 2014, Annexure A.

[86]      Mr Andrew Hirst, LPO Group, Committee Hansard, 6 December 2013, p. 8.

[87]      Name Withheld, Submission 32, p. 1.

[88]      Confidential Submission 59.

[89]      LPO Group, Supplementary Submission 65, p. 7.

[90]      LPO Group, Supplementary (No. 3) Submission 65, p. 41.

[91]      LPO Agreement, July 2014, Annexure A.

[92]      Australia Post, Answer to written question on notice, No. 35.

[93]      Name Withheld, Submission 34, p. 3; see also Ms Kylie Hill, Submission 128, p. 2; Name Withheld, Submission 207, p. 3.

[94]      Ms Kylie Hill, Submission 128, p. 2.

[95]      See for example, Mr Bruce Thompson, Submission 47, p. 2.

[96]      POAAL, Submission 9, p. 7.

[97]      Ms Jenny Patroni, Submission 83, p. 6.

[98]      Mr Ian Kerr, POAAL, Committee Hansard, 6 December 2013, p. 25; see also POAAL, Submission 9, p. 30.

[99]      POAAL, Submission 9, p. 7.

[100]    See, for example, Mr Tony Buskariol, Licensed Post Office Group, Committee Hansard, 6 December 2013, pp 5–6;

[101]    Ms Lisa Cooper, Submission 71, p. 2.

[102]    Mr Ahmed Fahour, Australia Post, Committee Hansard, 6 December 2013, p. 37.

[103]    POAAL, Supplementary Submission 9, p. 7.

[104]    Name Withheld, Submission 34, p. 2.

[105]    Name Withheld, Submission 144, p. 1.

[106]    Mr Bruce Thompson, Submission 47, pp 1–2; see also Name Withheld, Submission 40, p. 2; Ms Nicole Swain, Submission 85, p. 2.

[107]    Mr Tony Buskariol, LPO Group, Committee Hansard, 6 December 2013, p. 5.

[108]    Mr Ian Kerr, POAAL, Committee Hansard, 6 December 2013, p. 22.

[109]    See also, Commonwealth Ombudsman, Submission 26, p. 6.

[110]    POAAL, Submission 9, p. 23.

[111]    POAAL, Submission 9, p. 23.

[112]    Mr Ian Kerr, POAAL, Committee Hansard, 6 December 2013, p. 25.

[113]    POAAL, Submission 9, p. 24.

[114]    LPO Group, Supplementary Submission 65, p. 3.

[115]    Mr Ahmed Fahour, Australia Post, Committee Hansard, 6 December 2013, p. 37.

[116]    Mrs Christine Corbett, Australia Post, Committee Hansard, 6 December 2013, p. 44.

[117]    Australia Post, Answer to question on notice, 6 December 2013, No. 2.

[118]    Australia Post, Submission 8, pp 49–50.

[119]    Australia Post, Answer to question on notice, 6 December 2013, No. 2.

[120]    Mr Ahmed Fahour, Australia Post, Committee Hansard, 6 December 2013, p. 38.

[121]    Mr Ahmed Fahour, Australia Post, Estimates Hansard, 19 November 2013, p. 29.

[122]    Mr Ahmed Fahour, Australia Post, Supplementary Estimates Hansard, 19 November 2013, p. 29.

[123]    LPO Group, Supplementary (No. 4) Submission 65, Attachment 1, p. 1.

[124]    Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, pp 80, 82.

[125]    Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 103.

[126]    Mr Ahmed Fahour, Australia Post, Budget Estimates Hansard, 28 May 2014, p. 104.

[127]    LPO Group, Supplementary Submission 65, p. 6.

[128]    See for example, Name Withheld, Submission 25, p. 3; Ms Sioban Whelan, Submission 137, p. 3; Name Withheld, Submission 211, p. 11.

[129]    POAAL, Submission 9, p. 22.

[130]    POAAL, Submission 9, p. 22.

[131]    Australia Post, Submission 8, p. 32.

[132]    Mrs Christine Corbett, Australia Post, Committee Hansard, 6 December 2013, p. 41.

[133]    Mr Ahmed Fahour, Australia Post, Committee Hansard, 6 December 2013, p. 41.

[134]    Mr Murray Neilson, Submission 108, p. 1.

[135]    Mrs Christine Corbett, Australia Post, Additional Estimates Hansard, 25 February 2014, pp 89–90.

[136]    Name Withheld, Supplementary Submission 63, p. 1.

[137]    Mr Paul Marrell, Submission 147, p. 1.

[138]    See also Mr Ahmed Fahour, Australia Post, Committee Hansard, 6 December 2013, p. 41.

[139]    LPO Group, Supplementary Submission 65, p. 7; see also, Mr Chris Campbell, Submission 93, p. 4.

[140]    Mr David and Ms Liz Dundovic, Submission 49, p. 2.

[141]    Heildon Post Office, Submission 174, p. 1.

[142]    Name Withheld, Submission 171, p. 4.

[143]    Mr Anthony Ashcroft, Submission 94, p. 3.

[144]    See for example, Name Withheld, Submission 52, p. 3.

[145]    Australia Post, Submission 8, p. 54.

[146]    Australia Post, Submission 8, p. 41.

Chapter 9 - Mail delivery contracts and franchisees

[1]        POAAL, Submission 9, p. 24; see also, Mr Tom Dancer, Submission 105, p. 8.

[2]        POAAL, Submission 9, p. 24.

[3]        Ms Kathy Whelan and Mr Peter Lee, Submission 130, p. 3.

[4]        POAAL, Submission 9, pp 24–25.

[5]        POAAL, Supplementary Submission 9, p. 11.

[6]        Name Withheld, Submission 88, p. 2.

[7]        POAAL, Supplementary Submission 9, p. 11.

[8]        POAAL, Supplementary Submission 9, pp 12–14.

[9]        POAAL, Supplementary Submission 9, p. 15.

[10]      POAAL, Supplementary (No. 2) Submission 9, p. 5.

[11]      Mrs Christine Corbett, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 134; see also Additional Estimates 2013, Answer to question on notice, No. 81.

[12]      Mr Russell Ramey, Australia Post, Budget Estimates Hansard, 25 May 2011, p. 172.

[13]      Mrs Christine Corbett, Australia Post, Supplementary Estimates Hansard, 18 October 2011, p. 95.

[14]      Mrs Christine Corbett, Australia Post, Additional Estimates Hansard, 14 February 2012, p. 81.

[15]      Mr Ahmed Fahour, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 126.

[16]      Mr Ahmed Fahour, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 133.

[17]      Mr Ahmed Fahour, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 133.

[18]      POAAL, Supplementary (No. 2) Submission 9, p. 2.

[19]      Mr John Christensen, Committee Hansard, 5 August 2014, p. 8; Mr Tim Prest, Submission 197, p. 1.

[20]      Mr Mark Bailey, Committee Hansard, 5 August 2014, p. 6.

[21]      Mr Mark Bailey, Committee Hansard, 5 August 2014, p. 6.

[22]      Mr Mark Bailey, Committee Hansard, 5 August 2014, p. 6.

[23]      Mr Mark Bailey, Committee Hansard, 5 August 2014, p. 9.

Labor Senators' Additional Comments

[1]        Supplementary Budget Estimates 2013, Department of Human Services, Answer to question on notice, No. HS4.

[2]        Additional Budget Estimates 2014, Australia Post, Answer to question on notice, No. 146.

[3]        Mr Ahmed Fahour, Australia Post, Additional Estimates Hansard, 25 February 2014, p. 116.

[4]        CPSU, Submission 4, pp 1-2.