D. User survey questions

1
Please select the option that best describes where you live:
Rural
Regional
City
2
Are you a resident of Australia?
Yes
No
3
Please select the age group to which you belong:
18 and under
19-25
26-34
35-50
51-69
70+
4
How did you hear about e-petitioning the House of Representatives?
Email campaign
Social media
Word of mouth
Community or special interest group
Online news
Other (please specify)
 

IF ANSWER IS SOCIAL MEDIA AT QUESTION 4
5
Please tell us which social media platform you found out about the epetitions system on:
Facebook
Instagram
Twitter
Other (please specify)
 
IF ANSWER IS ONLINE NEWS AT QUESTION 4
6
Please tell us which online news platform you found out about the epetitions system on:
7
When using the e-petitions system did you…
Request a new e-petition
Sign an existing e-petition
Search for or view an existing e-petition
None of the above
IF ANSWER IS NONE OF THE ABOVE AT QUESTION 7
8
Do you have any comment that you would like to make about your experience with the e-petitions system?
9
Please tell us what device you were using to access the e-petitions system:
Personal computer (including laptops and all Apple branded)
Mobile phone
Tablet
Other (please specify)
10
Please tell us what web browser you were using to access the e-petitions system:
Internet Explorer
Google
Google Chrome
Safari
Mozilla Firefox
Android Browser
Microsoft Edge
Other (please specify)
 
IF ANSWER IS MOBILE PHONE OR TABLET AT QUESTION 9
11
What is the operating system of the device you used when accessing the e-petitions system?
Android
iOS (Apple)
I don’t know
Other (please specify)
12
How would you rate the overall accessibility of the e-petitions system on this device?
Excellent
Good
OK
Bad
Really bad
13
Do you have any comments about accessing the e-petitions system on this device?
 

IF ANSWER IS REQUEST A NEW E-PETITION AT QUESTION 7
14
When preparing your petition, how useful did you find the suggested text in guiding you to complete the fields correctly and to meet the petition requirements?
Very useful
Somewhat useful
Not very useful
Totally useless
15
Do you have any comments about the suggested text?
16
How easily were you able to navigate through the required fields on each page when preparing your petition?
Very easily
Easily
With some difficulty
With great difficulty
17
Do you have any comments about navigating through the required fields?
18
How easy was it for you to verify your email address and submit your petition?
Very easily
Easily
With some difficulty
With great difficulty
19
Do you have any comments about the email verification process?
 
IF ANSWER IS SIGN AN EXISTING E-PETITION AT QUESTION 7
20
When signing a petition, did you find that the webpages were easy to navigate?
Yes
Somewhat
Not really
No
21
Do you have any comments about navigating these webpages?
22
How easy was it for you to verify your email address and submit your signature?
Very easily
Easily
With some difficulty
With great difficulty
23
Do you have any comments about the email verification process?
 
IF ANSWER IS SEARCH FOR OR VIEW AN EXISTING E-PETITION AT QUESTION 7
24
Was the petition that you viewed or searched for easy to find on the webpages?
Yes
Somewhat
Not really
No
25
Were you able to view and navigate the petitions easily on the webpages?
Yes
Somewhat
Not really
No
26
Do you have any comments about searching or viewing an e-petition?
27
Have you used any other online petitioning system before to create, view or sign a petition?
Yes
No
 
IF ANSWER IS YES AT QUESTION 27
28
How does this online petitioning system compare with the House of Representatives e-petitioning system?
Better than
About the same
Worse than
29
Do you have any further comment about how you compare the House of Representatives e-petitioning system to other e-petitioning systems that you have used?
30
Was this your first time using the e-petitions system?
Yes
No
31
Do you have any further comment about the House of Representatives epetitioning system?

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