House of Representatives Committees

| Parliamentary Joint Committee of Public Accounts and Audit

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Report 434: Annual Public Hearing with the Commissioner of Taxation – 2012

20 December 2012

© Commonwealth of Australia 2012

ISBN 978-0-642-79814-5 (Printed version)
ISBN 978-0-642-79815-2 (HTML version)

View the report as a single document - (PDF 397KB)


View the report as separate downloadable parts:

Preliminary pages (PDF 104KB)
 
Chapter 1 Introduction (PDF 44KB)

Background
The Committee’s report

 
Chapter 2 Theme 1 – Service Standards (PDF 103KB)

Complaint handling
Complaints to Ombudsman at a 10 year high
Ombudsman ‘one last chance’ referrals
Direct contact with taxpayers
Call centre response times
Service standards during tax time 2012
Communicating in plain English
Committee Comment

 
Chapter 3 Theme 2 – Compliance (PDF 126KB)

Debt recovery and the global financial crisis
Small business services
Small business benchmarking
The ATO’s philosophical approach to supporting small business
Simplifying lodgement for small business
The small business commissioner
Training for small businesses
ATO online resources
The ATO and social media
Committee Comment

 
Chapter 4 Theme 3 – Policy Development (PDF 143KB)

Superannuation administration
Foreign investment and revenue leakage
The tax gap
Methodologies to measure the tax gap
Private rulings
The ATO’s role in shaping legislation
Government Response to Recommendation 2 of JCPAA Report 426
Committee Comment

 
Chapter 5 Theme 4 – External Scrutiny (PDF 99KB)

General
Inspector-General of Taxation
Forward work program
Australian National Audit Office
Recent reviews
Commonwealth Ombudsman
Committee Comment

 
Appendix A – Submissions (PDF 28KB)
 
Appendix B – Public Hearing (PDF 49KB)

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