Chapter 7 Future of remote community stores
The national licensing proposal
In July 2009, the Council of Australian Governments (COAG) agreed to
consider national licensing of remote community stores as a core commitment to close
the gap on health between Indigenous and other Australians.
The Government announced that the policy proposal would be developed by
the COAG Reform Working Group on Indigenous Reform and would be considered as
part of COAG’s plan for a national food security strategy for report late in
The licensing of community stores was introduced in the Northern
Territory to facilitate the introduction of income management under the Northern
Territory Emergency Response (NTER). A second purpose was to ensure that approved
stores in the Northern Territory were offering a reasonable range and quality
of groceries and consumer items.
Under the Government’s policy all stores in NTER ‘prescribed areas’, covering
73 remote communities, associated communities and town camps, would be licensed
to participate in the income management regime.
In 2007 Outback Stores was funded to ensure licensed stores were
operational to provide fresh food to income managed participants in prescribed
areas. On 13 October 2008 the Government
committed to the continuance of the NTER with income management as a
fundamental element on the basis of its demonstrated benefits to women and
During 2009, the agenda for legislation reform progressed with proposals
for amendment of the Northern Territory National Emergency Response Act 2007
(NTER Act), released in the discussion paper Future Directions for the
Northern Territory Emergency Response (2009). Key reforms included:
n a redesign of
licensing assessment criteria with a focus on store manager character, nutrition
focus, store operation, retail and financial practices,
n proposals for
Government to require that a new store manager be appointed if the store is
operating at poor standard or without a licensed operator,
n Government decisions
on licensing to be reviewable by the Administrative Appeals Tribunal, and
n a revocation of Government’s
power to compulsorily acquire stores under the Act.
NTER store licensing definitions and requirements
Part 7 of the NTER Act sets out the definitions for community store
licensing, defining that ‘one of the main purposes of the business is the
provision of grocery items and drinks’ and excluding roadhouses and businesses
which operate solely as takeaway or fast food shops.
Under subsection 123 (4) the Minister may also specify businesses not
applicable for the purposes of the Act. 
To achieve a licence the store is assessed on requirements that:
n it must be able to
administer income management,
n it must offer a
reasonable range and quality of groceries and consumables, and
n it is managed and
governed soundly and has sound financial structures and practices.
To be assessable the store must also be located in a prescribed area, or
other areas identified in the Act. Under subsection 125(2) the Minister has
discretion to specify additional assessable matters.
Licences are issued for 12 months, or sometimes less if stores are not
considered stable. The licence can be issued to a single store operator, or a
joint licence may be issued with the store owners if they have particular input
into the store operations. A separate category of licence, a corporate licence,
can be issued to a management consultancy like Outback Stores or a regional
corporate like the Arnhem Land Progress Aboriginal Corporation (ALPA) to manage
On 20 July 2009 there were 86 community stores licensed and participating
in income management in the Northern Territory. Of these, 27 stores are under
corporate licences issued to Outback Stores and ALPA. Fifteen per cent of
stores licensed are not Indigenous owned.
Evaluations and assessments of licensing
Government statements have indicated that the proposal for a nationally
consistent licensing scheme, as agreed to by COAG, is to be advanced on the
basis of substantial benefits achieved under the NTER licensing system,
including wider access to nutritious food and families’ increased purchasing of
In October 2008, the NTER Review Board provided an independent
assessment of the first 12 months of the NTER and did not find that licensing
had advanced store standards significantly. Instead there was wide variability,
with high prices, limited range, and poor quality noted.
Government assessments of the NTER are based on three ‘post licensing’
surveys conducted with store managers over the first eighteen months of the
NTER (2007–09). Overall the outcomes of these reviews indicated positive
results for health with increased purchasing of healthy foods. However, final surveys also indicated no
improvement in affordability of food items, particularly fresh healthy foods,
and no decrease in nicotine sales.
As noted earlier in the report, Menzies School of Health analysis of
early Remote Indigenous Stores and Takeaways Project (RIST) data, which
provided a breakdown of actual sales, did not support the finding of increased fresh
food sales. Instead sales of whitegoods and non-food items had increased but
there was no change in (low) fruit and vegetables and (high) nicotine sales.
There was mixed confirmation of these results in the inquiry. While overall
sales increases were reported, some store operators attributed these to sale
spikes under Government bonuses and stimulus packages delivered during the NTER
In relation to pricing, the Committee notes that Northern Territory
Market Basket surveys for 2007–08 and Central Land Council (CLC) surveys over
the same period respectively found that prices had decreased at community
stores, and by contrast that they had increased since licensing was introduced.
The CLC considered that other factors such as fuel prices may have influenced
this outcome and that this merited a review of pricing issues generally.
The range and significance of unintended consequences reported by the Commonwealth
Ombudsman also suggested the need for more caution and review before regulatory
change. In 2007 the Commonwealth Ombudsman set up an Indigenous Unit to handle
complaints under the NTER. Its summary of some 600 of these complaints revealed:
n failure to gain a
licence meant that people had to travel long distances to shop at another
location, sometimes by air and often by taxi at great expense,
n lengthy timeframes to
licence stores meant that Income Managed funds could not be accessed leading to
loss of business and significant disadvantage to community residents,
n a reported loss of community
control of the store to the Australian Government and Outback Stores under
licensing arrangements, and
n closure of stores due
to inability or unwillingness to process Income Management, with associated
workload and lack of compensation for this.
Given the range of impacts, the Ombudsman recommended that Government
should ensure that any proposed changes to the model of community stores
acknowledges Indigenous expectations for their stores and be conducted in a
spirit of genuine consultation and community engagement.
The Committee notes that, overall, most of the unintended consequences
reported under NTER are associated with both the process of licensing and the
consequences of income management, which are referred to interchangeably in the
FaHCSIA evaluations and ministerial statements about the advantages of
There was strong support for national licensing among a range of
stakeholders who saw that the system could provide better health outcomes,
stronger accountability and more transparent store operations. Positive
responses to Outback Stores, which entered communities as a licensed provider
of income management, reported improved food supply and in some instances,
greater confidence in the store:
From the day Outback Stores took over there was vast
improvement and we felt secure in the fact store managers had to answer to
someone. For too long stores in communities relied on the honesty of people who
came into communities for one reason only and that was to make money. Just like
stations where business no longer relies solely on cattle etc now they rely on
the stations store.
A key recommendation for the extension of store licensing nationally was
to raise the standards of stores, providing a benchmark for store management
standards and store operation.
John Smith, owner of Island and Cape, a private consultancy running
stores in Cape York and the Torres Strait, saw that a national licensing scheme
would open opportunities in a market otherwise dominated by Queensland government
run or the Islanders Board of Industry and Service (IBIS) stores:
Anywhere you have private enterprise, there needs to be some
guidelines. It must meet certain standards, whether they be about food
security, employment or a wide range of other issues. As much as Island and
Cape try to do the right thing, we suffer a lot from the wrongdoings of
previous private enterprise.
However, a number of submitters took the position that holding a licence
was of secondary importance to the process of getting one: that is, under
FaHCSIA’s provision of external accounting and auditing during the assessment
period. For this group, additional auditing assistance and advice was a preferred
alternative to licensing; effectively a ‘bottom up’ approach to capacity
building among existing community stores.
Maningrida Progress Association (MPA) General Manager Bill Young, for
example, considered that an annual licensing process was no replacement for Financial
Officer Jimmy Tan’s rigorous daily and monthly internal audits. While ‘not a
silver bullet’, such audits would protect stores against the carpetbaggers
circulating in Central Australian communities and Top End communities.
As administrators of stores which had licences revoked by FaHCSIA,
Meertens Chartered Accountants were also not confident that licensing in itself
was any guarantee of a store’s financial viability.
The Committee notes the conflation of outcomes under the introduction of
licensing with income management and considers that Government should engage in
further consultation with Aboriginal communities about the future of their
stores and conduct more rigorous data assessment in advance of a national
As a step toward this, the Committee commends the consultation process
conducted throughout the year over the Future Directions for the Northern
Territory Emergency Response discussion paper. This paper proposed key community
store licensing reforms, among others to be made to the NTER establishing
The Committee otherwise holds the view that an evaluation of income
management is not within the scope of this inquiry into remote community stores
and considers that any national licensing proposal should concentrate on
raising standards in the operation of stores which can be covered under a
The licensing process
The Committee notes that the licensing process is rigorous and can be
lengthy, with licences taking between five months and a year to be processed.
FaHCSIA advised that while an average licence may have 13 conditions
attached these may number up to thirty. Assessors will at minimum conduct an annual
visit but up to six visits may result if licensing conditions are to be met. At
the end of the twelve month licensing period a new licence must be applied for.
Licensing involves an intensive process of monitoring and assessment,
especially if stores do not immediately meet licensing criteria. FaHCSIA’s
Director of Community Stores Licensing, Laura Toyne, advised that this is a
constructive process for stores:
Such a regime brings transparency to the operations of
stores. We can identify problems in the operation of stores and solutions that
might work for that particular store and that particular community to fix those
problems that have been found.
Stanton’s International, which was appointed by FaHCSIA to conduct
assessments in the early days of the NTER, confirmed this reporting that remote
store managers often have limited business knowledge and training and benefited
from Stanton’s intensive assistance to get their stores ready for income management
For stores with well developed financial management mechanisms in place
the process went smoothly. Selwyn Kloeden of Finke River Mission advised:
The FAHSCIA licensing audit was carried out last week of
January and we received excellent comments about overall management and
accounting. I personally do not find this regulation intrusive and welcome any
activity to ensure quality service and positive outcomes for the locals.
In addition to meeting food supply and storage standards, stores had to
demonstrate technical capacity and probity in administration of the recipient’s
managed funds. While FaHCSIA provided financial assistance for this,
some witnesses considered the compliance burden and costs were significant
impositions on store managers and store operating budgets.
Large stores like that run by MPA in Maningrida commented on the
inefficiencies and costs associated with the NTER’s rapid implementation of
income management, followed by the shift to the more flexible Basics Card
issued by Centrelink. MPA estimated it had cost $150 000 to install the income management
system alone. 
Smaller community run stores and private operators considered the
ongoing costs of keeping a licence could put their business at risk, contrary
to the policy intentions to ensure viable community stores. As one store
operator advised, the process involved a great amount of paper work—a fortune
in staples—in an already heavy work schedule.
On this basis, Andy McGaw, Chief Executive Officer of Djarindjin
Aboriginal Corporation, the Dampier Peninsula WA, rejected the idea of a
national licensing system, considering the process would increase bureaucracy,
may not improve store standards but could drive up costs in the community’s
owner operated store.
Under corporate licences ALPA and Outback Stores are not subject to
regular individual store assessment on the basis that a corporate entity can
demonstrate a consistent methodology in management and operation of multiple
stores. Mark Hutchings, Manager,
Bawinanga Aboriginal Corporation (BAC) Barlmarrk Supermarket in Maningrida
considered this burdened the single operator disproportionately and asked for a
‘level playing field’ for store operators. He also reported that FaHCSIA requires
a three full years of documentation on each inspection visit for price
A number of criticisms were raised regarding stores being refused licences
or being subject to delays which had adversely affected businesses.
The Committee is not in a position to comment on these individual cases but it considers
that any licensing or registration regime must take into account the diversity
of communities and be able to assess businesses on their operations and the delivery
of services rather than business structures.
The Committee is advised that FaHCSIA has commissioned a consultant to
determine the financial costs of participating in licensing to stores, with a report
due at the end of August 2009. At the time of writing
the report was not available.
The Committee also notes calls for store committees to be empowered by
more direct engagement in the licensing process. At present, licences are
usually issued to the store operator, which may include an accountant in larger
operations. However, there is also potential for joint licence holder arrangements.
FaHCSIA advised that a chairperson of the store owner body or store committee
may be involved depending on their capacity, and if they have day-to-day
management or significant decision making responsibilities in the store.
Fred Hollows Foundation saw the need for additional professional
assistance to ensure that store committees are better able to undertake
director decision-making, such as choosing the appropriate management model for
their community store.
The Central Land Council agreed that this is needed, recommending that
all stores should have independent advice before entering into a contract with
Outback Stores or any other manager or consultancy:
It is difficult to see how store committees can maintain
their obligations under their contract with Outback Stores, and increase their
knowledge and awareness of store practices, without some form of external
assistance. In our view, it would be preferable that external assistance would
come from a body other than Outback Stores (as the role of the store committee
is to keep a check on Outback Stores).
The main purpose of the licensing system is to monitor those stores that
supply substandard food and are afflicted by poor management that puts food
security at risk.
It was clear during the inquiry that most Indigenous communities want
their own store irrespective of the challenges. To achieve this some may run co-operatives
or small shopfronts that provide a more limited or selective range of stock.
Other stores may act as a hub for supply to a network of ‘homeland’ communities,
small clan or family based groups, by running bush order or bush delivery
services. This is described as the hub and spoke model of supply.
The Committee was therefore concerned by some evidence that the rigidity
of the definitions and assessment conditions applied under the NTER Act are
causing problems for some of the less conventional but most innovative
community run initiatives in the Northern Territory.
At hearings in Darwin, John Greatorex, an expert in Yolngu language and
culture, reported on the impact the licensing regime had on the community owned
and run co-op store at Mapuru, a small remote community in North East Arnhem
Land. Mapuru Co-op was set up
in 2002 by community members to provide essential goods, provide employment and
promote understanding of English and financial literacy in the community. The
store was entirely community owned, run and staffed and had a healthy food
policy in contrast to shops in nearby towns. In 2005 the Co‑op won a
National Heart Foundation Award for small rural and rural remote initiatives.
Mr Greatorex advised that the introduction of income management in 2007
had effectively closed the store. Since that time a number of families had
relocated to Galiwin’ku (Elcho Island) while others had to charter planes to
shop there. The impact was greatest on the elderly.
At the time of the hearing Mapuru Co-op was being assessed by FaHCSIA for
licensing and a decision was pending. Mr Greatorex was of the view that the
Co-op store would not comply:
They do not qualify for that because they do not stock much
of the fruit and vegetables. They do not stock lamb chops, T-bone steaks or
things like that. It is virtually impossible for them to get frozen goods
because of the time delays in travel. Also, they have made an active decision
that it is much better for them to be hunting—that is, active on
country—fishing, shooting a kangaroo or a wallaby or collecting shellfish and
other things in the mangroves nearby than purchasing from the co-op. That has
been an active decision.
In some remote communities small population size, seasonal population
shifts, or clan dispersal, means a community cannot support a store. In these
situations the hub and spoke model and bush delivery services can support food
The Committee notes that a hub and spoke, or bush delivery system, is
currently run by the BAC in Maningrida. This service offers outstation
customers food and other goods at the same price as in town and there are no
fees associated with this service. Goods can be purchased using Income Management
or Basics Card under the licence held by BAC, and these are then delivered out
to communities free of charge. 
Similarly, the Laynhapuy Homelands Association was developing a
franchised system for delivery to homeland communities.
FaHCSIA indicated obstacles may be encountered for these types of proposals
which are difficult to classify under the legislation. However, it also advised
that these business models are not necessarily excluded.
One of the strongest messages to this inquiry was that whatever
regulatory arrangements are imposed, they must be flexible enough to allow for
diversity of store models to not only survive but to thrive.
Tania McLeod, Senior Coordinator—Governance, Fred Hollows Foundation,
emphasised that the best way to do this is to ensure that the requirements are
not too prescriptive:
The more complicated it is, the more people will walk away
because they are a bit confused. Keeping it simple and going across the major
points that you need to know to run the store and to evaluate should be the
best way to go.
Others suggested that the best licensing process for stores should also
take into account the essential questions for governance in community stores:
'Who owns the store?' and 'What is the purpose of the store?’
This would require a greater recognition of the cultural context of community
needs in running its store, including its vision for the health and well-being of
Currently the system is not structured to take into account these
factors. FaHCSIA advised:
The specific cultural aspects are not taken into account in
terms of licensing because that is very much about the quality and range of
food in the stores and standards of governance and that there are appropriate
retail and financial accountability arrangements in place.
A licence for health
As outlined above, the Government’s final review of community stores
post-licensing in 2009 identified a wide range of benefits accruing to
communities and to stores under the licensing regime, including improved ratios
of fresh fruit vegetable availability and consumption, increased expenditure on
whitegoods and clothing, decreased tobacco consumption and less incidence of
Despite reservations outlined, a range of nutritionists and regional
health experts supported the introduction of national licensing regime. The
Menzies School of Health, for instance, maintained that a national licensing
scheme would have real merit to address non-competitive markets and promote
consumer protection in remote communities.
Fred Hollows Foundation saw the potential to put in place a framework to
ensure that good practices are in place in stores, regardless of the store
model. It noted that licensing of community stores under the NTER had
foreshadowed this potential, but emphasised: ‘The purpose of the licensing is
to ensure there is food security rather than facilitating income management’.
The Foundation recommended that resources should be dedicated to assisting communities
to improve their store to meet and exceed these minimum standards, within an
There was also strong support for requiring that stores provide a core
range of healthy foods under licensing. The Heart Foundation suggested
this should be based on the Heart Foundation Buyer’s Guide for managers of
remote Indigenous stores and takeaways. It also considered that any store
licensing system and/or funding arrangement should be dependent on compliance
with a minimum core range.
The Public Health Association referred to the 2008 National Nutrition
Networks Conference Australia recommendation that, as part of a program for
food security, government should focus on ‘promoting the value of traditional
food systems and ensuring community consultation and nutrition expertise is
sought in key aspects of store licensing for remote communities’.
The Committee considers that there is potential to build ownership and
develop the skills of store committee members by engaging them more directly in
the management of their stores under the licensing system.
The Committee considers that any licence should have formal recognition
of Indigenous ownership of the store. The licence should be issued to the
Indigenous Corporation which owns the land on which the store is based, usually
representatives on the store committee, or the owners should be engaged in a
joint licence. This will ensure greater continuity when store managers leave
but also engender greater community responsibility for and commitment to the
sustainability of the store.
During the inquiry FaHCSIA advised that a licence may have more than
thirty conditions attached. The Committee questions the need for this degree of
prescription and cautions against making the process and administration unduly
onerous for the store.
The Committee is also concerned that at times the licensing criteria may
be too prescriptive and should support rather than exclude well functioning
Indigenous business models that provide benefits within Aboriginal cultural
frameworks. Government policy should not restrict the entrepreneurial flair of
communities or individuals, but rather seek to provide safeguards to ensure the
continuance of successful and innovative models.
The Committee recommends that FaHCSIA develop clear and simple licensing
assessment criteria to ensure that the model can accommodate the full range of
community owned and run store models. Written explanation of these criteria, in
pamphlet or poster form, should be provided to stores in advance of processing
to facilitate compliance.
Additionally, the Committee notes that the Minister for Families and
Community Services and Indigenous Affairs has some flexibility in specification
of stores and assessment criteria for the purpose of licensing.
The Committee considers that the Minister should give consideration to
exemption of store and food supply models which have clear community benefit
but do not meet the licensing requirements for community store.
The Committee also considers that licence refusal processes should be
more transparent. While the referral of a Government decision on a licence to
the Administrative Appeals Tribunal, as proposed under NTER legislation
reforms, will provide a remedy, the Committee remains concerned that community
owned and run stores would carry a significant burden in pursuing a matter.
The Committee holds the view that any regulatory arrangement applying to
store managers must take into account the dual obligations to provide healthy
produce at a good price and to run a viable business. The Committee considers
that the licensing of stores can be a tool to support this.
In particular, as discussed earlier, the Committee sees merit in
proposals that all remote community stores should be required to display
pricing, promote healthy food consumption by using appropriate display
techniques, and cross-subsidising healthy product in stores. But equally the
Committee recognises that the imposition of a mandatory requirement for cross-subsidising
healthy products, as desirable as it is, may impose an insurmountable burden
for some stores.
The Committee therefore concludes that a licensing regime that focuses
on ensuring that stores have a good range of fresh produce and have competent
and honest managers in place provides the best assurance. To enable the widest
range of store models to meet Indigenous needs, these criteria must be widely
interpreted with a focus on fresh foods, quality and price.
The Committee considers that the licensing of stores under the NTER has
provided advantages to communities, governments and to stores and provides a
means to better manage challenges to food security in remote communities.
If a national licensing scheme is to be introduced across Australia, the
Committee urges the Australian Government to take a number of factors into
account, including concerns raised about the licensing process, governance
structures, healthy store policies, and eligibility.
The Committee recommends that, if the Australian Government
proceeds with the proposal for a national licensing regime for remote
community stores, the following should be taken into account:
processes to apply for and maintain a licence should be streamlined and easily
complied with by Indigenous corporations, store committees and managers,
should be a well-defined procedure to appeal any decision to refuse a licence,
such as through the Administrative Appeals Tribunal, and a refusal should
also consider the interim and longer term impacts it may have on a remote
community’s food supply security,
definition of a community store should be sufficiently flexible to encompass
bush delivery, hub and spoke operations and other food supply models which
offer economic and health benefits to communities,
assessment should be undertaken in a timely manner,
should be issued either to store owners, or jointly to store owners and store
qualifications and accreditation should apply to store managers,
should include a requirement for a healthy store policy and to display
should be subject to a review to ensure it is not providing unfair advantages
to corporately managed stores over individual and community stores.
An assessment of Outback Stores
As part of the terms of reference for this inquiry the Committee has
considered the effectiveness of the Outback Stores model for remote community
The Committee received a submission from Outback Stores and took
evidence on two occasions from the then Chief Executive Officer of Outback
Stores, John Kop. During the Committee’s
inspection tour of remote community stores in the Northern Territory, it also
visited two stores that were managed by Outback Stores. These stores were
located in Jilkminggan and Bulman.
In its submission FaHCSIA commented on the purpose of Outback Stores and
the funds that were allocated to Indigenous Business Australia (IBA) for the
specific funding of Outback Stores.
Outback Stores (OBS) is a non-government enterprise that was
established by the Australian Government in 2006 to improve the commercial
viability of remote community stores; provide a better range of affordable
healthy foods; provide consistency in delivering and supplying quality
products; increase local employment opportunities for Indigenous workers; and
establish more efficient and reliable stores.
Indigenous Business Australia has received a total of $77
million in funding for OBS. Of this funding, $48 million was provided in the
2006-07 Commonwealth Budget for the management of viable community stores
nationally, and $29.1 million was provided as part of the NTER for both viable
and not potentially viable stores in the Northern Territory.
At hearings in August 2009, FaHCSIA advised that Outback Stores had been
‘reasonably successful’ in its role in having established 27 stores. It also
considered that the model has proven it has the potential to be national
provider: ‘A network such as Outback Stores gives a sustainable platform for
[food security] to be delivered in remote Australia’.
In submissions to the Committee, however, Outback Stores indicated that
that its cost model will not presently cover Northern Territory needs:
A stable population of 150 - 200 people is required to run a
commercially viable store where all its operating costs can be recovered from
reasonable selling prices. We are currently operating unviable stores in seven
small communities of fewer than 150 people where we are supporting other
government initiatives and we are contributing up to $160,000 a year per store
to cover the operating losses. We have funding to cover 10 unviable stores in
the Northern Territory until 2011. We estimate there are 3000 people living in
20 small communities.
Meertens Chartered Accountants confirmed from experience at Mimili that
Outback Stores is not currently sustainable. Its management fees are often
unpaid, meaning it pays its suppliers but not itself. However, Managing Partner
Austin Taylor considered the model valid as it provided food security and other
benefits to the communities involved.
In effect the success of Outback Stores as a model depends on what the
criteria for success is judged to be.
Outback Stores’ food security role was generally supported in evidence,
on the basis that circumstances in remote communities merit subsidisation.
Desert Knowledge CRC, among others, saw that Outback Stores has a ‘comparative
advantage and a reason’ (as a government funded entity) ‘to get into areas
where market failure exists’.
A combination of the evidence drawn from submissions and public hearings
demonstrated that overall Outback Stores were contributing positively to the
management of remote community stores to which they had been invited in to
manage. However the Committee did receive evidence remarking on discontent with
the operations of Outback Stores. The range of evidence is summarised below.
It should also be noted that some submissions commented that it was too
early to give a fair appraisal of the Outback Stores model:
…given the short timeframe in which it has been operating, it
would be prudent to allow some time to prove the model and to have an
independent evaluation conducted.
A majority of health sector stakeholders supported the Outback Stores
model to some extent. This can partly be attributed to Outback Stores focus on
improving nutritional outcomes by way of encouraging healthy food sales. Some
of the strategies to promote healthy food choices include in-store promotion of
fruit and vegetables, low margins on fresh fruit and vegetables and the
involvement of a nutritionist working with the remote community store.
The Fred Hollows Foundation commented that the nutrition policy and
nutrition expertise that is built into the structure and philosophy of Outback
Stores ‘certainly has benefits in relation to access to healthy foods’.
Joanne Cox prepared a submission on behalf of the Palyalatju Maparnpa
Health Committee and made the following comments in relation to Outback Stores:
Comments from community residents and agency workers suggest
that the OBS [Outback Stores]model has improved the variety and quality of
healthy food items available at the store over the past 12 months OBS have been
in management. Other improvements include the introduction of pricing on the
shelves, improvements in the quality of take-away meals and the reduction in
costs of several healthy food and drinks.
Anna Godden, a community member of Jilkminggan, commented on the
improvements that have come to Jilkminggan since Outback Stores signed on to
manage the store in July 2008:
The general consensus in Jilkminggan is that the variety of
everything in the shop is much better than previously. The quality and prices
of the fruit and vegetables especially is of a high and most satisfactory
standard, and there are now 5 aboriginal employees in the shop.
The Committee received other submissions from communities happy to have
a good food supply under Outback Stores. Tanya Luckey, Yaatitjiti store
committee Chairperson at Imanpa, stated that she ‘would like to see Outback
Stores manage all community stores around our area’, and considered that
regionally consistent prices would keep business for Imanpa store, and produce
ALPA also expressed support for the Outback Stores model, which it
considered offered choice to the consumer. ALPA Chief Executive Alastair King
advised that ALPA works closely with Outback Stores under a Memorandum of
Understanding, and together the models offered a way out of the boom and bust
cycles that afflict stand alone stores.
Some of the evidence received by the Committee highlighted negative
impacts that Outback Stores have had on some remote communities.
The Fred Hollows Foundation expressed a number of concerns about the
Outback Stores model in its submission. Firstly, it considered that a greater
emphasis needs to be placed on the health and well-being functions of the
store, such as stocking of healthy foods and supporting community nutrition
Secondly, the submission stated that the model disempowers community
store committees, as Outback Stores removes their decision‑making role over
store management practices. The Foundation suggested that it is both ironic and
unfair that store committees must sign over control to Outback Stores but must
still bear full financial responsibility if the store operations fail.
Thirdly, the Foundation was concerned about the future of unviable
stores. This was emphasised in the following comment:
A number of "commercially unviable" stores have
been established and are managed by Outback Stores with funding from the NTER.
However, should external funding be withdrawn from those stores, it would not
be viable for Outback Stores to remain in those communities and those
communities are at risk of have no food supply without alternative models being
considered. Policies and plans must be developed now to address the longer-term
sustainability of these stores.
The Palyalatju Maparnpa Health Committee advised that the introduction
of Outback Stores to its region had adversely affected neighbouring community
stores. It stated:
The poor consultation process between OBS and the other
community run stores in the Kutjungka resulted in a change of freight company
which resulted in a reduction in delivery of food from a weekly service to each
of the community stores to a fortnightly delivery.
Kadar Pearson and Partners (KPP), a Broome-based business working across
the Kimberley, expressed concerns about a lack of transparency under Outback
Stores management. The submission highlighted the tensions between Outback
Stores’ health objectives and the broader commercial role of the store as the
economic hub of the community. KKP recommended that government funded Outback
Stores should be required to operate more transparently, and training be
offered to ensure the community’s capacity to monitor contractual agreements
with the store group.
A number of Aboriginal community members, otherwise satisfied with
having a viable store and secure food supply, worried that government funding
would cease or were uncertain about their future control of the stores. Still
other community owned and run stores feared or experienced pressure to ‘invite’
Outback Stores in or failed to be licensed.
At hearings FaHCSIA discounted these concerns, and those about
competition issues under Outback Stores, noting that communities enter a
contract with Outback Stores voluntarily.
A small category of stores experienced direct competition from Outback
Stores as the licensed store because they were located in or near prescribed
areas in the Northern Territory. Professor Jon Altman confirmed that in
situations where there was a mix of licensed and unlicensed stores, competitive
neutrality failed. In Yuendumu, for example, the community controlled store had
suffered a significant turnover decline as income management directed buyers to
use the Outback Store. In this situation,
licensing created a distortion which gave the government funded Outback Stores
a commercial advantage over existing stores that are unlicensed. 
Proposals that Outback Stores would move from Indigenous Business
Australia (IBA) ownership to FaHCSIA in the near future intensified concerns
about this. At hearings, FaHCSIA reassured
the Committee that the food security and commercial management arms of Outback
Stores would be rigidly fire walled between department agencies in Darwin and
Canberra with ’very clear protocols’ for separate governance of licensing, food
security policy and Outback Stores management.
The current owner of Outback Stores, IBA, nevertheless expressed
concerns that the shift to FaHCSIA would marginalise Indigenous direction of
the model at board level, with a serious impact on the strategic direction and
running of the stores as vehicles for economic and social empowerment of
Indigenous communities. It considered
however that the transferral to FaHCSIA would allow a better alignment of
Outback Stores’ policy with the government’s social policy objectives.
The Committee has evaluated the effectiveness of the current operations
of Outback Stores and the response of many communities where Outback Stores are
located. The Committee inspected both the Jilkminggan and Bulman stores,
managed by Outback Stores, which were operating well during the Committee’s
visit to stores in remote communities in the Northern Territory.
The Committee is satisfied that Outback Stores is able to increase
access to a greater range of groceries, including fresh produce, in remote
community stores. Therefore the potential improvements to health outcomes are
recognised by the Committee.
The Committee also sees great merit in the training that Outback Stores
provides for local Indigenous people in the area of retail management and good
governance. This is an effective way of increasing capacity building for
The Committee notes the transition of Outback Stores from IBA to FaHCSIA
raises concerns about potential loss of Indigenous direction in the future
operation of the model. The Committee supports Indigenous representation on the
Outback Stores Board.
The Committee recommends that the Australian Government require
that membership of the Outback Stores board include Indigenous
The Committee has some concerns regarding the operation of Outback
Stores. Firstly, the Committee is aware that Outback Stores appropriated $48.1
million to establish the company in 2006–07. This funding was provided for a
four year period after which it was intended that the model would break even
and would be self-sustaining.
The Committee is aware that Outback Stores is currently only managing 27
stores. It was expected that Outback Stores would be managing approximately 40
stores by the fourth year of operation. Initial estimations of the Outback Store
model considered that the uptake of stores would be much greater. The Committee
also understands that a number of stores which are currently being managed by
Outback Stores are not commercially viable.
Clearly Outback Stores is not meeting the targets it originally
established and it is difficult to envisage it becoming self-sustaining in the
next few years, unless it does so by withdrawing from unviable stores and
leaving these communities with no dependable food supply. Obviously this is not
an option and the Committee is not critical of Outback Stores’ overall
performance to date.
The Committee has determined that there is a significant variance
between the business task Outback Stores was established to fulfil, and the
needs of food security which it is currently meeting. The Committee concludes
that the issue is one of clarity of purpose for the Outback Stores group, and
that the policy objectives behind Outback Stores should be adjusted to reflect
the role it is currently fulfilling.
In short, from the volume of evidence received, the first hand
assessment of a range of store models, and the anecdotal stories from many
different communities, the Committee makes the following comments regarding the
future purpose and role of the Outback Stores group.
Firstly, the Outback Stores model offers a successful store management
option for communities. In the long term operation of its stores it should be
self-sustaining and stores should aim to be commercially viable and return any
profits to the community in which they are located. A number of the
recommendations set out in this report, such as efficiencies in supply chain
logistics and accountable governance structures, will contribute to this. As
with any small business, the first years of operation are unlikely to yield
profits and some operating losses may be expected as infrastructure, business
systems and training are established.
Outback Stores should continue to operate with the expectation that it
will expand its number of viable stores and be available for those communities
who wish to choose this store management model. The Committee recognises that
there are also other store models which are working successfully in different
areas of Australia and communities should always have the choice of a
management model. Additionally care must be taken that Outback Stores, as a
government supported enterprise, does not skew competition or create a
monopoly. These issues have also been raised by the Committee in its
recommendation relating to possible licensing and FaHCSIA’s oversight of
In addition, there are a number of community stores which are currently
being managed by Outback Stores, some of which are currently unviable and may
not have the capacity (due to size of a community or location) to become
commercially viable in the future. The Australian Government has a serious
responsibility to ensure not just food security, but the regular and secure
provision of healthy food options to these communities year round.
This government responsibility will at times be inconsistent with the
commercial responsibility of Outback Stores. However Outback Stores is well
placed to be the delivery arm of this government responsibility while
alternative models for community food delivery, such as the hub and spoke
systems or regional clusters, are investigated.
These alternative models to ensure food security and the viability of
these delivery models can only be negotiated with the community as it is the
community who will assume long term responsibility for their own food
management. The aim of any such interim assistance should be to establish
community ownership and governance of a sustainable and well functioning
delivery model that positively contributes to the health of its community.
The provision of interim store services to ensure continued food
security should not be considered part of the business arm of Outback Stores.
Rather, through a contractual arrangement with FaHCSIA, Outback Stores should
be provided top-up funding on a case by case basis in order to maintain a store
service in a community in the short term until more viable long-term delivery
and supply options are established by the community.
In effect, Outback Stores would then have two roles. The first role is
the management of commercially viable stores in communities that have made such
arrangements with Outback Stores. This is consistent with the current stated
purpose and start-up funding provided for Outback Stores. A second and
essential task of Outback Stores would be to provide store services on a case
by case basis as determined by FaHCSIA in consultation with the community while
that community develops the capacity to oversee its own store or set up a
supply model which is cost effective, meets the needs of the community and
ensures sustainable food security into the future.
The Committee considers that the purpose of the Outback Stores group
should be revised to recognise these two distinct roles. The funding already
appropriated and any future funding to Outback Stores should be separated so
that the commercial operations are not compromised by the interim need to
intervene in those communities with non-viable stores or a lack of food
Government should, at the same time, ensure that food security is not at
risk where Outback Stores currently manages unviable stores. Where appropriate
alternative food supply models should be developed and supported.
Overall the Committee recognises that the Outback Stores model is
performing very well and carrying out a delicate balancing act between running
a commercial business and meeting social responsibilities in the delivery of
food security. In this regard, the success of Outback Stores should not be put
at risk by confusing its commercial operations with those of delivering food
security to small currently not financially viable stores.
The Committee recommends that the Australian Government
revise the purpose of the Outback Stores model to recognise the following two
commercially viable operation of a remote store where a community contracts
it to manage their store, and
advice from the Department of Families, Housing, Community Services and
Indigenous Affairs, the delivery of store services to communities where the
current store is unviable or the regular supply of healthy food is not
secured. Supplementary interim funding for these services be provided on a
case by case basis.
In line with the revised purpose of Outback Stores, the Committee
considers that Outback Stores should disclose a financial statement of
expenditure of the appropriated funds received to date.
The Committee recommends that the Australian Government
require Outback Stores to disclose a financial statement of expenditure of
the appropriated funds received to date.
The Committee has seen different models and operators deliver food
security successfully in different communities and these have been discussed
through the report. The Committee considers that effective governance,
community engagement by store operators and adequate infrastructure were the
principal characteristics of successful stores and this was seen across the
The Committee recommends that, rather than support particular
service providers, the Australian Government work proactively with individual
communities to develop and support a diversity of good store operations or
delivery models that recognise the unique needs and situations of those
communities and ensure food security to all remote communities.