Annual reports of departments
The annual reports of the following departments for the financial year
2014–15, were referred to the committee for examination and report:
Attorney-General's Department; and
Department of Immigration and Border Protection.
Tabling of report
The 2014–15 annual report was tabled in the Senate on 12 October 2015. The
report was available to senators for the Supplementary Budget Estimates 2014–15
hearing on 20 October 2015.
The Secretary's review for 2014–15 included an overview of the changes
to the department's portfolio. The Australian Government Solicitor (AGS) was
consolidated into the Attorney-General's Department (department) and the Social
Security Appeals Tribunal, Migration Review Tribunal and Refugee Review
Tribunal were amalgamated into the Administrative Appeals Tribunal (AAT).
The review focused on the threat of terrorism and the department's
response to this threat. Measures taken by the department included: 'initiatives
to prevent and disrupt violent extremism; legislative reform to address the
security risk posed by foreign fighters; [and] improvements to the technical
capabilities of [Australia's] agencies and international partners'.
Australia also hosted the Regional Summit to Counter Violent Extremism in June
2015, which was organised by the department.
Key legislation identified by the secretary included the Telecommunications
(Interpret and Access) Amendment (Data Retention) Act 2015 and the Copyright
Amendment (Online Infringement) Act 2015.
The outlook for 2015–16 included a continuation of the department's role
in addressing the threat of terrorism. The secretary also identified that the
department will initiate a Review of Commonwealth Legal Services, in line with
the government's 'Efficiency through Contestability Programme', and highlighted
the expected amalgamation of the corporate functions of the Federal Court of
Australia, Family Court of Australia and Federal Circuit Court of Australia
from 1 July 2016.
Changes to the portfolio structure
As discussed in paragraph 1.3, the Migration Review Tribunal, Refugee
Review Tribunal and Social Security Appeals Tribunal were all amalgamated into
the AAT. The AGS was also consolidated into the department. Both the
consolidation of AGS into the department and the amalgamation of AAT were implemented
on 1 July 2015.
The annual report's performance review addressed the key performance
indicators (KPIs) of each of the department's programs, as listed in the
Portfolio Budget Statements (PBS) and Portfolio Additional Estimates Statements
The Attorney-General's Department has made a change to the latest annual
report in accordance with a recommendation made by the committee in its Report
on Annual Reports (No. 1 of 2015). The annual report now includes the program
deliverables, as listed in the PBS/PAES, prior to the details of the
department's achievements contributing to its deliverables. The inclusion of
program deliverables gives context to the department's achievements against
program objectives and subsequently assists with achieving a 'clear read' when
comparing the annual report with the PBS and PAES.
The report provides a comprehensive account of the department's
achievements and the work progress within each program; however, the analysis
of the achievements and results against KPI targets rely on qualitative descriptions.
As noted in previous Reports on Annual Reports, the committee recommends the
use of quantitative data, when appropriate, to help assess the effectiveness of
the work of the department. The committee does acknowledge, however, the
difficulty in using quantitative KPI targets to assess the effectiveness of
departmental programs that involve policy development.
The committee reminds the department of best practice for the
development of KPIs, which is outlined in the Australian National Audit
Office's (ANAO) Development and Implementation of Key Performance Indicators
to Support the Outcomes and Programs Framework:
The tendency for entities to rely on qualitative KPIs reduces
their ability to measure the results of program activities over time. A mix of
effectiveness KPIs, that place greater emphasis on quantitative KPIs and
targets, would provide a more measureable basis for performance assessment.
Targets, in particular, should be used more often to express quantifiable
performance levels to be attained at a future date. By enabling a more direct
assessment of performance, the greater use of targets would assist to clarify
and simplify the process of performance monitoring.
The tabular presentation of KPIs now includes the results of the
previous year's assessment and assists the reader when comparing this year's
results with the previous year. Other details are consistent with the format
used in previous annual reports and were accessible and informative. The report
assessed the KPIs as being 'achieved', 'substantially achieved', 'partially
achieved' or 'not achieved', with a brief explanation supporting each result.
The use of these categories is particularly helpful when addressing performance
against qualitative KPIs: it facilitates direct comparisons of KPI results
within and amongst programs.
The department's overall financial performance was briefly outlined in
the Secretary's review. The department reported an operating deficit of $14.687 million
for 2014–15. This deficit compares to an operating deficit of $18.213 million
in 2013–14. The department attributes the deficit to unfunded depreciation
and amortisation expenses of $23.865 million.
The committee notes that administered expenses for 2014–15 were $1275.811
million, compared to $952.795 million in 2013–14. Portfolio agency CAC Act
bodies received $471.068 million in payments and royal commissions received $97.684
million. $112.727 million was paid to individuals following the cyclones and
floods in 2014–15, as well as Australian Victims of Terrorism Overseas payments.
The committee would like to draw attention to its earlier comments on
performance reporting and KPIs. The report includes all 'suggested' items in
addition to 'mandatory' requirements.
The committee considers the report to be 'apparently satisfactory'.
Department of Immigration and Border Protection
Tabling of report
The Department of Immigration and Border Protection's (DIBP) annual
report for 2014–15 was received by the Senate on 28 October 2015 and tabled
on 9 November 2015. As a result, the report was not available to the
committee for examination during the Supplementary Budget Estimates hearing on 19
The committee emphasises that it is best practice for bodies to table
annual reports so they are available to senators for Supplementary Budget
Estimates in October each year.
The introduction of the Secretary's review focused on the amalgamation
of the Australian Customs and Border Protection Service (ACBPS) into DIBP and the
subsequent creation of Australian Border Force (ABF). Throughout 2014–15,
progressive steps were taken by the department and ACBPS to integrate their
corporate, regulatory and policy functions into DIBP. As of 2 March 2015, the
staff of both organisations started 'working within an integrated structure in
the lead-up to 1 July'.
The 2014–15 overview of DIBP's work on matters relating to migration,
citizenship and humanitarian protection noted that the Australian government conferred
136 572 people, granted 661 000 visitor visas to Chinese nationals and 7.2 million
The Migration Programme issued 189 097 visas, slightly below the 190 000
benchmark, with economic migrants accounting for 67.6 per cent of that total.
The Humanitarian Programme granted the 13 756 visas, including 1009 visas issued
to vulnerable women and their children as part of the 'Woman at Risk' visa
program. Due to the humanitarian crisis in the Middle East, 5011 visas were
issued to Syrian and Iraqi citizens across the program's onshore and offshore
Legislation passed by Parliament, namely the Migration and Maritime
Power Legislation Amendment (Resolving the Asylum Legacy Caseload) Act 2014 and
the Migration Amendment (Protection and Other Measures) Act 2015 reintroduced
Temporary Protection visas (TPVs) and introduced Safe Haven Enterprise visas
(SHEVs) for illegal arrivals. It also enabled processing of the legacy caseload
comprising 30 000 illegal maritime arrivals (IMA)s.
The Secretary reported on the department's use of digital technology to
assist with migration services. DIBP continued to expand on the use of
ImmiAccount, enabling more users from across the world to submit their visa
applications online. Since its creation, there have been over 2.4 million ImmiAccounts
created, averaging more than 5000 new applications per day. DIBP was the first
government agency to pilot a virtual-assistant technology that will reduce the
number of phone enquiries taken by the department and visits to its service
counters. DIBP is also developing web and mobile applications, such as myVEVO,
for users to check visa entitlements, such as work rights, study rights, travel
conditions and expiry dates.
The Secretary's synopsis of DIBP's compliance and border control
responsibilities included an overview of Operation Sovereign Borders (OSB).
Since July 2014, no people smuggling vessel has reached Australia and there has
been no known loss of life at sea for more than 18 months. OSB's operations
have facilitated the closure of seven immigration detention facilities during
2014–15, delivering a combined saving of $570.1 million over the forward
estimates period. As of 30 June 2015, only 127 children remain in
immigration detention, down from the 699 children in detention at 30 June 2014.
Other matters raised in the secretary's review included: the
department's Visa Regulatory Reform Task Force to enhance visa and citizenship
decision-making in response to the Martin Place siege; the role of the Research
and Innovation Division in providing advice and technological solutions when
developing strategic priorities; and DIBP's Integrity Framework that seeks to
protect the department and its people from infiltration and corruption.
Office of the Migration Agents
The department presented the Office of the Migration Agents Registration
Authority's (OMARA) performance results against deliverables and KPIs
consistent with those provided in the PBS.
The OMARA's program deliverables and KPIs were well presented and easy
to read, with a clear description of the results for each program deliverable
and KPI. When applicable, historical data is provided. Evidence provided in its
results relies on quantitative data, as recommended by the ANAO's Development
and Implementation of Key Performance Indicators to Support the Outcomes and
The OMARA met the indicators for all KPIs. Key KPI targets reached
surpassing the target of 95 per cent new registration (97 per
cent) or re-registration (98.7 per cent) applications finalised within the
services standard of four weeks; and
96.79 per cent of complaints were completed within the 12 month
The department's performance information was comprehensive and
well-presented, and included outcome strategies, objectives, deliverables, KPIs
and performance results at each program level. The annual report's information
was arranged logically, and the outcomes and program structure were presented
in a straightforward format. This structure allows the reader to easily access
and compare the information in the annual report to the PBS and PAES.
As a result, the performance reporting provided a 'clear read' between the annual
report and the relevant PBS and PAES.
The report contained a performance review for each program: it provided
an assessment of how far the department has progressed towards achieving its
stated outcomes. Each program review covered major achievements and challenges
for the department and included meaningful qualitative and quantitative analysis
of migration programs and visa categories, in the form of detailed statistics
and supporting discussion. Where possible, historical trends of KPI performance
over the last three reporting periods accompanied actual results for 2014–15.
The department reported that only two KPIs from Outcome 1 were unmet. In 2014–15,
0.0201 per cent of passenger and crew arrivals were not permitted to enter
Australia, which was higher than the KPI target of 0.015 per cent. The
department equated this increase with the deployment of the Border Risk
Identification System that identifies travellers that are unlikely to comply
with their visa conditions.
The department did not achieve its KPI target of 300 000 site visits to the
department's Citizenship Wizard; in 2014–15 there were 294 336 visits, compared
to 361 169 site visits in 2013–14. The department noted that the decrease in visits
to Citizenship Wizard did not adversely impact on the number of applications
for citizenship by conferral; 191 750 applications were received in 2014–15,
compared to 185 838 applications in 2013–14.
All KPIs for Outcome 2 and Outcome 3 were met by the department in 2014–15.
In previous annual reports, the department reported on the percentage of
onshore protection visa applications decided within 90 days in accordance with the
Migration Act 195; however, the Migration Amendment (Resolving the
Asylum Legacy Caseload) Act 2014 (RALC Act) repealed this requirement and
subsequently the department was only required to report on this requirement
between 1 July 2014 and 28 February 2015.
During this reporting period, the department achieved a result of 8 per cent of
'initial decisions and decision after remittal by the courts or tribunals made
within 90 days',
far below the legislative requirement of 100 per cent.
During this financial year, the RALC Act and the Migration Amendment
(Protection and Other Measures) Act 2015 amended the framework for
Protection visas by fast tracking the assessment process and creating two visa
options for IMAs by re-introducing TPVs and creating SHEVs.
Subsequently there was a reduction in the number of Protection visas issued by
the department. In 2014–15, 261 IMA Protection visa applications were lodged,
compared to 1007 Protection visas in 2013–14.
Only one Protection visa was issued in 2014–15, compared to 546 in 2013–14.
Non-IMA Protection visas lodged and granted in 2014–15 remained
relatively consistent with previous years, with 8587 applications lodged in
2014–15, compared to 9688 in 2013–14. There were 2 746 Protection visas granted
to non-IMAs in 2014–15, compared to 2207 in 2013–14.
The department's 2014–15 financial performance reported an operating
deficit of $85.3 million compared to $105.7 million in 2013–14.
The department incurred $109.9 million in depreciation and amortisation
expenses. Government funding for depreciation and amortisation expenses ceased
in 2010–11: continued funding for these items would have resulted in a $24.6
million surplus in 2014–15.
The summary of financial performance stated the principal factors that
contributed to the department's operating results were:
- the reduction in the average staffing levels by 497; this
reduction resulted in a saving of $33.1 million;
Increased service fees from translating and interpreting
services and recoveries from legal challenges and merchant fees; these fees
generated $22.9 million; and
a reduction of $108.5 million in departmental appropriation
revenue from government which was met by a decrease in the department's
The annual report closely adheres to the Requirements for Annual Reports
and provides a detailed analysis of departmental performance and operations
during the year. The committee considers the report to be 'apparently
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