Department of the Senate directory

Suggestions, compliments and complaints

If you have a suggestion, compliment or complaint about your experience with the Department of the Senate, you can get in touch with us by email, mail, or by phone.

We value all feedback, whether you are pleased with our performance, or we have not met your expectations.

How to contact us


Telephone: (02) 6277 7111

Mail: The Department of the Senate
          PO Box 6100
          Parliament House
          Canberra ACT 2600

Procurement complaints

To provide feedback on a procurement process, please contact the Black Rod’s Office on

Public interest disclosures

To make a public interest disclosure to the department, you can contact the department’s Authorised Officers

Deputy Clerk of the Senate
Parliament House
Canberra ACT 2600

Usher of the Black Rod
Parliament House
Canberra ACT 2600

View the department’s Public Interest Disclosure Procedures (made under subsection 59(1) of the Public Interest Disclosure Act 2013).

How we respond to complaints

Complaints will be taken seriously and handled professionally, sensitively and with appropriate confidentiality.

You will receive an acknowledgement that your complaint has been received and we may contact you to confirm or clarify information.

We will investigate your complaint and take appropriate action. Depending on the nature of the complaint, it may be appropriate to refer your complaint to another organisation.

You will be informed of the action taken in response to your complaint.

If a complaint alleges inappropriate conduct of an employee of the department, it may also constitute a suspected breach of the Parliamentary Service Code of Conduct. Suspected breaches of the Code must be dealt with in accordance with the department’s Procedures for determining suspected breaches of the Parliamentary Service Code of Conduct.

General Information

Senior Officers of the Senate

Clerk of the Senate Deputy Clerk of the Senate
Richard Pye


Phone: 02 6277 3350

Jackie Morris


Phone: 02 6277 3360

Clerk Assistant (Table) Clerk Assistant (Procedure)
Tim Bryant


Phone: 02 6277 3020

Rachel Callinan


Phone: 02 6277 3380

Clerk Assistant (Committees) Usher of the Black Rod
Toni Matulick


Phone: 02 6277 3371

John Begley


Phone: 02 6277 3396

Department contacts

Accounts (02) 6277 3772
Annual Report (02) 6277 3398
Comcar Shuttle (02) 6277 3490
Committees (02) 6277 3506
room bookings
(02) 6277 3500
Delivery Services (02) 6277 3303
Financial management (02) 6277 3770
Human resource management (02) 6277 5757
Inter-Parliamentary Union (02) 6277 4400  
Journals and Notice Paper (02) 6277 3015
Legislation (02) 6277 3033
Office services (02) 6277 3500
Parliamentary Education Office (02) 6277 3147
Parliamentary research (02) 6277 3078
Printing Unit (02) 6277 5994
Purchasing (02) 6277 3500
Records, documents
and bills
(02) 6277 3010
Records management (02) 6277 5790
Recruitment (02) 6277 5924
Registrar of Senators' Interests (02) 6277 3020
Senators' services (02) 6277 3500