General
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Letter of transmittal
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iii
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Table of contents
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v
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Alphabetical index
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132–140
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Glossary and abbreviations list
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127–128
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Contact officer(s)
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ii, 121–122
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Internet home page address and internet address for report
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ii, iv
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Review by the Clerk
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3–7
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Role and functions
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8
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Organisational structure
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8–9
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Outcome and program structure
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10–11
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Where outcome and program structures differ from portfolio budget statements or other portfolio statements accompanying any other additional appropriation bills (other portfolio statements), details of variation and reasons for change
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N/A
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Portfolio structure
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N/A
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Report on performance
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Review of performance during the year in relation to programs and contribution to outcomes
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15–18
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Actual performance in relation to deliverables and performance indicators set out in portfolio budget statements or other portfolio statements
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18, 19, 29, 32, 42, 49
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Where performance targets differ from the portfolio budget statements, details of both former and new targets, and reasons for the change
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N/A
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Narrative discussion and analysis of performance
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15–53
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Trend information
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15–53
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Significant changes in nature of principal functions/services
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None
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Performance of purchaser/provider arrangements
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None
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Factors, events or trends influencing departmental performance
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15, 24–25, 31, 41, 48, 53
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Contribution of risk management in achieving objectives
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60
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Performance against service charter customer service standards, complaints data, and the department’s response to complaints
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16–17
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Discussion and analysis of the department’s financial performance
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6, 64–65
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Discussion of any significant changes in financial results from the prior year, from budget or anticipated to have a significant impact on future operations
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3–7, 15–18
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Agency resource statement and summary resource tables by outcome
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113–115
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Management and accountability
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Corporate governance
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Agency head’s certification that their agency complies with the ‘Commonwealth Fraud Control Guidelines’
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120, 60
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Statement of the main corporate governance practices in place
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57–59
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Names of the senior executive and their responsibilities
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9
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Senior management committees and their roles
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57–59
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Corporate and operational plans and associated performance reporting and review
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59
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Internal audit arrangements including approach adopted to identifying areas of significant financial or operational risk and arrangements to manage those risks
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52, 58, 60
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Policy and practices on the establishment and maintenance of appropriate ethical standards
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60
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How nature and amount of remuneration for SES officers is determined
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62
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External scrutiny
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Significant developments in external scrutiny
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60–61
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Judicial decisions and decisions of administrative tribunals and by the Australian Information Commissioner
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61
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Reports by the Auditor-General, a parliamentary committee, the Commonwealth Ombudsman or an agency capability review
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61
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Management of human resources
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Assessment of effectiveness in managing and developing human resources to achieve departmental objectives
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61–64
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Workforce planning, staff turnover and retention
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62
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Impact and features of enterprise or collective agreements, individual flexibility arrangements, determinations, common law contracts and Australian Workplace Agreements
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63
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Training and development undertaken and its impact
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63
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Work health and safety performance
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64
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Productivity gains
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6–7, 24–25
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Statistics on staffing
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116–118
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Enterprise or collective agreements, individual flexibility arrangements, determinations, common law contracts and Australian Workplace Agreements
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63
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Performance pay
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63
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Assessment of effectiveness of assets management
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65
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Assessment of purchasing against core policies and principles
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65
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Consultants
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Summary statement
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65
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Statement that information on contracts and consultancies is available through AusTender website
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65
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Absence of provisions in contracts allowing access by the Auditor-General
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None
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Contracts exempted from publication in AusTender
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None
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Financial statements
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69–109
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Other information
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Work health and safety (schedule 2, part 4 of the Work Health and Safety Act 2011)
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64, 119
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Advertising and market research (section 311A of the Commonwealth Electoral Act 1918) and statement on advertising campaigns
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119
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Ecologically sustainable development and environmental performance (section 516A of the Environment Protection and Biodiversity Conservation Act 1999)
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N/A
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Legal services expenditure (paragraph 11.1(ba) of the Legal Services Directions 2005
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119
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Compliance with the agency’s obligations under the Carer Recognition Act 2010
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N/A
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Grant programs
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None
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Disability reporting – explicit and transparent reference to agency-level information available through other reporting mechanisms
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N/A
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Information Publication Scheme statement
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119
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Correction of material errors in previous annual report
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None
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Agency resource statements and resources for outcomes
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113–115
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Compliance index (list of requirements)
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129–131
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