---------- From: "Button, Jeannette M" Date: Tue, 20 Aug 2002 18:38:55 +1000 To: "'chris tangey'" Cc: "Lines, Stewart O" Subject: RE: caller ID Dear Chris Thank you for your recent emails regarding your services in Alice Springs. I apologise in not getting back to you sooner but the investigation into your concerns is on going. Stewart Lines, Commercial Business Manager, Telstra Country Wide, is now across your concerns and is looking into the infrastructure capabilities in your area and will contact you directly shortly. With regards to your inquires into Big Pond 2 - way satellite, a special offer has been made available to customers in the extended call zones as part of the Untimed Local Call tender which was a Commonwealth Government initiative. Customers outside of the extended call zones (this includes metro and rural areas) can purchase the product at commercial rates. I am not aware of any other special offers which were made available to metro customers. With your latest issue concerning Calling Number Display, I apologise for the inconvenience you have experienced however, your local exchange is not currently enabled with the "Easy Call Facilities". I have refereed your complaint to the appropriate area to make sure that the database of products available in your area is updated. Telstra remains committed to improving our network and customer service. We are constantly reviewing our technology and rolling out new products and services which deliver better telecommunications for all Australians. I am sorry that your recent experiences have not been satisfactory but I hope that we can work to resolve your concerns. I have referred your concerns to Telstra Country Wide so that they can take your issues into consideration when planning future upgrades to the services in your area. Please do not hesitate to contact myself or Stewart ( on 8923 0187) to discuss this matter. Your sincerely Jeannette Button State Manager Corporate Affairs, NT Telstra Corporate Relations Tel: 08 - 8923 0050 Fax: 08 - 8923 0061 > -----Original Message----- > From: chris tangey [SMTP:christangey@ozemail.com.au] > Sent: Monday, 19 August 2002 5:42 pm > To: Jeannette.M.Button@team.telstra.com > Cc: ecita.sen@aph.gov.au > Subject: caller ID > > Jeanette, > Further to my emails of last of Monday and Tuesday (neither > of which I have been given the courtesy a reply to) I add the following. > > Last Thursday I called Telstra Sales to have caller ID put onto my main > residential phone (i.e. NOT the one I have recently corresponded to you > about, but my other line). This line is about ten years old and was put in > when the estate was first built, therefore it should have its own set of > copper pairs. > > The purpose of the caller ID connection was that on that day I was > purchasing a new phone with that capability. Nobody suggested to me on > Thursday that it might not be technically possible to have caller ID. > > In fact, the Sales rep was very professional and assured me the service > would be active on my line by 4p.m. that afternoon i.e.15th August, no > question. > > After waiting for two days with no caller ID I called Telstra back, the > Operator told me there was no technical reason it shouldn't be on, but he > called a Technician while I waited to run a check on the line. > The Technician told the operator that there was nothing wrong with the > line but he couldn't connect it because he hadn't received an order from > sales, so I would have to call them Monday. > > Needless to say I did call sales this morning, who ran some further checks > to tell me it was NOT technically possible for me to have caller ID after > all. Apart from the fact that nobody called me from Sales to inform me of > this and that I had to chase them, this lack of service is on a phone > system that was installed new just 12 years ago. Why is this line also a > problem and do I have copper pairs on it or not? If not , would a new > suburb in say, Melbourne or Sydney not have copper pairs available to > every house 12 years ago, and at least been upgraded since? > > Speaking of upgrades, what was the "network upgrade" in my area referred > to by the Brisbane Office mentioned in previous correspondence, it appears > in fact to have been a downgrade. > > Here in Australia's major, and modern, central town it appears many people > can't even have access to old technology, let alone ISDN, ADSL or an > equitably priced satellite alternative. > > I await your reply > > > Chris Tangey > > > XPLOR MEDIA > > P.O. BOX 8955 Alice Springs > Northern Territory 0871 Australia > > christangey@ozemail.com.au > > 61 8 8953 2646 > 0409 0949 52 > > > > > > >