From: chris tangey [christangey@ozemail.com.au]
Sent: Tuesday, 13 August 2002 4:18 PM
To: ecita.sen@aph.gov.au.
Subject: FW: same as previous

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From: chris tangey <christangey@ozemail.com.au>
Date: Tue, 02 Apr 2002 14:34:41 +0930
To: <Jeannette.M.Button@team.telstra.com>
Cc: <Adelle.L.Jenkins@team.telstra.com>
Subject: same as previous

Jeanette,
                  Adelle has been of great assistance in this matter, but I thought you might like to know the outcome.

The technician arrived this morning, only to find after an hour or so that there are no available lines in our entire housing estate. I've since been contacted by your Brisbane office who assure me they will do a network upgrade "sometime in the next few weeks" to enable me to get the phone put on.

As a rural small business operator I am concerned enough about this delay, but as a Rural Areas Association committee member I am even more concerned at the implications.

Does this mean that Telstra doesn't have a department that constantly assesses network usage levels, both physical connections and data, Territory-wide? That is, they are constantly planning upgrades before they are required, with accurate figures to back them up?

I am amazed it took the physical attendance of a Technician to discover there are no lines left in an entire locality of a major Territory town. Even more so, shouldn't somebody in Telstra's system have known this during the booking process, before sending the technician out here and assuring me I would be connected?

I look forward to your response, and ask that you c.c. this to your State Manager.

Chris Tangey