FW: rural difficulties again!

From: chris tangey [christangey@ozemail.com.au]
Sent: Tuesday, 13 August 2002 4:17 PM
To: ecita.sen@aph.gov.au.
Subject: FW: rural difficulties again!

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Jeannette, I wrote to you some months ago regarding difficulties I was having in the rural areas of Alice Springs (I can forward details if you wish). I'm afraid the more I hear about the forthcoming enquiry into Telstra's rural service delivery the more determined I am to put in a personal submission. You may recall my difficulties started when I asked Telstra to reconnect a line that had lapsed to my property. After turning up to connect it they discovered that there were no copper pairs left in our entire rural subdivision. They then went away and some weeks later had managed to reconnect a line (me thinking they had laid new line in and thus more copper pairs were now available.) Being a small business operator I have recently decided I require broadband internet. After discovering the outrageous fact that Telstra would charge me over $1,000 to install a dish that is installed FREE to city customers, I went to ozemail to have an ADSL system put in for a fraction of the cost, their reply is below. It appears Telstra is still a long way off the government's required service levels for the bush. Chris Tangey Committee member Alice Springs Rural Areas Association Dear OzEdsl applicant, Unfortunately, your application for OzEdsl has been unsuccessful. Your line has been deemed unsuitable for ADSL for the following reason/s: Reason: Your phone line is on a RIM system A RIM system is a different way of installing a phone line to an area. It is done digitally to a central point within the area. This means that from your residence there are no copper phone lines between yourself and your local telephone exchange. This is a necessary requirement to for the ADSL Broadband service. It might be necessary to discuss having a full copper pair installed for your phone service. For the latest pricing and information on OzEmail Internet's Dial up access plans and services please go to: http://www.ozemail.com.au or call 132 884. Best regards, The OzEmail Team This email message may contain information which is confidential to OzEmail. If you have received this email by mistake would you please contact OzEmail immediately by return email and then delete this email and any attachments from your system. You may not disclose, copy or relay on any part of this email.