From: chris tangey [christangey@ozemail.com.au] Sent: Tuesday, 13 August 2002 4:17 PM To: ecita.sen@aph.gov.au. Subject: FW: small business difficulties Importance: High ---------- > From: "Jenkins, Adelle L" > Date: Mon, 25 Mar 2002 11:03:57 +1100 > To: "'chris tangey'" > Cc: "Tutt, Steve" > Subject: RE: small business difficulties > > Chris, > > Thank you for your information, going by the details you have provided I > have looked in our systems, > > Yes the No you have provided was connected under the name of Mr Bruce > Honeywell, > > it was connected on the 01/02/02 cancelled on the 09/03/01 which is > 12months ago as you said. > > Because the service has not been used for 12months it would be classed as a > new service to reconnect. > > You cannot have 2 trading names on the same No, if it is under the company > name you can have it billed to the trading name. > If it is under your name it can be billed under the one (1) trading name. > > If it is going to be used for Business this is the No to call to have the > service connected 132000 > > If it is going to be used for Residential this is the No to call to have the > service connected 132200 > > I hope this has been of some help to you. > > Kind Regards > Adelle Jenkins > Acquisition Consultant TCW > Mobile: 0428894510 > Ph: 08 89230169 > Fax: 08 89230160 > Post: Lvl 5/47 Mitchell St, Darwin, NT 0801 > E-mail address: Adelle.L.Jenkins @team.telstra. com > > >> -----Original Message----- >> From: chris tangey [SMTP:christangey@ozemail.com.au] >> Sent: Sunday, 24 March 2002 1:58 pm >> To: Jenkins, Adelle L >> Subject: Re: small business difficulties >> >> Adelle, >> >> My wife may have come to the rescue, she seems to think the old >> number may have been 8953 2528, in the name of Bruce Honeywill. >> >> I would now say it would appear to have been disconnected 11-12months ago. >> >> If I can get this reconnected, can I be listed under both my trading names >> for the same Number? >> >> thanks >> >> Chris Tangey >> >> >> >>> From: "Jenkins, Adelle L" >>> Date: Fri, 22 Mar 2002 15:56:56 +1100 >>> To: "'christangey@ozemail.com.au'" >>> Subject: FW: small business difficulties >>> >>> Hi Chris, >>> My is Adelle Jenkins I work at Telstra Counrty Wide in Darwin. >>> >>> I would like to be able to assist you in regards to your request what I >>> would like to do is get some more information from you, >>> >>> The Person who had the phone connected was it in that persons name? >>> >>> What is the persons name? >>> >>> I have done a search in our systems the information is not coming for >> the >>> adddress of >>> Lot 7794 Brumby Rd Alice Springs 0870, for the second (2) line. >>> >>> How long ago was it last connected. >>> >>> Any other information you have please advise me. >>> >>> This information you provide me will help me to assist you. >>> >>> Thank you for patience. >>> >>> Regards >>> Adelle Jenkins >>> Acquisition Consultant TCW >>> Mobile: 0428894510 >>> Ph: 08 89230169 >>> Fax: 08 89230160 >>> Post: Lvl 5/47 Mitchell St, Darwin, NT 0801 >>> E-mail address: Adelle.L.Jenkins @team.telstra. com >>> >>> >>>> -----Original Message----- >>>> From: Tutt, Steve >>>> Sent: Friday, 22 March 2002 10:24 am >>>> To: Jenkins, Adelle L >>>> Subject: FW: small business difficulties >>>> >>>> Adelle >>>> This is the one Dan was talking about. >>>> Can you check it out and get me the other number , name and address and >>>> date of disconnection of the number. >>>> also if the cable is in situ and inplace can be charged. >>>> I'll then talk to the customer, as it will be a residential connection >> one >>>> would think. >>>> please >>>> ST >>>> >>>> >>>> -----Original Message----- >>>> From: Honan, Daniel M >>>> Sent: Thursday, 21 March 2002 4:26 pm >>>> To: Tutt, Steve >>>> Cc: Button, Jeannette M >>>> Subject: RE: small business difficulties >>>> >>>> can you fix and chase down the FOH issue >>>> >>>> >>>> -----Original Message----- >>>> From: Button, Jeannette M >>>> Sent: Thursday, 21 March 2002 4:06 pm >>>> To: Tutt, Steve; Honan, Daniel M >>>> Subject: FW: small business difficulties >>>> >>>> Pls see below, more problems form the Rural Residents association in >>>> Alice. >>>> >>>> Jeannette Button >>>> State Manager Corporate Affairs, NT >>>> Telstra Corporate Relations >>>> Tel: 08 - 8923 0050 >>>> Fax: 08 - 8923 0061 >>>> >>>> >>>> >>>> -----Original Message----- >>>> From: chris tangey [SMTP:christangey@ozemail.com.au] >>>> Sent: Thursday, 21 March 2002 3:12 pm >>>> To: Jeannette.M.Button@team.telstra.com >>>> Subject: small business difficulties >>>> >>>> >>>> >>>> >>>>> Jeannette, >>>> >>>>> I met you last week at my property outside Alice Springs >>>>> where we discussed some of the difficulties members of the Alice >> Springs >>>>> Rural Areas Association have been having. >>>>> >>>>> I have just finished a frustrating phone call with a Telstra operator >>>> which >>>>> I believe is indicative of the bureaucratic difficulties that rural >>>> small >>>>> business operators have to endure in the >>>>> Northern Territory. >>>>> >>>>> I asked the Operator, Noel Morey, to reconnect an old line at my >>>> property so >>>>> I could use it for my small business. After going around in circles >> for >>>> some >>>> time he told me he >>>>> couldn't give me the reduced re-connection fee (as against a new >>>> connection >>>>> fee) unless I could prove it was already in existence. Presumably this >>>> is to >>>>> stop me grabbing my tool box, a length of speaker wire and shinning up >> a >>>>> pole to make my own connection. >>>>> >>>>> I told him the connection was paid for by a long term house guest who >>>> wanted >>>>> his own >>>>> connection during his stay, and that he forgot to inform me of the >>>> line's >>>>> number before he left and had it disconnected. Noel said he could >> find >>>> no >>>>> record of the connection, after asking him if he could ring the local >>>> Alice >>>>> Springs office to check their records he said he didn't have time. >>>>> >>>>> I told him I had time , who should I talk to? Oh...I'm not allowed to >>>> give >>>>> you names he said. >>>>> I don't want a name, I just want the number of the Telstra office in >>>> Alice >>>>> springs responsible for connections. "No, I'm not allowed to give that >>>> to >>>>> you" >>>>> >>>>> I asked him his name and I said I'll ring you back when I find out the >>>>> number of the Alice Springs people, he said no I wouldn't as I'll go >>>> back in >>>>> the queue (presumably to start the circle all over again). >>>>> >>>>> I would appreciate it if you could urgently pass this onto somebody >> who >>>> can >>>>> sort this out. >>>>> >>>>> Thanks >>>>> Chris Tangey >>>>> XPLOR Media >>>>> Alice Springs >>>>> 08 8953 2646 >>>>> >>>>>