From: Paul Clapham [paul_clapham@bigpond.com]
Sent: Thursday, 1 August 2002 9:21 PM
To: ecita.sen@aph.gov.au
Subject: Inquiry into the Australian Telecommunications Network

Dear Senators,

Mine is a simple request.

Please make one of the items to be investigated the time taken to repair an
unserviceable mobile hand phones if you reside in Regional Australia. The
hand-phone is as much a part of the mobile network as the transmission
towers and their coverage.

Deprived of a hand-set, an individual cannot communicate, exactly the same
as with a normal phone at home. None of the mobile phone operating companies
have repair facilities in regional Australia, only in metropolitan.

This is surely as an important component of service level guarantees, as any
other.

I remain

Yours faithfully,

Paul Clapham
16 Royston Ave
BERWICK Vic 3806

Phn: 0419155072