House of Representatives Committees

| Joint Select Committee on Cyber-Safety

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Cybersafety for Seniors: A Worthwhile Journey

16 April 2013

View the report as a single document - (PDF 1.23MB)

View the report as separate downloadable parts:


Preliminary pages	(PDF 140KB)

Chapter 1 Introduction - This report	(PDF 108KB)
Conduct of the inquiry Online survey for seniors

Chapter 2 How seniors use information and communication technologies	(PDF 190KB)
How seniors are using ICT Using ICT in remote, regional and rural areas Computer clubs for seniors Seniors and online social networking Seniors’ use of internet for banking and e-commerce Shopping online Shift of government services to the internet Government initiatives to engage seniors with ICT Barriers to internet access for seniors The cost of ICT as a barrier for seniors Concluding comments

Chapter 3 Cybersafety risks and threats for seniors	(PDF 264KB)
Introduction The nature and prevalence of cybercrime Emergent cyber threats Identity theft by ‘phishing’ Computer hacking Superannuation fraud and boiler room investment schemes Online dating and romance scams Money transfer, lottery and charity scams Are seniors more at risk? Wealthy or seeking wealth Reluctant and online Unfamiliarity with cyber ‘conventions’ Increased social networking The NBN and technology take-up Seniors’ responses to risk Building seniors’ confidence and safety online Keep it simple: key messages for keeping safe Keep it clear: user friendly web design and interfaces Make it safe: access to computers and security advice Make it easy: a single portal for reporting and advice Concluding comments

Chapter 4 Cybersafety education and training for seniors	(PDF 221KB)
Introduction How seniors prefer to learn Inter-generational cybersafety help Cybersafety education for the most vulnerable Cybersafety education for life Cybersafety education currently available for seniors Off-line cybersafety education for seniors Incidental cybersafety education for seniors Government cybersafety training initiatives Suggestions for future cybersafety education and training Research into appropriate cybersafety education Targeting cybersafety training appropriately Overseas cybersafety training initiatives The cost of training Concluding comments

Chapter 5 Consumer protection, regulation and enforcement	(PDF 237KB)
Introduction Australia’s cybersafety framework Federal agencies State and Territory consumer protection activities Updating the law International co-operation and law enforcement Protection of personal information Support for enhanced protections Cross-jurisdictional collaboration Mandatory reporting of data breaches Secure government information systems — PCEHR Consumer awareness measures Central collection and analysis of data Concluding comments

Chapter 6 The role of industry	(PDF 253KB)
Introduction Building productive capacity under a digital economy Industry security and consumer protection codes Mandatory codes for industry? Self-regulation and data monitoring ISPs, data monitoring and ‘walled gardens’ Private networks Regulating online transactions and money transfer The obligations of banks Online shopping and money transfer Industry’s cybersafety services to seniors Privacy and security advice Defensive web design Product training and technical support Computer and security product costs Raising industry’s cybersafety and security awareness Industry/government partnerships for cybersafety Bringing all partners together Concluding comments

Chapter 7 Concluding comments	(PDF 82KB)

Appendix A — Submissions	(PDF 41KB)

Appendix B — Exhibits	(PDF 54KB)

Appendix C — Witnesses	(PDF 57KB)

Appendix D — Online survey evaluation	(PDF 145KB)
The survey Launching and advertising the survey Closing the survey YOURLifeChoices survey Other research Discussion of responses to the Committee’s survey Who completed the survey How seniors use the internet How seniors acquire their online skills How safe do seniors feel when online? Scams and internet fraud Seniors’ perception of government involvement Education about cybersafety and regulation Concluding comments

Appendix E — Online resources	(PDF 54KB)

Appendix F — Phishing Scam	(PDF 64KB)