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Annual Report 2004–05

You are currently viewing: Annual report Management and Accountability Operational initiatives
Ecologically sustainable development and environmental performance | Contents | Outlook

Operational initiatives

Staff survey

In June 2005 the department conducted a revised staff survey, 2005 Survey Feedback Action. The survey was derived from a benchmarking exercise conducted in July 2004 and incorporated the features of previous separate surveys, particularly the previous staff survey and leadership questionnaire, completed in 2003.

The survey has questions that measure the strengths of the department, particularly the core elements needed to attract, focus and keep the most talented staff. The survey also has questions that measure the quality of our leadership and the satisfaction of our staff with pay and conditions of service.

Nearly all the department’s staff (90 per cent) participated in the survey in 2004–05. We intend to conduct the survey every year.

The department has established a number of internal benchmarks from the survey including a core elements satisfaction index (currently 71 per cent), a leadership satisfaction index (currently 72 per cent), a benefits satisfaction index (currently 70 per cent) and a business model index (currently 59 per cent).

Follow-up action has been identified during the coming year to address two initial issues that arose from the survey:

  • staff perceptions relating to the way grievances are treated within the department
  • staff perceptions on internal fairness in the delivery of benefits.

Skills and knowledge inventory

During the year the department commenced development of the skills and knowledge inventory (SKI), an online database to extend and replace the Clerk’s Statement of Skills (a basic tool used by staff to benchmark the development of their employment skills and knowledge).

At year end a working group of the Knowledge Management Steering Committee was preparing to refine the SKI in preparation for consultation with departmental staff on its implementation in 2006.

Internal accountability

During the year the Finance Office developed the Finance Procedures and Chief Executive’s Instructions folder. The folder provides staff with an easily accessible reference to financial policy and procedures. During the roll-out of the folders, staff were reminded of fraud control procedures. An updated fraud control pamphlet is being developed.

 

You are currently viewing: Annual report Management and Accountability Operational initiatives
Ecologically sustainable development and environmental reporting | Contents | Outlook

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